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Freedom Ford

Edmonton, AB

3.4
1,849 Reviews

7505 75 St

Edmonton, AB

T6C 4H8

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1,849 Reviews of Freedom Ford

September 18, 2017

Service I usually deal with Roxanne when I go in to have my truck services and she is always very pleasant to deal with and always delivers what she promises. More

by Monique Mallard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
Sep 19, 2017 -

Freedom Ford responded

Hi Monique! Thank you for taking the time to review your positive experience while visiting our Service Department. Glad to hear that we are consistent in how we approach Customer Service and that Roxanne attends to all your Service appointments in an efficient and pleasant manner. Kudos to Roxanne and thanks again for sharing!

September 18, 2017

Great place to come for servise! Supper friendly and helpful service staff. Here is a little story. As I was waiting for next service rep I overheard telephone conversation with unhap More

by Jozef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor, Blair Philips
Sep 19, 2017 -

Freedom Ford responded

Jozef - thank you so much for submitting a positive review for our Service Department. We love our coffee too AND there's a little cafe upstairs that serves breakfast AND lunch! See you again soon for your next regular maintenance appointment.

September 17, 2017

2017 F-150 Kalvin made this the best and least stressful buying experience I've ever had. I got the truck I wanted with the deal to match. I would recommend Kal More

by Troy Brooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kal Prasad
September 15, 2017

Jason Spithakis - Dream Maker Thank you so much Jason Spithakis! Jason truly made this life changing experience fun, hassle free and I definitely recommend anyone who is interested More

by KalieFuri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Spithakis, Shelly (Finance)
September 15, 2017

Service Team Had great service from Roxanne in the service department. Explained everything that was going on with my truck. Roxanne was prompt and very profession More

by Rosscoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
September 15, 2017

Will not be returning I scheduled a car for an oil change in advance and was a waiter customer. Not only was I not contacted during the visit about the wait but after I re More

by anthony
Recommend Dealer
No
Employees Worked With
Eric Irion
September 15, 2017

Great experience! I ordered a new 2017 Raptor from Freedom Ford. The entire team was great to deal with, very quick and efficient! Even when my truck was damaged by the More

by Raptor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Spurr, Arlene Bouza
September 15, 2017

Setting the bar high I am writing to let you know how much I appreciate the outstanding customer service that your Ford team provided over the week. I first called the dea More

by JIMCCCDESK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason and Kami, Arlene Bouza
September 15, 2017

Very good I like the people. They take care of all my truck needs. Any problem I have they make sure it's taken care of it. More

by F150
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
August 22, 2017

Stam KMs AWAY this Dealership FREEDOM dealership provided me with the WORST service and customer services experience in whole my life after dealing with different brands, Cadillac, More

by MJ. S.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kami Crerar
Sep 11, 2017 -

Freedom Ford responded

Thank you for submitting your review and alerting us to your concerns. Just as you might want a second opinion if diagnosed with a health issue, that second physician would also be paid for the appointment for his personal assessment of your concern and his/her time. They might feel you don't have any issues at the time of your diagnosis, even though at the time of your initial assessment, the other Dr felt you did. It is not any different if you have your vehicle diagnosed at one store and decide to take it to another for the repair. If we are instructed to fix a repair diagnosed at another store, we would still need to have our technician diagnose the issue even if it is a warranty concern, to ensure there is an actual problem. If our tech found they weren't able to duplicate the concern, they might state at the time of diagnosis, they couldn't replicate the issue. However, this doesn't mean their time and our diagnosis fee is null and void. Your second opinion physician would never simply perform open heart surgery to replace a valve that may not require replacing based on someone else's diagnosis without running the appropriate tests. The same theory is applicable in this case. We hope your were able to find the source of the initial concern with your vehicle.

Dec 06, 2017 -

MJ. S. responded

I already took my vehicle to Team Ford because it was not safe to drive it. As expected, they exchanged the part under warranty. Unfortunately, your technichians are incompetent. My experience with your dealership summerized at paying 70$, wasting one day of my job, and two hours discussion with you and your manager about an issue that was obvioud that i was wright. A car had been diagonosed with failt by other dealership, your personel reinspected and charged me 70$ because he could not find fault. I took vehicle to TeamFord, they found the part faulty, repared it for free. The worst technicians, managers and customer service unfortunately including you that told me that you have to pay and no other option.

Dec 06, 2017 -

MJ. S. responded

I wish your company and your personel were as respectful as you are here at your work place not just in online reviwe website.

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