Freedom Ford
Edmonton, AB
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1,849 Reviews of Freedom Ford
Service I usually deal with Roxanne when I go in to have my truck services and she is always very pleasant to deal with and always delivers what she promises. I usually deal with Roxanne when I go in to have my truck services and she is always very pleasant to deal with and always delivers what she promises. More
Great place to come for servise! Supper friendly and helpful service staff. Here is a little story. As I was waiting for next service rep I overheard telephone conversation with unhap Supper friendly and helpful service staff. Here is a little story. As I was waiting for next service rep I overheard telephone conversation with unhappy client because some other dealership was not willing to help with some warranty work. The service guy managed to see the "new" client's truck with in half an hour. How awesome is that to hear. By the way, on top of what I needed to have done on my Mustang they additionally touched up my scuffed up rim. WOW!! And yes as you heard on the radio they sure have delicious coffee in the showroom! These are the few reasons why I always go back to Freedom Ford. Jozef More
2017 F-150 Kalvin made this the best and least stressful buying experience I've ever had. I got the truck I wanted with the deal to match. I would recommend Kal Kalvin made this the best and least stressful buying experience I've ever had. I got the truck I wanted with the deal to match. I would recommend Kal and the team at Freedom Ford to everyone I know More
Jason Spithakis - Dream Maker Thank you so much Jason Spithakis! Jason truly made this life changing experience fun, hassle free and I definitely recommend anyone who is interested Thank you so much Jason Spithakis! Jason truly made this life changing experience fun, hassle free and I definitely recommend anyone who is interested in seeing what their vehicle options are, to contact him IMMEDIATELY! With a better vehicle now, I will be able to achieve so much more than just owning a car.. you were able to give me an opportunity to new adventure and beginnings with my family and friends. More
Service Team Had great service from Roxanne in the service department. Explained everything that was going on with my truck. Roxanne was prompt and very profession Had great service from Roxanne in the service department. Explained everything that was going on with my truck. Roxanne was prompt and very professional. Thanks Roxanne you can count on me coming back. More
Will not be returning I scheduled a car for an oil change in advance and was a waiter customer. Not only was I not contacted during the visit about the wait but after I re I scheduled a car for an oil change in advance and was a waiter customer. Not only was I not contacted during the visit about the wait but after I returned to the service room the advisor couldn't be bothered to even acknowledge that I was there. Total wait time from appointment to when I got the keys for an oil change was over a hour and ten minutes. When I said I wouldn't be returning over the wait time exceeding his expectation he provided there was no attempt to explain the wait or to apologize for the wait. To add to the frustration the paperwork said the vehicle passed the lights check but I had to go to Napa and get replacement bulbs for the center brake lights. More
Great experience! I ordered a new 2017 Raptor from Freedom Ford. The entire team was great to deal with, very quick and efficient! Even when my truck was damaged by the I ordered a new 2017 Raptor from Freedom Ford. The entire team was great to deal with, very quick and efficient! Even when my truck was damaged by the transport company, they asked me to come in and have a look and then returned the Raptor to look as good as it did when it rolled off the factory line! Thanks Chris Spurr and Arlene Bouza! More
Setting the bar high I am writing to let you know how much I appreciate the outstanding customer service that your Ford team provided over the week. I first called the dea I am writing to let you know how much I appreciate the outstanding customer service that your Ford team provided over the week. I first called the dealership to just get rough idea on the prices. As I go to your dealership for service on my 2014 F350 truck, I received a call from team member Jason who was passed on from Ken the sales manager. Jason was very clear that this was the dealership to get my best deal. I always was dealing with southern Alberta dealership. The employees I interacted with, especially Kami and Jason were very knowledgeable about all your Ford product line and seems genuinely interested in helping to service my truck, to the new product that Ford is delivering for 2017 in trucks to meet my needs rather just being focused on making a quick sale. Because of their team efforts, I was able to find exactly what I needed in style, price and very satisfied with purchase. I will continue to visit your dealership in the future, as well recommend it to my friends and family. Please let’s not forget Arlene in the most detailed part of your team Ford as her efforts did not go unnoticed. You have put together a great Ford team that makes customers feel respected and valued. I look forward to working with your team again in the future. James Stadelman More
Very good I like the people. They take care of all my truck needs. Any problem I have they make sure it's taken care of it. I like the people. They take care of all my truck needs. Any problem I have they make sure it's taken care of it. More
Stam KMs AWAY this Dealership FREEDOM dealership provided me with the WORST service and customer services experience in whole my life after dealing with different brands, Cadillac, FREEDOM dealership provided me with the WORST service and customer services experience in whole my life after dealing with different brands, Cadillac, BMW and TOYOTA. FREEDOM FORD is not only unreliable in finding fault and problem in your vehicle, but also GREEDY in charging extra labor cost for simpler work compared to other Dealerships. I purchased a pre-owned Ford Fusion couple weeks ago. Before purchasing, I asked "Team Ford" for a peace of mind inspection. Team Ford Diagnosed an small fault in vehicle and asked me No-Charge to fix it, since was under warranty. I made a horrible mistake to take my vehicle to "Freedom Ford" for fixing because it was just blocks a way my work place. After one day, Freedom Ford called me back and mentioned: "Unfortunately, every thing was FINE in your vehicle and you HAVE TO pay us 70$ for labor charge for Re-inspection". I responded back: Apparently one of the dealership are incompetent here, the other or you! BUT, If you were suspicious about their finding with visual inspection, why you did not get my permission for re-inspection charge? Freedom service department MANAGER responded: when we said we should verify this fault, that means I got your permission for additional charge!!! Moreover, I said: Teamford charged me with 70$ for total inspection of my vehicle, why you are charging me with the same labor for inspecting just one small piece? He just simply said: I shall pay 70$ to let me take my vehicle! End of story, they got money for fixing nothing and, moreover, having INCOMPETENT Mechanics that were not able to find fault in the vehicle. I booked for Teamford to fix already found fault! They are just not only unreliable in finding fault and problem in your vehicle, but also GREEDY in charging extra labor cost for simpler work compared to other Dealerships. Horrible Experience ... Be careful when you are purchasing FORD. Purchase from more reliable Brands or, at least, be very cautious when you pick your dealership. More