Fifth Avenue Volkswagen

5th Avenue service is the best I bought my 2011 new and have been coming to 5th Avenue for my service since then service advisors Melissa Rackett and Grace Pujo have treated me like I bought my 2011 new and have been coming to 5th Avenue for my service since then service advisors Melissa Rackett and Grace Pujo have treated me like part of the family and always treat me very well More

Service is impeccable This is by far the best service department I have ever been to. The staff is friendly, professional and very knowledgable. Thank you 5th Ave Volkswa This is by far the best service department I have ever been to. The staff is friendly, professional and very knowledgable. Thank you 5th Ave Volkswagen. More

Always trusted and great service I've dealt with other dealerships but 5th ave has my business even though it is further away. Great service, friendly staff, honest mechanics, I would I've dealt with other dealerships but 5th ave has my business even though it is further away. Great service, friendly staff, honest mechanics, I wouldn't go anywhere else! Anna-Marie and Patrick have always been great, pleasant and friendly, no weird sales pitches or pressure into additional services, just honest advice. More

Amazing service, support and communication Regularly made use of the service department since buying my Golf in 2014. Due to my job my vehicle does a lot of kms annually and having the people a Regularly made use of the service department since buying my Golf in 2014. Due to my job my vehicle does a lot of kms annually and having the people at 5th Avenue Auto by my side certainly helps. Grace understands my personal needs and always manages to accommodate them. Thanks guys. You have been great. More

Awesome service!! We purchased a new 2015 Tiguan a year ago and we are extremely happy with the service that we get at Fifth Ave. Pat Macauley is the reason that we con We purchased a new 2015 Tiguan a year ago and we are extremely happy with the service that we get at Fifth Ave. Pat Macauley is the reason that we continue to to use Fifth Ave VW even though there are closer dealerships to us. Pat's knowledge, personality, experience and attention to detail make our service visits enjoyable. We've owned other Vw's in the past and wouldn't go elsewhere for service. Pat keeps us coming back!! More

Great service advisor - Patrick McAuley Patrick is always personable and very knowledgeable, able to explain why service is required and what can be deferred. After the work is done able to Patrick is always personable and very knowledgeable, able to explain why service is required and what can be deferred. After the work is done able to explain billing to my satisfaction. Patrick always remembers to apply any in-shop discount, dealer specials etc. Summary - Patrick looks after his customers. More

Very bad experience in Fifth Avenue Auto Haus Ltd. Don't go to Fifth Avenue Auto Haus Ltd.!!!!! Best dealership in Calgary? Hehehe Go to another dealership if you really want to buy VW!!!!! Don't trus Don't go to Fifth Avenue Auto Haus Ltd.!!!!! Best dealership in Calgary? Hehehe Go to another dealership if you really want to buy VW!!!!! Don't trust them at all. More

Awful Dealership! I was looking to buy a brand new car, went to talk to them. Found a really nice 1 year old used car. The used car sales manager is rude, and power hun I was looking to buy a brand new car, went to talk to them. Found a really nice 1 year old used car. The used car sales manager is rude, and power hungry it seems. I then dealt with Callan in the business office and he couldn't even call me or return my voicemail in regards to my financing! Also the service department damaged my previous car that I took in to get warranty work done! DON'T GO HERE! Go to Northland VW! Save yourself tons of money and don't deal with rude attitude! More

Well Done VW fifth Ave dealership I recently moved to Banff to work so I was looking for a reliable four wheels drive car for my daily commute. I shopped a bit online, filled in a requ I recently moved to Banff to work so I was looking for a reliable four wheels drive car for my daily commute. I shopped a bit online, filled in a request for the quote for a VW Touareg , within 12 hours I was contacted directly by the sales manager Yuda. He walked through with me on the phone with different options. I was super impressed the promptness of the service so I went to the showroom on the next day. Did a test drive right away got the information, pricing and financing/leasing information pretty much all at once, a day later I got my car. I want to tell everyone, how friendly and professional the staff are in this dealership, definitely it is the dealership I recommend to anyone More

FAA has smashed our dream & given us a month long nightmare I'd give this dealer a negative rating if I could. Nothing on earth could compel me to ever return to this place. But you tell me if you’re any differ I'd give this dealer a negative rating if I could. Nothing on earth could compel me to ever return to this place. But you tell me if you’re any different when you read the details of sad experience I’ve had with Fifth Avenue Autohaus. On November 10, 2015 I brought my VW motorhome into this dealers’ service department to repair the vehicles cruise control. Unknown to me the vehicle was immediately damaged through the negligence of one of this dealers employees as it was being driven out of the service bay. It was driven into a steel post damaging almost the entire right hand side of the vehicle from just behind the passenger door all the way to the back. It took the Service Manager 2 days to contact me and inform me of the damage done. Current estimates for repair of this damage range from $13,000 to $18,000. Although the company's Service Manager has admitted they are at fault, and has promised to have the vehicle repaired to "original or better condition" as of this writing ( December 3, 2015 ) it has been almost one month since the incident and absolutely nothing has been done, and no money has been released, to repair this vehicle. It has been sitting in a repair shop waiting for their insurance to authorize the ordering of parts and the associated repairs. At one point the service manager wrote to me saying it was my fault for the long delay because the VW I “chose to buy” was an “older, not very common model”. Really? That’s truly confidence shattering to have come from a VW dealer service manager! The Service Manager has stopped responding to phone calls or emails. By any reasonable standard of customer care this delay of repairs, ducking of responsibilities and level of communication is scandalous and just plain shabby. Furthermore the damage done on November 10, 2015 has completely scuttled our plans to drive to Arizona for three months this winter. The vehicle was completely drivable without the cruise control; in fact I prefer it this way. But my wife wanted the cruise installed before we left on our trip on November 11, 2015 which is why we brought it into this company’s shop in the first place. Normally you’d expect to get a replacement vehicle for the duration yours is not available, but Fifth Avenue Autohaus won’t do even that for us. And so, as of now, with the damage and no replacement motorhome, and the total lack of this company’s effort to repair it our lives and travel plans are being held hostage for who knows how long? Update: As I finished writing this I received a notice from Fifth Avenue Autohaus’ insurer saying they won’t pay to repair the damage and will instead offer me less than half the actual market value of the vehicle in cash. Talk about heaping on “insult to injury!” We’re both recent retiree’s, on fixed incomes, who had dreamed for years about buying a small motorhome and going on road trips during our “golden years”. Fifth Avenue Autohaus has smashed that dream, given us a month long nightmare in return, and now offers us less than half the value of what’s left! P.S. They never did fix the cruise control! More