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Endras INFINITI

2.5

4 Lifetime Reviews

200 Achilles Rd, Ajax, Ontario L1Z 0C5 Directions
Sales: (905) 619-9111

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4 Reviews of Endras INFINITI

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March 29, 2016

"Inflexible, Uncompromising and less than forthright!"

- Paul E. Kenyon

Let me start by saying that had the appointment I eventually was able to make with Endras been honoured, I may have been as much as one hour late arriving for it. I accept full responsibility for this. Not wanting to be discourteous, I called Endras while enroute to remind them that I was coming in from out of town and to let them know that I could be late. As it turned out, I arrived at Endras’ front door 34 minutes after my scheduled appointment, but by that time my appointment had been unilaterally cancelled. My first request for an appointment made through a receptionist went unconfirmed until I called back and spoke with Dwayne (sp?) three days later. At that time I advised I would be coming in from out of town, that I had been advised I required a new catalytic converter (as told to me by my Nissan dealer) and that I would require a courtesy vehicle. The service advisor I spoke with indicated that they could not “take my word for it” and order in a replacement catalytic converter beforehand, until such time as they had my car in their shop and confirmed for themselves that the catalytic converter was in fact the problem and that the error code I referenced was in fact correct. That didn’t sound unreasonable to me but in light of the fact that this warranted part would take at least one business day to obtain after a confirmed diagnosis and that I was residing some 125 km’s from their dealership, a courtesy vehicle was an imperative. Before my confirmed appointment had been unceremoniously cancelled because of my inability to arrive on time, the service advisor would have had me believe he knows precisely the time at which each vehicle will be seen by a technician, the precise time at which repairs to each vehicle would be completed and the precise amount of time a needed part would take to arrive on site. This is truly remarkable as I have had several cars and had them serviced in a multitude of places, yet no other repair facility shares in his ability to predict such things without any margin of error. Not only were these pronouncements entirely implausible, but the same service advisor went on to say he had in fact ordered the part, in advance; contrary to his earlier assertion to me wherein he stated he was categorically unable to do so without having seen the vehicle first. He went on to say he had left me a telephone message to this effect. This is where the truth became a complete stranger to this particular advisor, as having done so would have been a virtual impossibility because my voice mail had been intentionally deactivated several weeks earlier. Incidentally, I have never known a service department to call and tell you they will or won’t have any particular part on hand at the time when service to your vehicle is rendered; thereby narrowing down the time it might reasonably take to effect a repair. To quote the illustrious Judge Judy, “If it doesn’t make sense, chances are it isn’t true”. I did not ultimately have my car serviced at Endras as I was not agreeable to a postponement, nor will I ever. Even if the technician had been waiting 34 minutes for my vehicle to arrive I find it incomprehensible that I am the only customer who was ever late arriving for a service appointment or that there would be absolutely nothing else for that technician to do. By my service advisors own admission, when there is free time, technicians attend to mechanical issues with internal demonstrator and trade-in vehicles. In closing, I could not recommend Endras to anyone in good conscience, but will credit them for having obtained reviews that at least ‘seem’ authentic compared to other local area counterparts; or perhaps being as theirs is such a new dealership, they simply haven’t had time to commission any fabricated reviews?

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Recommend Dealer
No
Employees Worked With
Dwayne
November 02, 2015

"Purchasing of my BMW October 8th from Kevin Ghazi"

- mayflor1

Kevin was quite good at showing me the different things in the car easy to talk to .Called him after hours to explain why I was not able to get lights off in the car he was helpful and not angry for calling off hours. Now I am used to my bells and whistles and enjoying my ride C Led.

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Recommend Dealer
Yes
Employees Worked With
Cant recall her name sorry ! was helpful
September 09, 2015

"Professional Trustworthy"

- Uber Al

I had an excellent experience on a deal for a used car. Dealt with Ben and Sean. Kept their word and will be back to buy a brand new Infinity Q 50 Ltd. Awesome service and great coffee to boot Amin.

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Recommend Dealer
Yes
Employees Worked With
Ben Hui
August 27, 2015

"What a joke"

- CompletelyDisatisfied

I was buying a BMW off a man who was buying an infiniti from here with Ben. I provided a certified cheque to the owner of the BMW and he was applying that to his Infiniti. Ben got his GM Sean that said no one could get a vehicle until my certified cheque cleared which usually takes 5 business days?? I was admit about getting it that day and said the process had nothing to do with me and Infiniti. Sean said if I left a $10 000 payment from my credit card they would hold the guys inifiniti and in turn it would be fine for him to release to me the BMW. The whole thing was ridiculous. He then tried to charge me a $500 service charge which I refused to pay because I never needed to deal with them in the first place! Ben said he'd see if I could get $100 off that charge, I said no all of it, he talked to Sean and obviously I wasn't charged. THEN Sean told me on more than one occasion that my money had been put back on my card as obviously the certified cheque went through. It wasn't until ONE MONTH later that I emailed and threatened legal action if I didn't get my refund by the end of the day. Within 30 mins Denise called me asking for my credit card number. She called back and said she sent me the refund slip and she's email it to me. I asked when it was issued and she said "awhile ago". When I got the picture of the slip it was *25 minutes* prior to receiving the email!! That entire company conducts terrible business with asinine practices and all lie through their teeth. What a disgrace, I wouldn't trust them as far as I could throw them. There's even more detail of how they lied to the guy I bought the BMW off, which I heard the lies and caught them retracting their statements right in front of me, but I can't be bothered to waste anymore time on such ludicrous people.

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Recommend Dealer
No
Employees Worked With
Sean, Ben
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