We had been in the market for a new SUV for quite some time. We stopped in to test drive a Jeep Grand Cherokee Summit that we had seen on line. Charlie came out to greet us and was very accommodating. Charlie walked us through all features of the vehicle and answered all of our questions in regards to the vehicle, various financing (along with Don) as well as service options that were available to us. He didn't try to push anything on us, but rather suggested some enhancements that could improve our ownership experience. Hats off to Charlie, he has a lot of experience which he puts to great use while exercising top notch PR skills.