Ed Learn Ford Lincoln

Steven Jesse and the Ed Learn Team were incredible. Steven Jesse was very attentive to my concerns and assisted me and my 2019 F150. Understanding how busy Ford Dealerships are and many many customers, Steven Jesse was very attentive to my concerns and assisted me and my 2019 F150. Understanding how busy Ford Dealerships are and many many customers, Steven was able to balance and prioritize his time spent with each customer including myself. Steven continued to effectively communicate and keep me updated at each necessary step while my truck was being serviced. He was able to coordinate the shuttle driver for drop-off and pickup which was extremely helpful. While cashing out, both Steven and Charlie were very helpful with my Owners Advantage Reward profile through Ed Learn Ford so I was able to redeem an oil change. Aside from the pleasurable experience working with both Steven and Charlie, the behind the scenes staff need to be commended as well. Those that were involved with servicing my F150 returned my truck in a very clean state. I am a particular person with regards to how I take care of my vehicles and mine was very clean. Overall, from the mechanics, the shuttle driver and front line staff that i personally worked with, I would like to say a very big Thank You! The attention to the small details made it a reassuring, seamless and comfortable experience. I will certainly return for all my service needs. Thank you again, Chris More

Jeff was great and really helped me out Great service from Jeff. He explained everything in detail and followed up the work to make sure it was all done. I would highly recommend him and y Great service from Jeff. He explained everything in detail and followed up the work to make sure it was all done. I would highly recommend him and your dealership,, More

The Service Gentleman who assisted me was very professional and helpful. Great customer service. He lisent to what i was saying and was very resposive to what needed to be done. professional and helpful. Great customer service. He lisent to what i was saying and was very resposive to what needed to be done. More

Did ok job. Asked for new wipers. Noticed old ones still on when they brought the truck around. Asked again and the mechanic they had install them clearly had no idea what he was doing. Nice kid though. Sho on when they brought the truck around. Asked again and the mechanic they had install them clearly had no idea what he was doing. Nice kid though. Showed him how to remove and install the wipers and was on my way. First service there. I would go back. But personally, I always double check the work I’ve had done. More

Ed learn has always been outstanding. with service and customer care. The service staff and sales staff are. helpful polite and always remember your name. customer care. The service staff and sales staff are. helpful polite and always remember your name. More

Service advisors are great. Very helpful and friendly. The chat and text service, not so great. It’s like an automated system that really doesn’t answer your question. Very frustrating. Human contact is t The chat and text service, not so great. It’s like an automated system that really doesn’t answer your question. Very frustrating. Human contact is the best. More

Car purchase Everyone was knowledgeable, friendly and helpful particularly our sales representative . Follow up was excellent. The testing of vehicles and explanat Everyone was knowledgeable, friendly and helpful particularly our sales representative . Follow up was excellent. The testing of vehicles and explanation of options was quickly provided and comparison of products was easy. More

Very happy with Ryan and his associates in the service department. Our Powerstroke diesel was fixed properly and in great time. Thanks for the service. Will recommend to others. department. Our Powerstroke diesel was fixed properly and in great time. Thanks for the service. Will recommend to others. More

I did have an issue with Ed learn ford, however after receiving a phone call from the owner himself I have now had my confidence in this ford dealership restored. His hands on policy of directly contacti receiving a phone call from the owner himself I have now had my confidence in this ford dealership restored. His hands on policy of directly contacting me shows a high level of dedication and integrity. Mistakes happen! It is how they are dealt with that separates the good from the bad. Great job, I will not hesitate to use this dealership again. More

Excellent Very happy with Jake and Jeff service. Great service department. Had axle change at no cost for me. They give me car to go shopping with my wife. Very happy with Jake and Jeff service. Great service department. Had axle change at no cost for me. They give me car to go shopping with my wife. More