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Eastside Dodge Chrysler Jeep Ram FIAT
Calgary, AB
852 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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852 Reviews of Eastside Dodge Chrysler Jeep Ram FIAT
October 06, 2014
Bravo! My fiance and I just moved to Calgary from Ontario. Having made the purchase is Ontario we were a little sceptical at first, but Ricardo made us feel My fiance and I just moved to Calgary from Ontario. Having made the purchase is Ontario we were a little sceptical at first, but Ricardo made us feel completely at ease. Ricardo helped us every step of the way, answered all of our many questions, and made sure we got into the Jeep we wanted! He made the process stress free and we truly value his honest opinion and extensive product knowledge. We will recommend this dealership, and more importantly, Ricardo as the sales representative. Thank you Ricardo Bravo for all of your hard work and help through this exciting time for us. More
by charhara
Employees Worked With
Ricardo Bravo
September 30, 2014
Experience J'ai apprecie la qualite du service, l'acceuil aimable du vendeur, ses explications et toute l'experience d'achat associee a l'achat de mon vehicule d J'ai apprecie la qualite du service, l'acceuil aimable du vendeur, ses explications et toute l'experience d'achat associee a l'achat de mon vehicule dodge journey. Merci. More
by ptnptn
September 28, 2014
match made in heaven Dealing with Dereck Pheasey was like dealing with family! Even though the vehicle of my choice was no longer available he manage to convince me into t Dealing with Dereck Pheasey was like dealing with family! Even though the vehicle of my choice was no longer available he manage to convince me into trying out the 2012 Dodge Journey. He made sure that it was within my budget and showed my that I was getting even a better car than I originally set out for! I have since then bought a second Doge Journey in 2014. Thank you Dereck and Eastside Chrysler for all your help! More
by sinbads
Employees Worked With
Derek Pheasey
September 25, 2014
Great oportunite of solution my credit Thanks Ricardo and Mike for my new opportunity of reconstruction my credit ,and take my new grand caravan with more options my wife is to happy . Thanks Ricardo and Mike for my new opportunity of reconstruction my credit ,and take my new grand caravan with more options my wife is to happy . More
by 14calimio
Employees Worked With
Ricardo Bravo, Mike Menane
September 24, 2014
2015 Journey Purchase. Great experience. It was a great experience, customer service excellent, Mr. Malo's took care of us very well, credit approval process was very fast and vehicle was del It was a great experience, customer service excellent, Mr. Malo's took care of us very well, credit approval process was very fast and vehicle was delivered on time, clean and on agreed specs. Just only one suggestion, fees and additional charges beyond published price should be better explained. Regards, Roberto Gonzalez More
by rgonzalezl
September 17, 2014
Dodge Dart Derek was great. We finalized our deal all via telephone and emails. Did not have to go in to do anything other that pick up vehicle when ready Derek was great. We finalized our deal all via telephone and emails. Did not have to go in to do anything other that pick up vehicle when ready More
by Barb
Employees Worked With
Derek Pheasey
September 17, 2014
Sales Manager I had a problem with follow-up with a salesman and I left a message for the General Sales Mgr outlining the problem. Nairn Fons phoned me back very s I had a problem with follow-up with a salesman and I left a message for the General Sales Mgr outlining the problem. Nairn Fons phoned me back very soon after. He assured me he would deal with it. Shortly thereafter I got a call from the Coordinator and was able to start to arrange some steps to a solution. More
by NelsonDM
Employees Worked With
Nairn Fons
September 17, 2014
my opininion of service I have always had great service with Wanda Breti every time I have had my van in for servicing, she is always helpful and happy and answers all my que I have always had great service with Wanda Breti every time I have had my van in for servicing, she is always helpful and happy and answers all my questions I may have. You are very lucky to have an associate like Wanda More
by sandyzagar
Employees Worked With
Wanda Breti
September 12, 2014
My overall experience This is my third truck I have purchased from Eastside Dodge. I have dealt with Darrin Bachmeier each time and there is a reason for that. His knowledg This is my third truck I have purchased from Eastside Dodge. I have dealt with Darrin Bachmeier each time and there is a reason for that. His knowledge and expertise of the vehicles on the lot made the purchase process so much easier. He listened to what I was looking for and searched for the perfect match. The handover of the trucks each time has been seamless. The finance managers explained the "details" and worked with me if i had any questions. The service department was great too with my previous two trucks! All teams that I have dealt with make it an easy decision to come back again as well as refer my friends and family! More
by mdanyluk
Employees Worked With
Glenn Brown, Danny McNabb
September 12, 2014
50/50 I recently bought my 2nd vehicle from Eastside and unfortunately this experience wasn't nearly as good as my 1st purchase. My wife and I went for a p I recently bought my 2nd vehicle from Eastside and unfortunately this experience wasn't nearly as good as my 1st purchase. My wife and I went for a private sale and were greeted with a folder filled with all kinds of 'special discounts' and 'extra savings' because we were valued customers. So far so good, we spent the majority of the day in the dealership looking at a variety of vehicles and our salesman was quite diligent in accommodating our various requests for test drives and different options. After quite a few test drives and lots of discussion, we decided to purchase a 2014 Fiat 500. This is where the experience started to sour for us. Once we were presented with the price of the car, absolutely none of the "special offers" we were told about in the morning were referenced at all. We were told never mind that, this is the best price we can offer. In my opinion this was terrible customer service, I felt 100% ripped off as I'm almost positive I could get exactly the same price for the car any day of the week. I felt that there was zero benefit to purchasing the car during the so-called Private Sale. However by this point we were tired and also pretty excited for the car so we went ahead with the purchase. We take the car home with the expectation we need to bring it back to have it detailed and the undercoating done etc. We make arrangements to bring it in later that week. On the day we are supposed to go in, my wife calls the dealership to ask what time she should drop it off. The receptionist is not very friendly and says that we have to book an appointment and we can't take it in that day. My wife had taken time off of work to do this so she asked to speak with our Salesman, the receptionist offers to speak with him herself and a few minutes later says that we can bring the car in... no apology for the somewhat rude behavior. We noticed after a few days that we didn't get the Tom Tom GPS that was supposed to be included with the car. I called THREE times over a week and a half to see about getting the GPS. The Receptionist blamed the salesman for the slow response and the salesman blamed the receptionist, regardless who's to blame one of them lied to me. It makes me question the integrity of the dealership as a whole and further supports the questionable customer service to this point. Again my wife has to drive to the dealership to pick up the GPS which has been left for us. We get it home and it's missing a major element to use it in the car! Another exasperated call to my salesman and he discovers that the part missing was removed from the car we bought because it was a floor model. That meant another trip to the lot to pick that up. This should have been checked before we left the lot. My wife also asked if the car was supposed to come with floor mats because we didn't get any. It was, but no one checked when we bought it so she was told to take the mats out of another car in the show room. I wonder if whoever buys that car will get floor mats? Overall our experience was quite disappointing, we are happy with the car but everything that happened after we decided to buy it has been a let down. We walked away feeling like we were not valued customers after the sale was made. If I could return the car and buy it from somewhere else I probably would. More
by justinbergeron
Employees Worked With
Rico Olinger
