Eastside Dodge Chrysler Jeep Ram FIAT

Fabulous experience I recently bought my first truck from East Side Dodge and from the time I walked onto the lot until I drove off of it in my brand new Dodge Ram pick u I recently bought my first truck from East Side Dodge and from the time I walked onto the lot until I drove off of it in my brand new Dodge Ram pick up, I had nothing but top notch, friendly service. Derek Pheasey explained everything so well and worked extremely hard to get me into the vehicle best suited for my needs. Great sense of humour and extremely knowledgeable. Awesome staff!!! More

Purchasing a new vehicle Rob Kean and Mikey Menane were very friendly, helpful and knowledgeable. I will go back to them for my next vehicle and recommend them to friends and Rob Kean and Mikey Menane were very friendly, helpful and knowledgeable. I will go back to them for my next vehicle and recommend them to friends and family. More

Customer Service Varies Wanda served me yesterday, and she gave me hands down the best service I have experienced at Dodge. She was friendly, knowledgeable, helpful and expl Wanda served me yesterday, and she gave me hands down the best service I have experienced at Dodge. She was friendly, knowledgeable, helpful and explained what was happening with my car very thoroughly yet efficiently. i felt she was genuinely engaged and upbeat and I felt good from the whole exchange. They guys at the parts desk and the mechanic were really helpful too. On the other hand, in the past I have found other service staff to be disorganized and a bit standoffish, like they don't like their jobs that much. it seems that there is poor communication between departments, and I question whether things are written down, as different staff seemed to have different files /records for my requests. The phones would seen to be the least efficient department - getting redirected around, calls dropping, information getting lost etc. I just got the sense that the company is too big and unwieldy, or something is lost in the communications within/between departments. But anyway, that was the past. My experience yesterday was great. Thanks Wanda and team. More

First time buyer The service and sales team at east side dodge made my buying experience hassle free and enjoyable. Derek was so accomodating and knowledgable. It was The service and sales team at east side dodge made my buying experience hassle free and enjoyable. Derek was so accomodating and knowledgable. It was truly a stress free experience. Dean in financing was very helpful! Everyone ww dealt with was kind, friendly and honest. Thank you for making my first time buying exierience a happy, stress free time. More

Awesome and Honest Service I was eery about getting another vehicle simply because the last dealership I dealt with was not as great. One of my main concern is that of how I'll I was eery about getting another vehicle simply because the last dealership I dealt with was not as great. One of my main concern is that of how I'll be treated after I drive away with the new car out of the lot. Matt has helped me until I was completely satisfied with my purchase. Matt is very pleasant to deal with he is open and honest about the purchase you are about to make. No surprises. I can honestly say that I am a very satisfied client. I will definitely recommend dealing with Matt Menane and Eastside Dodge. More

Thanks Wanda and Bob Gifford!!! I always liked Wanda's smile and friendliness every time I'd come for an oil change so I didn't really believed her when she said my brand new Jeep wa I always liked Wanda's smile and friendliness every time I'd come for an oil change so I didn't really believed her when she said my brand new Jeep was damaged by one of the staff. This was after Christmas 2014. I thought she was joking but there it was. It was Saturday afternoon and so everybody went home and I couldn't leave it there for them to fix it because I have to go back in Grande Prairie the next day. And so she referred me to Bob Gifford, the Service Manager, to coordinate with me on how they are going to compensate for the damage since they can't fix it themselves. Back in Grande Prairie, Bob was prompt at calling me the following Monday and asked what's going on and how they can help. I went through two different body shop for an estimate and finally decided on one. After a month of communicating back and forth, my Jeep was fixed within 3 days and I was provided a rental car all for free which was very nice of Eastside Dodge. Bob was very patient and considerate under the circumstances. I am one very satisfied customer. Thank you Bob..Thank you Eastside Dodge Calgary!! More

Extraordinary, considerate, sales and finance staff!!! Very open and honest, very considerate, exceptional people, Darrin Bachmeier in sales department , Mikey Menane and Shawn Scott in finance department. Very open and honest, very considerate, exceptional people, Darrin Bachmeier in sales department , Mikey Menane and Shawn Scott in finance department. They were so patient and polite with us when we were deciding over a week on the purchase of our Chrysler SRT8 - these 3 individuals, especially Darrin Bachmeier, are extraordinary everyone would wish to have a business with! We were pleased to have them to look after us, understand our needs and financial situation and they made the best solution for us which helped us to purchase the vehicle. Darrin made a special video of the car only for us - so considerate and kind. He cared about us, what is the best for us first and least just to sell the vehicle. He was there when we needed to talk to him or see him - always available. He cares about his customers in every way he can. Exceptional customer service, soft skills and so intelligent! We recommend Darrin to anyone who wants to shop at Eastside Dodge and Chrysler in Calgary and be 100% sure that you are in good hands to make your dream come through as far as the vehicle purchase is concerned. Kind regards, Tanya and Erik. More

Thank-you Derek Pheasey for an incredible buying experience! I just purchased a 2015 Jeep Sahara Wrangler through Derek. This was my first new vehicle since my Jeep YJ. I did my homework by going to other deale I just purchased a 2015 Jeep Sahara Wrangler through Derek. This was my first new vehicle since my Jeep YJ. I did my homework by going to other dealerships but found Derek's experience, professionalism and approach to my specific needs just what I was looking for. He listened to what I wanted and did not pressure me into anything else. It was a very smooth and enjoyable experience. I did not take possession of my Jeep for another 3 and a half weeks after the purchase because of modifications I wanted and Derek was there through the entire process, ensuring that I was getting exactly what I wanted. To say that he went above and beyond would be putting it mildly. My entire experience with Eastside Dodge was fantastic!!! From the friendly greetings I received when I first entered the showroom to my warranty and financial options being fully and clearly explained to me by Allan Wong. Paul Young from Parts took the time to explain the different options I had for modifying my jeep to my specific taste and Win de la Vega was the gentleman from service who transformed my Jeep to work of art that it is now. All of this was overseen by Derek who informed me of the progress and even sent me pictures....WOW. Thanks again Derek and Eastside for an incredible experience. Michael T. More

Thanks, Derek Pheasey This is my first purchase(2015 Fiat Abarth) through east-side fiat and it was a pleasant experience, my salesman Derek was amazing at trying to meet m This is my first purchase(2015 Fiat Abarth) through east-side fiat and it was a pleasant experience, my salesman Derek was amazing at trying to meet my needs and budget. He went above and beyond to get my exact wants and still stay on budget. I never once felt pressured at all during the sale of the vehicle and whenever I would email he would be prompt on getting back to me as soon as he could, which was usually within 15 mins. overall really friendly guy and knows his stuff, would highly recommend him to anyone else! More

Amazing Sales and Finance! We have now purchased our third vehicle through Eastside Dodge (specifically Ricardo) and would recommend them to anyone! Ricardo has always provided We have now purchased our third vehicle through Eastside Dodge (specifically Ricardo) and would recommend them to anyone! Ricardo has always provided us with exactly what we are looking in a vehicle and has never tried to over sell us. He has always been very courteous and prompt on getting back to us; Eastside is very lucky to have such a wonderful sales rep! We were directed to two finance advisers (Derek and Mike). Derek was very friendly, and very thorough in making sure we had all the information required to make financing possible. Mike has been absolutely amazing he made sure all of our financing went through and at a great rate for us! Mike made coming in to sign our paper work very easy as he was very accommodating to my schedule (another great asset to your team). I was however not overly impressed with the lack in customer service from the girls sitting at reception. We had a car starter installed and Ricardo had arranged for me to have a courtesy vehicle while this was being done; I dropped my van off at 5pm on Jan.26 2015 and there were three girls at the desk (unsure of names) when I went in and singed for the courtesy vehicle. Once I had the paper signed I asked where the vehicle was parked " Yeah it should just be out front somewhere" was what I was told as she waved her hand in the general direction. Clearly they had no clue where it was parked and were more concerned about a conversation the three of them were having. Lucky for me there was a very kind gentleman employee (again cannot remember the name)that was standing there who came out to try and find the vehicle with me. The vehicle was not out front and he advised me to wait inside while he went to find it. He was gone for quite few minutes before he came back with it. He was also very wonderful and polite. As for the girls not impressed at all. Ricki Archer More