Durham Kia

If I could give a 0 start review, I would. Durham Kia as a whole is not the worst, Essa Ebrahim is wonderful to deal with, Oswane Bailey is incredible - HOWEVER - Don Grundy is hands down the Durham Kia as a whole is not the worst, Essa Ebrahim is wonderful to deal with, Oswane Bailey is incredible - HOWEVER - Don Grundy is hands down the most awful man I have ever dealt with in the industry. Not only is he extremely rude, and sexist, but he raised his voice at me MULTIPLE times, as well as talked over me because he was clearly intimidated that I knew my facts. The man obviously does not like to be told he is wrong, nor can he admit when he is wrong. He sold my fiance and I on a "manufacturers" warranty, which we would come to find out was actually a third party warranty. If you ask Don, though, he will claim it is indeed a manufacturer warranty. (LGM is defined on the omvic website as a third party warranty company, FYI). We were told by Don when we purchased the warranty, that if we were not to use our warranty we would be entitled to a pro-rated refund. When we called to inquire, he claimed he never told us such thing. When we contacted LGM directly, they told us it is up to the dealers discretion whether or not they choose to give a refund. So, can they, or will they? For a man who claims to be a professional, he sure doesn't know how to handle himself as such. He continued to tell my fiance that even if it was up to him, he wouldn't give us one anyways. For anyone looking to buy a vehicle - I encourage you to do so! For anyone stepping foot anywhere close to Don's office, approach with extreme caution. Do NOT fall for his lies - and do your research first. He clearly enjoys taking advantage of people and selling bold face lies, hoping he won't have to deal with the consequences later down the road. This man will now have 2 formal complaints against him with OMVIC, and will have an investigation to deal with in the coming weeks. More

The dealership has a very professional feel to it led by Aleem. Aleem was a very strong reason why I came to Durham Kia. I had a conversation prior to coming to Durham Kia explaining what I was looking for. Aleem. Aleem was a very strong reason why I came to Durham Kia. I had a conversation prior to coming to Durham Kia explaining what I was looking for. Aleem trusted my intentions and held my new vehicle without a deposit. Trust was instantly established. Which made me very happy to purchase from this great dealership. Thank you Pat Doyle MICO financial corporation More

Had trouble on a highway and came in in a panic. Amazing help!! Understanding staff. Treated me well and helped me asap even without an appointment so i’d feel safe going back on the highway Amazing help!! Understanding staff. Treated me well and helped me asap even without an appointment so i’d feel safe going back on the highway More

Great experience buying my first ever brand new car from Aleem. I went all the way to Durham from Brampton because I heard nothing but good things about them and it was all true! I will be referring more pe Aleem. I went all the way to Durham from Brampton because I heard nothing but good things about them and it was all true! I will be referring more people to this KIA dealership! :) More

Roman Zembiky h lwas very professional, knowledgeable and respectful during the entire process. We communicated mostly through email and then once everything was agreed upon, we visited the dealership from S respectful during the entire process. We communicated mostly through email and then once everything was agreed upon, we visited the dealership from Smiths Falls.. Roman responded to all our questions, inquiries and was flexible on the pricing. We are totally pleased with our newly leased Sportage. I was not surprised when Roman told us what his annual sales have been. He is a gentleman through and through. Durham Kia is fortunate to employ him. Cheers Barb Crawford & Leeann Dowdell More

Friendly clean efficient knowledgeable courteous. I have dealt with my salesman for several years and he continues to deliver I have dealt with my salesman for several years and he continues to deliver More

Great service. I had a fantastic experience purchasing a vehicle. Naz was amazing and definitely made the process of purchasing a vehicle stress free. I would recom I had a fantastic experience purchasing a vehicle. Naz was amazing and definitely made the process of purchasing a vehicle stress free. I would recommend going to Durham Kia to others and will be going there for any future purchases. More

I found the experience was very calm and for the most part transparent. I did not feel pressured or like there was "sales showmanship". When picking up the vehicle there was miscommunication but was re part transparent. I did not feel pressured or like there was "sales showmanship". When picking up the vehicle there was miscommunication but was resolved. I was a bit surprised that you charge for gas. Not ky forst vehicle but first time charged for gad and not given on a full tank. But if thats all I have on a con side then I think your doing pretty good. More

So glad we followed Roman here. Great experience, great guy, great atmosphere, we found a great deal, friendly staff and absolutely loved the coffee bar!! Great experience, great guy, great atmosphere, we found a great deal, friendly staff and absolutely loved the coffee bar!! More

The sales man was very nice and helpful and I will definitely will recommend this to anyone who is going to buy a car definitely will recommend this to anyone who is going to buy a car More