I went for an oil change last Friday, they service rep said it will couple hours. I told him I am okay with that. I left the car there at 8:00 am; Then the courtesy driver took me home; At 9:45 am, service rep called me to say my vehicle is done and a driver will come by to pick me up soon. My God, I waited and waited, because I had an important appointment at 11;30 am. I called and called, but the service rep. Mr. Stanley Liu will not answer my call, I left many messages on his voice mail, but he won't bother to return my message. WHY? What in thunder is going on? Finally, I got hold of someone and told him what happened; He said they were busy. They finally came to my house and picked my up at 1:35 pm. I missed my appointment, I missed lunch with my friends. My entire day ruined!! I confounded Mr. Stanley Lui when I got there, he said they were busy. He was on the phone with someone when I got there. And why he won't talk to me? He then offered me a free oil change next time. I am still very pissed! No no amount of oil change can compensate my time lost! My important appointment! And why on earth he didn't told me to wait there instead?