Sales Consultant: Ken Boualavong
Finanacial Manager: Mohsen Hosseini
Location: Don Valley North Lexus
This is how they do business: we were looking for a white exterior and red interior F sport model. They stated there is one NEW VEHICLE left in Calgary and that there is another customer also wanting this car. The Sales Consultant guaranteed this car is BRAND NEW and stated that everything is disclosed to the customer. The Sales Consultant said to make sure that we can get the vehicle instead of the other customer, we must leave a deposit.
Two days later, the Sales Consultant calls and says that the car is a demo car and asked whether we still want it or not. We said “No, you stated it was a brand new car, you lied and wasted our time, we want the deposit back.” The Sales Consultant said that we could get the deposit back.
We head over to the dealer to first complain why they lied that it was brand new car and that they are just wasting our time. The Sales Consultant said that there was no way of knowing whether the vehicle is a demo car. We demanded to get the deposit back immediately. The Sales Consultant stated that there is another new car available in Edmonton and that he is waiting for a call to see if that car can be ours. We said we don’t want the car anymore because we do not trust your service and that they have just been lying and playing a game with us. We demanded our deposit back once again and the Sales Consultant said okay and left the room thinking that he was going to do that. The Financial Manager then comes along and tries to calm the situation and then says “I can not talk to you when you are talking to me like that” and “You can not get your deposit back” He then points out at the agreement that as long as there is a new vehicle for you before this date, you will not get the deposit back. We said we need to speak with the General Manager and to find out that he left work already. We asked him to get a Business Card of the General Manager and end up finding the Sales Consultant just wandering around in the showroom.
I went to another dealer that afternoon to find out from the Financial Manager that through the computer system, the dealer knows whether the car is a new car or demo car immediately. This means that the Sales Consultant and Business Manager clearly knew that the car was a demo and lied that it was a new car to push us to place that deposit.
Completely absurb and unacceptable.
Dishonest, unprofessional and absolutely no customer satisfaction and customer service.
I would never recommend anyone to go to this dealer, no ethics in those people whatsoever.
I Recommend This Dealer:
Ken Boualavong, Mohsen Hosseini
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