I brought my car for service and was given a ride back home. At 12:40 pm I got an email that my vehicle was ready. I replied asking for a ride to the dealership to pick-up my car.At around 1 pm, I emailed Brian if the pick up could be arranged on time as I had an appointment to go to at 2 pm. The reply was prompt saying that the next available driver will pick me up. At 2:15 pm, I emailed Brian expressing my disappointment that I am still waiting to me picked up. I did not get a reply on my email so I called the dealership only to have the service receptionist drop my call on me. I tired reaching a manager, but there was NO MANAGER available in the dealership. Finally at 2:35 I had to email Brian again with the message "Would it be possible for you to pick up your phone and call me?". This is when Brian picked up his phone and called me at around 2:45 pm. The driver arrived at around 3pm and after hearing my story was kind enough to take me faster using the 407ETR. However, I did miss my client's appointment and could only win back my client after a nice dinner paid by me.
I had told Brian that I would like to have the service manager call me. This was on July 9, 2016 and on July 31, 2106, I am still waiting for the service manager to call me!
HORRIBLE CUSTOMER SERVICE - THAT'S THE BEST I CAN SAY!