This is the worst Lexus dealership I have been to in Ontario and they still have the audacity to brag by calling themselves "the largest dealership in Canada". I chose to visit Don Valley North Lexus because it is the closest Lexus dealership to my house. I called them and explained that I was looking to trade in my 2016 Lexus IS300 lease (from Don Valley North Lexus) for a 2017 Lexus RC350. My salesperson, Nouville Walker, told me prior to my visit that there was a "great trade-in event" for the next 2 days and requested that I come in.
When I arrived at 3:30PM, I tried to ask for the price right away as I wouldn't be interested in upgrading to the RC350 if the price was too high. However, I was led down the garden path for hours by Nouville who took us on test drives, showed us additional features to increase our price, etc. I constantly requested for a price estimate from Nouville, but he would only change the topic and continue to ramble on about another irrelevant subject. By 7:30PM, I was finally given the price, which was double the monthly payment of my current IS300 lease. I told Nouville that another Lexus dealer could give me a lower price and Nouville kept insisting that I tell him the price and he will try to beat the price. I didn't know the price at the time since I did not speak with the other dealership yet, so I went home and told him I would contact him tomorrow.
The next day, I told him that the other Lexus dealership could do nearly half the monthly price that Nouville offered. Nouville simply didn't believe me and told me to go to the other dealership instead. I listened, and I am now happily driving a 2017 Lexus RC350 AWD from Erin Park Lexus. Please do not visit this dealership as they will only try to lead you down the garden trail and give you the highest price they can have you pay. Visit other Lexus dealerships before you finalize any purchase with Don Valley North Lexus. I will never visit this Lexus dealership again thanks to my horrible experience with Nouville Walker.