Dearborn Ford

Hand my 2019 f150 in for the dash warping and brought back after a week warped again and was told they can't fix it and to deal with Ford. Terrible customer service back after a week warped again and was told they can't fix it and to deal with Ford. Terrible customer service More

I suggest you dont go here. I put a deposit down on a truck that was suppose to be in there after drive an hour and a half to come look at it and it was not there upon arrival. So i gave them a 500$ depo truck that was suppose to be in there after drive an hour and a half to come look at it and it was not there upon arrival. So i gave them a 500$ deposite so they wouldn’t sell it before i could come look at it. 1 week went by then another then another then another, nothing. Finally out of frustration i went to a different dealer, i was assured by Dearborn my deposite was refundable. I ended up buying a truck in town and around the same time I bought a truck from a different dealer they called and said by truck was in, i told them I bought somewhere else and wanted my deposit back. He said absolutely not i even had the other dealer contact them and they are still refusing, the sales manager says he lost money on my truck that i was considering trading in, how could he gave “sold” it without my consent or a single siganture. He also said “I” xxxxxx “him” around for two months not coming to get the truck THAT WAS NOT THERE. I’m no buisness man but i can assure you that my 8 year old son is more professional than their sales manager. I’m still fighting to get my money back even on principle alone, you dont hurt a young growing family for a measly 500$ especially when they didnt do anything for me to deserve it. I have been driving fords for years but will never step foot in their property, my friend is buying a brand new ford and he lives right there and he will be driving to salmon arm t buy his new truck and everyone else I know will avoid them as well. More

My first dealings with Dearborne after we moved to Kamloops was for a recall. The service agent couldn't have been more efficient or welcoming. A rental as my spouse had a sale to attend at Aberdeen M Kamloops was for a recall. The service agent couldn't have been more efficient or welcoming. A rental as my spouse had a sale to attend at Aberdeen Mall😂 and two hours later the part was changed. Last week I called about the tailgate in my Escape malfunctioning. Parts and service went beyond kind, caring and efficient. I made an appointment which would have required me to take time from work. Not so! Dearborn staff picked up the Escape and delivered it back to me completely repaired with a new part and the interior sanitized-Covid. I was able to pay over the phone. Wow! I mean WOW!!! The service; kindness, efficiency and fair price are almost enough to get me to purchase a new vehicle. But alas, my Escape is in perfect condition and can go from 0-100 in 6 seconds so even a Mustang...well maybe a Mustang 5 litre😊 More

Total lemon vehicle Complete lemon vehicle, bought a brand new f 150 lariet, have had nothing but issues with it. Trailer electrical package had to be fixed twice, tonnea Complete lemon vehicle, bought a brand new f 150 lariet, have had nothing but issues with it. Trailer electrical package had to be fixed twice, tonneau cover a piece of crap, 3 recalls, tail gate doesn’t work, USB ports have never worked... wonder what next as I’m coming up on 60,000 km and none of that will be covered after that. More

Dearborn Ford I only deal with Dearborn Ford for the purchase of my vehicles. I started out with them in the early 80's and liked their honest. friendly and upfro I only deal with Dearborn Ford for the purchase of my vehicles. I started out with them in the early 80's and liked their honest. friendly and upfront approach right away. They were a good fit for me. I generally purchase a new vehicle every 3 years and they have been with me through every one of them!!! I am a diehard Ford fan, and have never owned anything else, so as you can see by the years, they have sold me a lot of Fords. I don't even attempt to go to another dealership. Why would I when I get incredible deals on vehicles, exceptional customer service and help pretty much 24/7 when I ever needed it. This place doesn't just sell you a vehicle and wave goodbye, they are in it with you for the whole duration. I always recommend them to anyone who even looks like they might want to buy a vehicle. More

Was looking @ buying a used truck was told could take it home for the night but lets get paper work started so if i liked it everything would be ready however the truck was just signed into my name wasn't e home for the night but lets get paper work started so if i liked it everything would be ready however the truck was just signed into my name wasn't even able to take for a test drive.I was shown papers showing me the front end was rebuilt but every service i was having to replace parts on the front end and told not covered on the 4 star warranty i purchased.After complaining a couple times they mysteriously lost all paperwork on my truck.Most recently i had a flat tire while out camping, I went to put spare on what do you know dearborn screwed me again as they didn't give me the special key needed to lower spare tire.These days I have my service done @ Kamloops Lincoln Mercury and my bills are HALF THE PRICE if I were to by another ford would be from KLM More