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Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
2,001 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 27, 2015
Service Department - Highly Recommend!! I brought my 2012 Challenger into Crosstown for servicing. I have never dealt with such a wonderful group of people before. Annette went over and abov I brought my 2012 Challenger into Crosstown for servicing. I have never dealt with such a wonderful group of people before. Annette went over and above to make sure my car had the best service possible. I knew it was in good hands at Crosstown, and couldn't have been happier when I brought it home. Thank you Annette and the service guys for an amazing experience in a stressful situation!! Highly recommend Crosstown's service department. I also visited the Sales department, and was met with nothing but kind, considerate and friendly salespeople. More
by Sho1964
Employees Worked With
Manny Hanna, Annette Kwolik
Helpful July 26, 2015
Very professional and friendly service We had looked for a truck with specific options at a lot of dealers from Calgary to Edmonton. No other dealer was able to provide the truck we want ex We had looked for a truck with specific options at a lot of dealers from Calgary to Edmonton. No other dealer was able to provide the truck we want except Crosstown. Made it very easy to make a deal. More
by Kent2015
Employees Worked With
Moose Zarandah, Lyle Najjar
July 25, 2015
great service everyone's super friendly! buying a car was hassle free, they took care of everything. they also made sure that i am comfortable with my purchased and everyone's super friendly! buying a car was hassle free, they took care of everything. they also made sure that i am comfortable with my purchased and explained everything about the car. More
by sylvia
Employees Worked With
Chester Tiongson, Shaun Hamaluk, Tony Surtida, Jerry Ziniak, Darrin Buchanan
July 24, 2015
10 Star Customer Service! My son bought his new truck from Sarah and the service he received should be rated a 10 star! That's what made my husband and I return the next day to My son bought his new truck from Sarah and the service he received should be rated a 10 star! That's what made my husband and I return the next day to look for vehicles for ourselves. I had my heart set on a 2013 Jeep MOAB. Well, we all know that banks don't like it when we go from a new vehicle to a used vehicle and for a moment it looked like it wasn't going to happen.....TJ from the used department happened to be in that day earlier than expected, and he worked his magic and got me the deal I wanted with the payments I wanted! I don't know how he did it.....but I'm sure happy he did! Sarah went above and beyond to make this happen and with TJ's magic....I'm now driving the Jeep I had my heart set on. She wasn't going to stop until we were satisfied! We've been to a few dealerships in our time and we have never received the customer service we did here at Crosstown! I'm just sorry we didn't come here sooner. They make you feel like family and NOT ONCE did we hear the words "we can't do that for you" we heard "We're going to do our best to make it happen. if that's what you want, that's what we're going to do" that's an awesome dealership folks! Not many do that anymore. That's a dealership that CARES about us....the customer. Dave Comrie is one great guy....if you have a chance to meet him....you'll be glad you did....his humor is second to none and he cares about finding you the perfect vehicle. Now let's head to Finance, we had the pleasure of dealing with Olivia Rasa with our son's truck and she was awesome. My son had a bad experience in the past and he was apprehensive to say the least when it came to sitting in the "office". Olivia knew he needed to keep his payments low because of his other commitments and she made it happen. She said to him "we're just going to get this done for you without all the bells and whistles (add ons) because we know how important it is to you to keep your payments manageable" she was AMAZING and she restored his faith in Finance! Thank you Olivia! Our son has never been happier! Now for us, we had the pleasure of dealing with Jeremy Hamilton.....what can we say about Jeremy other than he's truly the BEST! He's the coolest guy to sit and chat with. My hubby and him were chatting like long lost pals....and that's how we felt....like friends....it wasn't like a business transaction...it was a whole lot more! We walked away with my Jeep and my hubby's new 2015 Blk Ram Sport, both with the payments we wanted, the vehicles just how we wanted them and with smiles on our faces. Jeremy went above and beyond to take care of us. If you're in the market for a new or used vehicle...look NO FURTHER all you need to do is go to Crosstown! We did and they now have customers for life. Thanks Crosstown....you're the best and if we could give you a 10 Star Rating we would!! More
by ShaunaB
Employees Worked With
Olivia Rasa in finance was super....thanks so much! Tyler is service is great for all your service questions, very knowledgable., Adam El Najjar, TJ Fiddler, Dave Comrie, Jeremy Hamilton, Bass Chehayeb
July 24, 2015
GET A NEW SERVICE MANAGER DOUG IS NOT EQUIP TO HANDLE CUSTOMERS NOR THEIR COMPLAINTS.HE IS RUDE, UNPLEASANT AND UNSUITABLE FOR SUCH AN IMPORTANT ROLE GET A NEW AND BETTER ON DOUG IS NOT EQUIP TO HANDLE CUSTOMERS NOR THEIR COMPLAINTS.HE IS RUDE, UNPLEASANT AND UNSUITABLE FOR SUCH AN IMPORTANT ROLE GET A NEW AND BETTER ONE More
by 2014 300
Employees Worked With
Doug Purdy
July 23, 2015
Extremely helpful, and I feel they went above and beyond. Had no real intentions of really buying a truck at the time we visited, but was definately in the "lets look around" stage. We had bought a used Journ Had no real intentions of really buying a truck at the time we visited, but was definately in the "lets look around" stage. We had bought a used Journey here before and had a very easy and stress free visit here last time. When we arrived we were greeted and shown around to some trucks that met our criteria, as well as some that pushed had some options we hadn't thought of. I found one that I really liked but was not sure if I wanted to make the leap into it at the moment. They told me to take it home for the weekend and enjoy it and see what I thought. Loved the truck and we came back to purchase the next day, and while we were waiting they even offered us lunch. Financing I feel did everything they could to find us the best deal, made it stress free, and even went so far as to call me back after I signed the first set of papers when they found that they could get us a better deal on some upgrades. Very happy with the whole process. More
by norenski
Employees Worked With
TJ Fiddler, Lyle Najjar
July 22, 2015
Crosstown is the BEST Moose is awesome, really makes you feel like family. Our new Jeep will be vehicle number 3 from Crosstown, we always get the best service. We love our Moose is awesome, really makes you feel like family. Our new Jeep will be vehicle number 3 from Crosstown, we always get the best service. We love our new Jeep and we love Crosstown! Thanks again Moose More
by Pat and Amanda
Employees Worked With
Moose Zarandah
July 22, 2015
3rd vehicle purchased here This is the third vehicle I've bought through moose. I was treated like an old friend every time I go in to see moose, I always go in to say hi to hi This is the third vehicle I've bought through moose. I was treated like an old friend every time I go in to see moose, I always go in to say hi to him when I get my services done. Despite my pickiness on vehicle, they managed to make it all work out in the end. However I would have purchased extended warranty, but was not enough room in finance apparently More
by lionelaimee
Employees Worked With
Moose Zarandah, Shaun Hamaluk
July 18, 2015
Express Oil Change I've used the express service twice and it is so quick and easy. More importantly the service staff who greet you and take all the details and perform I've used the express service twice and it is so quick and easy. More importantly the service staff who greet you and take all the details and perform basic checks are so knowledgeable and friendly from start to finish. Both times the young women in these roles are excellent customer service reps and know their jobs so well. They stay cool calm and smile even though they are extremely busy.. Of course the technicians are efficient and thorough as well. Kudos to Crosstown. More
by brian1953
Employees Worked With
Cassandra Brochu
July 17, 2015
The best Customer Service I would like to thank Jorge, and Marko, for the outstanding sales and service they provided me. Both went above and beyond to get me into my new vehi I would like to thank Jorge, and Marko, for the outstanding sales and service they provided me. Both went above and beyond to get me into my new vehicle, Thank you! Thank you! Thank you! I will be recommending family and friends to this dealership. More
by Lorelei
Employees Worked With
Marko Kamal, Jorge Maya
