Courtesy Chrysler Dodge Jeep RAM

Brought our less than 1 year old truck in today for a trailer brake notification on the dash. We booked our morning appointment two weeks ago. Our truck sat there all day and nobody even looked at it. We trailer brake notification on the dash. We booked our morning appointment two weeks ago. Our truck sat there all day and nobody even looked at it. We picked it up at end of day having spent more than 2 hours dropping off and picking up. To be told at that point that some people had called in sick for the day was unacceptable. This dealership could have told us not to come today and saved us a lot of time. A rebook is preferred to pretending you might get to the work when your only electrical expert is known to be unavailable. To make matters worse we were only notified that our truck would have to “stay overnight because they couldn’t get to it” when we reached out for a status update toward the end of the day. To call this place less than proactive is the understatement of the year. The service advisors were very avoidant when we tried to discuss potential better ways of handling situations like ours in the future which makes me question whether we will ever service our vehicle there again. More

They were very professional they were professional they were great to talk to and the we very good were great to talk to and the we very good More

Overall provides good service. Personal are Always very friendly and take the time to explain what work has been completed. Personal are Always very friendly and take the time to explain what work has been completed. More

I had good service, when l had an issue with my vehicle giving me loosing power they told me to bring in the next and would have me a loaner too so l could drop and they would try to work on it and they di giving me loosing power they told me to bring in the next and would have me a loaner too so l could drop and they would try to work on it and they did and had it ready the next day. More

They didn't have enough staff to do the requested service. They could have said that before I booked the vehicle in. service. They could have said that before I booked the vehicle in. More

Very courteous polite and spoke clearly. Keeps me informed of next visits appointments easily set up Keeps me informed of next visits appointments easily set up More

Waited 3. 5 hrs Just for a oil change. Was booked in as a waiter. We showed up at 1pm But being told at 3pm that we still haven't even get in. I called and aske 5 hrs Just for a oil change. Was booked in as a waiter. We showed up at 1pm But being told at 3pm that we still haven't even get in. I called and asked for what's going on. And whoever took the call was extremely inpatient And Keep telling me they have 3 waiters And they didn't have my oil filter. It was appointment coordinators fault not his. When I asked for manager He refused to transfer me to the service manager. Well you shouldn't have booked 3 waiters at same time and your parts department Should get everything ready BEFORE customer show up not after they show up 2 hours and telling your customer you don't have parts for it. Extremely amateur procedures and unprofessional customer service. Will never come back. Will not recommend to anyone. More

I have been going to Courtesy Chrysler in Glendeer Circle for 20 years. The people in sales and service are always kind and knowledgeable. I trust I am in good hands each time my Dodge Durango goes in for se for 20 years. The people in sales and service are always kind and knowledgeable. I trust I am in good hands each time my Dodge Durango goes in for servicing. Thank you! More

Brought in jeep wrangler for out of province cecertificate. They were very helpful, informative, and gave me a fair price. cecertificate. They were very helpful, informative, and gave me a fair price. More

Went for doing a recall. They found out about a squirrels nest in my engine bay and informed 300 plus dollars to clean it out. I informed them not to do anything and cleaned They found out about a squirrels nest in my engine bay and informed 300 plus dollars to clean it out. I informed them not to do anything and cleaned it up myself. They still charge me 114 dollars for what opening up the hood and seeing the problem More