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Country Hills Hyundai
Calgary, AB
261 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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261 Reviews of Country Hills Hyundai
April 12, 2023
Unclear on their process, and dishonest in timelines. We waited for 45 min just to find out the vehicle we were there to test drive was unavailable. While we waited they insisted they needed to put our v We waited for 45 min just to find out the vehicle we were there to test drive was unavailable. While we waited they insisted they needed to put our vehicle through the pre owned process, and were unclear on what that entailed. We looked up and they were taking it for a drive without being clear in their intentions and had so many people going back and forth to look at this, that and the other thing. We left without a test drive, and without information on our trade in value. The vehicle we wanted to see wouldn’t start, and they were dragging their feet to tell us this, trying to buy time. More
by kirsten.medd
Employees Worked With
N/A
March 25, 2023
We were advised by another reputable mechanic to bring our 2016 Hyundia Tuscon 1.6L in for an oil consumption test to the dealership as he advised there are many issues with these motors and it was using our 2016 Hyundia Tuscon 1.6L in for an oil consumption test to the dealership as he advised there are many issues with these motors and it was using an excessive amount of oil for a newer model vehicle. Everytime we did bring it in to be checked by a Country Hills Service tech, he added oil to the car. This happened 3 times. After consulting with the service manager, we were advised this is normal oil consumption for the vehicle. We have had numerous vehicles in the past and have NEVER had an issue with burning this much oil. So after being told by the Service department from Country Hills Hyundai that this was completely normal, we drove the vehicle. Last week while driving the vehicle, we noticed the check engine light came on and the vehicle was running rough and lost power. We immediately brought the vehicle back to Country Hills Service department for diagnosis. After 2 days we were advise that the motor was completely gone and would need to be replaced. We asked if this would be covered by Hyundai, and were once again told this was normal. I would advise anyone with a Hyundai to get it checked at a reputable mechanic that you trust. This has ended up costing us over $13,000 dealing with this dealership. I would advise to stay away. More
by Daisy
Employees Worked With
Sierra
February 26, 2023
Writing in concern to my recent visit to Hyundai (Country Hills Hyundai), I really had a bad experience. During my paid service on 12-28-2022 with service consultant- 554165 Sierra Jackson I was given with a Hills Hyundai), I really had a bad experience. During my paid service on 12-28-2022 with service consultant- 554165 Sierra Jackson I was given with an invoice which says little oil leakage is there but nothing to worry. No body bothered to check my wipers and, no coolant was checked and much more. I was highly disappointed and the way they treated me was bad. I visited again on Jan 02, 2023 because the leakage was too much, even my car coolant got finish and while driving the car it got heated up and this could have taken my life. During my second visit they again check it and said its ok to ride your car. But all in vain. I never expected such bad service from Hyundai. It was a matter of my life. Why people are being harassed and why such service is given. Despite knowing the car is having an issue. I am eagerly waiting for your concern and revert. Mentioning all the details about my car below- Harsimran singh Year- 20 Hyundai Elantra More
by Harsimran Singh
Employees Worked With
Sierra Jackson
February 18, 2023
Mohamad It was really nice to meet you and received assistance from you. You are awesome and did great work. Ill do my best to refer lots of customers to you and to experience the same as I did. assistance from you. You are awesome and did great work. Ill do my best to refer lots of customers to you and to experience the same as I did. More
by Oabdullah
Employees Worked With
Mohamad Alyassry
February 15, 2023
I’ve had 2 of my cars serviced at this dealership for the last 3 years. They do not have a clue what they are doing anymore. I’ve had to take my car in 5 times for just getting wheels and tires installed last 3 years. They do not have a clue what they are doing anymore. I’ve had to take my car in 5 times for just getting wheels and tires installed and properly balanced. I’ve purchased the wheels and tire from the dealership. On the 5th time the service manager, Mr. Sandhu has the nerve to swear at me. Very rude and condescending behaviour from the General Manager too. No apology for the lack of quality of work nor for behaviour. At the end they just installed my factory tires back on saying it was a faulty rim and blamed the manufacturer. More
by Nirav.vora
Employees Worked With
Gagandeep Sandhu, Jordon Romeril
February 03, 2023
Gentlemen, I don’t usually go to dealerships to get service work done. I have heard too many stories of high prices and poor service at car dealerships. We had car trouble with my wife’s car that we service work done. I have heard too many stories of high prices and poor service at car dealerships. We had car trouble with my wife’s car that we had purchase from her brothers estate when he passed away. We brought the car to your dealership, because he had always used your services and he purchased the car there. I have to confess when we brought it in I was guard and suspecting I would get the run around and or ripped off. Please forgive me. Country Hills Hyundai provided the highest grade of customer service I have ever experience in my 68 years of life. Both my wife and I were surprised, very pleased, and finally overwhelmed at the excellent service we received from each of you and the Country Hills Hyundai dealership. Thank you does not seem like enough. Of course we will be endorsing the integrity of your service with all we know. Thank you, Eric and Colleen Lowther More
by Eric Lowther
Employees Worked With
Altaf, BOB BLEVINS, KAY REHAL
February 03, 2023
Some months back the dealership messed up my car and i got assigned to Steve Kiraly Brown. I must say I was and still gobsmacked with his services. From start to finish he never made me feel like i was bo got assigned to Steve Kiraly Brown. I must say I was and still gobsmacked with his services. From start to finish he never made me feel like i was bothering him, which i know i did. Got a Hyundai Kona and excellent customer service . Steve is literally THE ONLY ONE I TRUST IN THAT DEALERSHIP. He is one guy I would recommend over and over. Oh! Beautiful eyes he has got. More
by Attracta
Employees Worked With
Steven Brown-Kiraly
January 12, 2023
It's actually insane how unprofessional this place is. I've had an issue with my 2017 Hyundai Tucson for about a year. The work will be covered under warranty but it took far too much work to get there. I've had an issue with my 2017 Hyundai Tucson for about a year. The work will be covered under warranty but it took far too much work to get there. - They can't hold an appointment. I've dropped the vehicle off for service and was told "3-4 hours". Show up at the 4 hour and they haven't even started because I "left the building" - During an oil consumption test, two techs told me that burning 1 L per 1000 km is normal and expected (watch out for the techs!) - Even if it's in writing, they don't care. Twice I had to remind the dealership of my extended warranty (the second time it was then used). We bought our vehicle and they sold us on this "loaner vehicle during service" which was denied when used. The offer of driving you home via uber is discretionary. It's been offered sometimes, and most recently it was denied. - Not exaggerating, the vehicle has been in nine times for the same problem before being scheduled to be fixed. Every time I would go, they would say there was one more test to do. - After ten months of being cooperative, I was frustrated and started telling them how ridiculous this was getting, and that we need to put more effort into this. The service advisor feels disrespected, and hands me off to another advisor. - No loaner vehicles available. The vehicle is finally booked in to have the problem fixed and when I asked for a loaner, repeatedly told it's not available. I'm willing to book when it is available and the answer is always "not available". I was told "loaner vehicles are sometimes provided when repairs have been extended given complications in the process". This situation isn't complicated enough. - The vehicle was towed there twice for this issue. After the first time, they had given the vehicle back thinking it was part of the mass recall (look into that by the way, Hyundai has a pretty bad track record of spitting out low quality vehicles). The words were "this isn't if it will happen again, it's when". Comforting for us and driving our family around. - The last three times I picked up the car, it took twenty minutes for them to find my keys. I kept getting asked "are you sure it's ready for pickup?" I was patient, I was polite. The staff are nice, but being nice and doing nothing, gets old. I waited a year. More
by Alex Temmerman
Employees Worked With
Sierra Jackson, Siobhan Hennessy
