Our salesguy, Stuart Allen, was friendly at first, but very pushy and noticeably rushing us around. Throughout the appointment he was very friendly when be thought we were sold, but very rude (hitting his desk with his fist, etc.) when he thought we weren't going to buy anything.The Caravan we test-drove was junky inside; as soon as its doors were opened we could see packages and things lying all over the floor of the vehicle. This made it difficult for me to fasten in my already-difficult-to-fasten daughter's car seat. He was obviously getting irritated by the time I was done (it took about 5 minutes to get it done). He could have helped the process go a bit smoother by removing the large plastic bags of parts that I had to keep kicking out of my way as I tried to get the carseat buckled in.
When we asked questions about what was included in the vehicle we were viewing, and especially when asking him to compare the features of said vehicle to another Caravan model, he would look at us like "Wth?" and brush off our question without giving a thorough answer. For example, when asked what features the Caravan R/T had that set it apart from the other Caravan models, he simply answered, "Oh, it has an all black interior with black seats. It's a guy's van. I wouldn't recommend it." Oookay... At one point he said he only had vans with the Family Value Package, to which I replied that we were wanting the better Ultimate Family Package. He gave me his wth-look, and harshly/sarcastically asked,"What's the Ultimate Family Package?" I was confused. Did he, the salesman, actually need me, the customer, to explain a package that he should know all about, especially when there were large posters all over the salesroom (including one just behind his desk) that had "Ultimate Family Package!" written in big, bold print on them? Surely he should know what this package contains? Especially since we had been telling him from the beginning of the appointment that this was the package we wanted in a Caravan. I didn't want to point out the on on obvious by asking, "You don't know what the Ultimate Family Package contains?" so I stayed quiet. I was dumbfounded. Because of my silence and confused stare, he hit the desk with one of his fists, jumped up and walked away sasking another salesguy what the Ultimate Package was. Wow.
Every van he showed us was made to seem like "it was the best van for us". That was annoying and pushy. We didn't like that because we wanted to know what features the current model we were looking at had and didn't have compared to the previous models he had shown us. Now we had to be like detective sleuths to see if we could figure out was missing or what was added to the van compared to the previous vans he had shown us. It was kinda like kids' games where they make you figure out what's different from one picture to the next--only it was not as exciting. That made it frustrating to know what we were really looking at, and if it would have the features we wanted. He would walk away while we were asking questions--and we clearly weren't finished asking them--and disappear for 20-30 minute. At one point I saw my husband clench his jaw and grind his teeth when Stuart did this. I could tell things weren't going well.
Also, Stuart and his finance team gave us the runaround for 4 HOURS in their office trying to get us to agree to their price. On the Dodge website we were quoted $115 biweekly. However, the lowest they would give us for the same model was $200, even though our credit was perfectly fine. Did I mention that we told them upfront at the beginning of the appointment that we were looking for a price of biweekly around $100, maximum $150? I soon realized that the Dodge website leaves out vital pricing information (sales tax, documentation fees that get charged with every single payment for the entire term, etc.) just to give you a low quote that will rope you in. They surprise you with the real price once they've got you in their office with their pushy salespeople.
Finally, as we were leaving, Stuart told us that there's no way he could give us anything on the lot for less than $200 biweekly, not even their newest little car, the Dart. Sooo, he knew upfront that they wouldn't be able to get us anywhere near the price we wanted, yet proceeded to run us around for 4 Hours? What a waste of a beautiful sunny afternoon. They should have been just as upfront with us at the beginning of the appointment as we were with them; then my family could have gone and enjoyed our day elsewhere. 4 hours is a lot for anyone to be in an office, especially me since I'm heavily pregnant (hello to serious hunger and peeing every 20 minutes, not to mention the swelling in my legs and feet), plus dealing with our 2-year-old daughter the whole time... What a fiasco. We should have told Stuart exactly what we heard another lady tell a salesguy there while we were waiting at one point. She said to him, "You guys are wasting my time. I told you I could give only $2,000 down, and you guys are just BSing me." She didn't say the letters "BS". She said the whole word, of course. She walked out immediately. Smart lady.
By the way, I did not notice any wheelchair-accessible washrooms, although I did not look for any either; the only washrooms readily available were narrow and cramped, only allowing one person to use the washroom at a time. The salesroom was cramped because the back of the customers' chairs nearly touched the back of the next salesperson's chair; we were like back-to-back sardines. The manager was unfriendly, too. I really got the sense that Dodge cares more about quantity than quality. I've never had a very good opinion about the quality of Dodge vehicles, and this experience just sealed my opinion. The misleading online-quoted price, plus (as Stuart repeated an annoying amount of times) with the Caravan being the best-selling van in North America, we thought we would be okay with a Dodge van. Yet, I now see that, not only is the quality of the Caravans not very impressive (cheap-feeling materials throughout the van and a bit of a bumpy ride/suspension), but the customer service is also about pumping in customers while ignoring quality service. It appears to be a systemic problem with Dodge from the materials to the management: quantity over quality.