Colonial Volkswagen of Medford - Service Center
Medford, MA
680 Reviews of Colonial Volkswagen of Medford - Service Center
Al was incredibly helpful and communicative throughout my service this morning! I waited at the dealership and he kept my posted throughout my service. service this morning! I waited at the dealership and he kept my posted throughout my service. More
My original salesman as always recognizes me & says hello. I appreciate that. VW Medford has always taken care of the car & she’s running just fine. hello. I appreciate that. VW Medford has always taken care of the car & she’s running just fine. More
Radio melted. Dealer replaced radio, but did not activate. Called to get another appointment. Was told to just stop in. Stopped in but then told we need appointme Dealer replaced radio, but did not activate. Called to get another appointment. Was told to just stop in. Stopped in but then told we need appointment. Made appointment and returned for activation. More
Great customer service. Communication was on point and people were easy to talk to. Didn’t feel pushy. Communication was on point and people were easy to talk to. Didn’t feel pushy. More
The service department was very very good thank you my car is running great I will be back for my next oil and filter car is running great I will be back for my next oil and filter More
Had high hopes for VW Medford under its relatively new leadership. Unfortunately, nothing has changed from previous years of experience at VW Medford, MA where dealership service profits overshadow client leadership. Unfortunately, nothing has changed from previous years of experience at VW Medford, MA where dealership service profits overshadow clients’ safety and assistance. For instance, our lives were in jeopardy after service manager refused to service vehicle after a warranty claim. We even offered to pay full price as long as the issue was repaired to assure safety. Manager was still unwilling. Shameful!! More
I've been getting my Jetta serviced here since 2017, and in my experience the service department has always been exceptional and trustworthy. I recently had a check engine light that took a long time to dia in my experience the service department has always been exceptional and trustworthy. I recently had a check engine light that took a long time to diagnose. Chris and the service team did a very thorough job checking everything and provided a loaner vehicle for me to use while they tracked down the issue. They ended up fixing the root cause and also replaced a few extra parts free of charge. More