City Buick Chevrolet Cadillac GMC Ltd.
Toronto, ON
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345 Reviews of City Buick Chevrolet Cadillac GMC Ltd.
Best dealership . Fantastic people. I been a loyal fan of city for a long time and always find polite, friendly staff. Prices are in line , Fantastic waiting areas and good food as we I been a loyal fan of city for a long time and always find polite, friendly staff. Prices are in line , Fantastic waiting areas and good food as well. Oil and lubrication fast . More
Great service, and attention to detail Van and the rest of the staff at CITY set the bar on what a great car dealership is all about my 2015 Equinox is a pleasure to drive Van and the rest of the staff at CITY set the bar on what a great car dealership is all about my 2015 Equinox is a pleasure to drive More
Always helpful and kind No matter how last minute my visit is or how crazy their department is in the morning, City Cadillac always finds a way to work with me and get me in No matter how last minute my visit is or how crazy their department is in the morning, City Cadillac always finds a way to work with me and get me in and out . Always smiles and the kindest of people working there. More
Great place to buy a car and excellent service. I purchased my new car 3 years ago and could not be happier. I have had a few hiccups, but they were dealt with in a very professional and friendly w I purchased my new car 3 years ago and could not be happier. I have had a few hiccups, but they were dealt with in a very professional and friendly way, Peter the Service manager, and Service rep Goran have been terrific. Service issues have been explained in a simple logical way, I have been given options and recommendations. I have been treated with respect and the good will offered has been very much appreciated. I will return to buy and service my new car next year. Thank you City Buick Team ! L.v. More
Nightmare This time it took from saturday 7:30 am to wednesday afternoon to get me car back. Thats after coming in twice before and got told they cant do anythi This time it took from saturday 7:30 am to wednesday afternoon to get me car back. Thats after coming in twice before and got told they cant do anything to repair my car because the service manager is away. After they claim the issue is fixed my car comes back with issues it did NOT previously have. This happened on several occasions. They no longer provide a loner vehicle but indicate they can rent you one at their discounted rate. My car came back with grease and dirt on the door, door trim, seat and console. I showed a salesman, sent photos to Michael Carmichael and have yet to receive a response. More
I agree with all the negative reviews on this site The manager Nick has very little customer service skills when it comes to customers. I brought my car to get fixed in the body shop. Nath and his te The manager Nick has very little customer service skills when it comes to customers. I brought my car to get fixed in the body shop. Nath and his team were unable to fix my car back to 'like new conditions' as they advertised. My car had 1300 KMs and they damaged almost all of the new pieces my insurance company replaced them with. They had to paint my car several times as well. The owner Michael Carmichael tried to fix the situation but unfortunately with the ill-skilled staff at this GM dealership, they could not fix my Chevrolet to like new conditions. The owner of the dealership asked me to not return even though they gave me my car back in horrible condition. My insurance company was nice enough to get it fixed at another GM dealership that fixed it right the FIRST time! If you care about your car or time, avoid this dealership at all cost. You will save yourself headaches and time. WORST DEALERSHIP AND BODYSHOP I HAVE EVER USED IN MY LIFE!!! The management clearly don't care about your car or you - they care about how much money you give them and they just want you to shut up with the bad service and repairs they provide! More
Damaged my Vechicle I'm on the hunt for the best customer service at GM Canada. As such, Im trying new dealers for service along with being neutral and only reporting wha I'm on the hunt for the best customer service at GM Canada. As such, Im trying new dealers for service along with being neutral and only reporting what I've experienced. I first visited City Buick one month ago for an oil change on my new Vechicle. Upon pulling in to the service bay I was ignored for over ten minutes (no employee greeted me, smiled, asking if I needed my Vechicle serviced) in fact, many employees walked by me and a customer in a Cadillac was taken before me dispite me being in line and expressing that I was next in line. Perhaps I should have bought a Cadillac instead of a fully loaded Chev product. I was forced to walk to a customer service desk in the sales area to request help to get my vehicle serviced. One employee was paged and helped me. I asked for an oil change and wiper replaced as it was not clearing properly. About 45min in to my appointment another employee came to me and asked why my Vechicle was here. I had to explain again that I needed an oil change and then he asked me for all my information again. It took two hours for my oil change and they never changed my wiper. Upon receiveing my Vechicle back from City Buick, it had been damaged during the service maitance and my door handle needed to be replaced. Upon, contacting the service manager (Nick) with photos he attempted to blame the damage on myself. Nick didn't agree to fix this outright and made me go through his internal investigation along with many emails and phone calls. I've since had my Vechicle in for a second time to have them fix the body damage done to my Vechicle at City Buick. I again, wasn't greeted, forced to park outside, wait in a 15min line up for service, all service bays were busy and was forced to leave the dealership (in my Vechicle) to go get food as the cafeteria closed at 2pm. I asked that if I could also have my Vechicle washed and floor mats vacuumed. Chris, looked at me like I was crazy and said they don't do that service. I named 3 different dealers who make it a part of every service visit and asked why he wouldnt. He said he would see what he could do based on how much time they had for my Vechicle. Upon my vechcile being returned to me, my drivers side floor mat which is held in with special hooks which are built in to the Vechicles carpet were ripped out and my carpet mat was riped and not able to be repaired. Nick the manager was kind enough to replaced my mat. I researched and was looking forward to my first visit at City Buick as it seemed they had some positive feed back from clients. I appreciate that they took full responsibility for the damage to My suv but this doesn't condone their behaviour and complacency. Welcoming clients, thanking them and being appreciative go a long way. This dealer is way too large for personalized and un-rushed service. Unfortntley, I would not recommend this dealer to friends or family for service or buying a Vechicle. More
Great place to visit! The staff is friendly and the waiting area is squeaky clean! THE place to get service done, Sean Archer is top notch and knows his stuff! The staff is friendly and the waiting area is squeaky clean! THE place to get service done, Sean Archer is top notch and knows his stuff! More
Norm White ..friendly..passionate ..trust worthy would like to take this opportunity to share with you my overall experience with City Buick since the closure of Marvin Starr dealership. I was referr would like to take this opportunity to share with you my overall experience with City Buick since the closure of Marvin Starr dealership. I was referred to Norm White who since my referral has handled all my service needs for my Escalade his passion for customer service and satisfaction is exemplary,I am confident and trust what he says is true. I never leave my vehicle if he is away. I usually from time to time receive surveys for completion and have yet to receive one to provide the feedback deserved for Norm..I would like to thank City for have such a passionate,trust worthy Service Representative. Have a Merry Christmas and a Happy New year. Joan Ahwah ahwah.j@gmail.com More
Exceptional Service I wanted to recommend the Service Department of City Buick Chevrolet Cadillac GMC Limited for their highly exceptional service. This is my first expe I wanted to recommend the Service Department of City Buick Chevrolet Cadillac GMC Limited for their highly exceptional service. This is my first experience in owning a Cadillac SRX but have owned numerous cars both foreign and domestic over the past 50 years. I must say that the overall service provided by City Buick as being second to none. Exemplary to say the least. In particular I would like to point out the exceptional service and attention to detail provided by Service Consultant Ash Mojahed. Because of his lengthy experience in the automotive industry he was able to resolve what I thought would be a costly problem quickly, decisively and amicably. I would recommend City Buick and Ash at the drop of a hat. More