Carling Motors

Spoke with Service Manager regarding a warranty issue on our Volvo XC60 brakes and rotors, less than 10 months of wear and the rotors were rusted and scared. Vehicle is parked inside and driven daily in sh our Volvo XC60 brakes and rotors, less than 10 months of wear and the rotors were rusted and scared. Vehicle is parked inside and driven daily in short distances nothing erractic or hard (everyday use). Told Volvo won't honor their warranty as the "scaring" was at fault...WHAT? Because of faulty pads and bad rotors they won't cover THEIR OWN shoddy product and work. Service manager (Rick) won't offer to cover either. Will NEVER buy or use their company again. I will use a local garage who are HONEST and STAND-BY their work and warranties. I DO NOT RECOMMEND CARLING Motors...horrible service and company. More

I've been a service customer there for many years, but lately the quality has gone way down. Not happy with either the service or sales department . lately the quality has gone way down. Not happy with either the service or sales department . More

Bought a used XC60 last month from Carling after many weeks of looking and talking to many different sales persons. By far the best deal and the best sales experience was at Carling. The sales person weeks of looking and talking to many different sales persons. By far the best deal and the best sales experience was at Carling. The sales person Etienne Bercier was straight forward, knowledgeable and easy to deal with. If you are in the market for a Volvo do yourself a favour, call Carling and ask for Etienne. More

Took in to “look at the problem” service department decided it was not a problem. Very satisfied with the service and the care I received. decided it was not a problem. Very satisfied with the service and the care I received. More

Not happy with either the service or sales department when the car broke on the 3rd of ownership. Un-driveable at this time. Volvo XC60 Hybrid T8 Inception and on the 3rd day the wipers don't work, th when the car broke on the 3rd of ownership. Un-driveable at this time. Volvo XC60 Hybrid T8 Inception and on the 3rd day the wipers don't work, the turn signals don't work, and the 12V system is non-operational. For a very safe vehicle this is unacceptable. Several calls to the dealership and still no reply, on lunch or away from the office and the vehicle is un-driveable. NOT happy with any of this experience so far. I will update this IF the dealership steps up their game. More

They broke my car and charged me for it. I've been a service customer there for many years, but lately the quality has gone way down. I brought in my Volvo with intermittently working air c I've been a service customer there for many years, but lately the quality has gone way down. I brought in my Volvo with intermittently working air conditioning. The mechanic wanted to replace the compressor, which needed to be ordered, taking a couple of weeks. Instead of topping up the system while waiting for parts, and wIthout my authorization, they made the system completely non-operational. "Government regulations"! Had I not brought the car in for servicing, the slow leak would have continued, but because I wanted it repaired, they couldn't allow it to work while waiting for parts they don't stock! When I called to complain, the service advisor had nothing helpful to suggest, and when I wrote the General Manager, I received no answer - they did not feel it necessary to even acknowledge my complaint! I will be taking my business away from Volvo. It seems satisfying the paying customer is not their priority anymore. More

service is great, sales rep not so much Sales rep made a lot of promises he didn't keep and then decided to stop returning my attempts to resolve the issues, basically leaving me out to dry. Sales rep made a lot of promises he didn't keep and then decided to stop returning my attempts to resolve the issues, basically leaving me out to dry. I love the car but this treatment from the sales rep just sours the overall experience. Must say that to date the service Dept have been fantastic. More

Good service and fast enough to wait for my car Every visit I have been satisfied, friendly staff, I don’t wait for nothing, they tale Time to explain what they have to fix and repair Every visit I have been satisfied, friendly staff, I don’t wait for nothing, they tale Time to explain what they have to fix and repair More

Only praise I have been a customer at Carling Motors Mazda for 7 years. Al Greer has been the best in terms of service and advice. Thank you I have been a customer at Carling Motors Mazda for 7 years. Al Greer has been the best in terms of service and advice. Thank you More

Excellent Dealership Very positive experience with both sales and service. Service is very customer focused. Satisfaction is given a high priority by the staff. Everyth Very positive experience with both sales and service. Service is very customer focused. Satisfaction is given a high priority by the staff. Everything is well explained and communicated. More