Capital Hyundai

The absolute WORST service experience of my life! ! Engine issues with Santa Cruz, no resolution, no loaner vehicle and the service person (smoker) had driven my car during the MONTH it was in there ! Engine issues with Santa Cruz, no resolution, no loaner vehicle and the service person (smoker) had driven my car during the MONTH it was in there - burned all my gas and my new car smell was gone up in smoke. More

I’m a new customer to Capital Hyundai. I purchased a Tucson Hybrid which I absolutely love. My salesman Danny Crane was very knowledgeable and understanding of my needs. It was a great exp I purchased a Tucson Hybrid which I absolutely love. My salesman Danny Crane was very knowledgeable and understanding of my needs. It was a great experience. I would definitely recommend Danny to anyone looking for a new vehicle. More

Unsure where to start with my recent experience at Capital Hyundai. Sooo many people having engine problems with A LOT of those vehicles and the customer service is next to none. My vehicle had been Capital Hyundai. Sooo many people having engine problems with A LOT of those vehicles and the customer service is next to none. My vehicle had been towed to the lot on a Friday, late in the afternoon. The following Monday after the weekend I started calling to check on it and see if the service team knew when they could get my vehicle in. No answer and no calls back. Tuesday tried again and the same thing. My Dad was calling for me as well and leaving messages, also no calls back. Wednesday came and still no calls back so I had no idea what was happening to my vehicle. My dad was working in the area that day so he decided to stop by on my behalf (I’m an hour away from the dealership). He was told my vehicle wasn’t on the lot as they couldn’t find it. At this point I had contacted the tow truck driver who had towed my vehicle to that location. He had not only dropped off my vehicle, but went inside and told a lady who the vehicle belonged to, serial number, where it was parked, etc. Obviously the message wasn’t passed on. Communication seems to be an issue. So I start calling back. Again no answer and at this point I’m thinking how can my vehicle be stolen if it doesn’t start? I called back the whole day leaving messages asking if my Vehicle had been located. At the end of the day I FINALLY got a call back asking me if I wanted to go ahead with work. My response was the last I heard my vehicle couldn’t be found. I was a little anxious about it all day as I had no vehicle to go check to ease my own mind. And just can’t get anyone to answer a phone and if you leave a message it isn’t acknowledged. This went on for about THREE WEEKS!! I would call and leave a message but would only hear from someone if they needed information from me. On Monday past, I decided I had given Hyundai enough of my money, I cancelled the work on my vehicle, sold it so I wouldn’t have to deal with this place anymore and purchased another vehicle elsewhere. Everyone tells me if I were to buy a vehicle that I wouldn’t have any trouble getting in contact with someone. However, that doesn’t seem to be the case either. A family member of mine has been wanting to purchase a new vehicle and had called Hyundai asking about the Santa Fe in particular. She called a few times before getting an answer, asked to speak with a salesperson. The lady who answered the phone told her she would have a salesperson call her right back. To this day she hasn’t received a call back and is now a happy owner and a brand new SUV from elsewhere. Customer service goes a long way. I loved my vehicle and planned to purchase another but just couldn’t justify it knowing what I was currently going through. I hope this improves. However I’ll never know because I won’t be back More

Very knowledgeable and very friendly. Was very understanding of my needs and very patient. Overall a great experience and would recommend it to anyone. Thanks so much. Was very understanding of my needs and very patient. Overall a great experience and would recommend it to anyone. Thanks so much. More

Awesome Team at this dealership. I had major car issues and the service department went above and beyond to assist me. They even issued me a loaner while my vehicle was in the gara I had major car issues and the service department went above and beyond to assist me. They even issued me a loaner while my vehicle was in the garage. More

I have told all. my friends to go and get a car from you guys you are the best thanks my friends to go and get a car from you guys you are the best thanks More

Always a pleasure Dealing with Capital Hyundai, Norm Downey made the experience leasing a Kona so Professional and Easy, would recommend them with any hesitation. Downey made the experience leasing a Kona so Professional and Easy, would recommend them with any hesitation. More

Capital Hyundai is #1 check out a new vechile today. See Chris Owens in NFLD Chris Owens in NFLD More

Overall positive experience that left me feeling like I was their number one priority. Sales person Garry and sales manager Felix were fabulous to deal with!! Amazing team! was their number one priority. Sales person Garry and sales manager Felix were fabulous to deal with!! Amazing team! More

Work that needed to be done was done professionally and thank you to all. Jeff (can't remember last name) was also involved. Thanx to all!!!! thank you to all. Jeff (can't remember last name) was also involved. Thanx to all!!!! More