Capital GMC Buick

Did not tighten oil drain plug after oil change I went for an oil change in January 2014 to this business, as I have many times before as there service department had always satisfied my car's needs I went for an oil change in January 2014 to this business, as I have many times before as there service department had always satisfied my car's needs. I have had major warranty work done here and minor repairs in addition to maintenace from 2010 to 2014. The morning after I had the oil change done here I was about to depart for a 2.5 hour drive when I noticed oil under the car. Sure enough I reached up and felt that oil drain plug was not only loose but had backed out about 1/3 of the way and was the reason the oil drained onto the driveway. People make mistakes, I understand, so I topped up my oil and called and left a voicemail at the dealership, as it was a Sunday, indicating that they had made this error. They never phoned back to apologize. Dispicable. Had I not noticed this oil spill and inspected, I would have taken off for the 2.5 hour drive and fried the engine somewhere along the way. Shortly after this experience I received my email request to fill out a dealership survey and I used that as another forum to indicate that they had made an error AND that they never returned my call. Again, no one contacted me to apologize. I will not use this dealership again and I will go as far as to warn anyone from using it. It was a simple and easy mistake to make but no admission of it and no apology is unforgiveable. I take my business elsewhere now. More

Not Applicable I love everything about Southgate Pontiac Buick, my experience ther for any reason has always been super ! The staff is always excellent, my recent v I love everything about Southgate Pontiac Buick, my experience ther for any reason has always been super ! The staff is always excellent, my recent visit on Saturday May 10th was for a Tire Change ...... but Ifind the Price to be so high that I will have to go else where, I think, even though I really only like to trust my ;car to this dealership .... but really $90. for a tire change, when most other dealerships do it for free I as am finding out ..... (and even though I bought my car over at Northgate Pontiac) I was told that taking my car in to Southgate was equally the same - makes no diffenece which location I choose) so, I guess that Pontic GM Dealerships do not offer the same free tire change service that other dealerships do (and their service is free regardless if you have your tires on rims or not) ................so needless to say................ I find this very disappointing ..... cause Southgate is really my favorite place ...... Thank You More

Service not needed I came in for an oil change and requested a tire rotation. One of the three individuals looking after me advised that he had checked the tires and a r I came in for an oil change and requested a tire rotation. One of the three individuals looking after me advised that he had checked the tires and a rotation was not needed. Also advised that treadwear was even thereby indicating wheel alignment was good. They could have simply done the rotation and charged accordingly. I appreciate that I was advised that service was not needed, saving me money. More

Top quality!! Overall service excellent from greeting at entry to the finished servicing. The shuttle service was on time, the drivers funny and friendly, great em Overall service excellent from greeting at entry to the finished servicing. The shuttle service was on time, the drivers funny and friendly, great employees. Plus all the Service Staff would make any company proud. More

Because of the service recieved in the past My 2006 Hummer H3 was lost in a garage fire. I was lucky to find another in Brooks Alberta. I did purchase an extended warranty, as this H3 was purc My 2006 Hummer H3 was lost in a garage fire. I was lucky to find another in Brooks Alberta. I did purchase an extended warranty, as this H3 was purchased site un-seen. There is no other place I would take my car. I only ever took my car to Southgate, and it was only natural that you would help keep my new baby healthy, and me happy. Even if Hummers are no longer made, I have every confidence that Southgate will have the resources, and knowledge to keep my H3 on the road for ( I hope ) may years to come. Regards - Brenda Swann More

Randy Bass Over 4 years ago my wife and I were in search of a new vehicle, GM has always been our preference but we checked Ford, Toyota, Dodge, etc and also wen Over 4 years ago my wife and I were in search of a new vehicle, GM has always been our preference but we checked Ford, Toyota, Dodge, etc and also went to Lakewood Chevrolet but all of these places had something in common either they didn't have the right vehicle or the salesman were annoying and pushy. One afternoon I stumbled upon the dealership and a salesman came over, Randy.. He was not pushy, not in your face, he was exactly what I was looking for. He asked me how I was doing what I had been up to that day etc. Didn't even mention buying a car or selling or anything until I started asking questions. He is very friendly and easy to get along with. I remember he even let me take the car home that night to surprise my wife and show her. Thanks to our wonderful experience with Randy and his witty jokes we have been coming back time and time again to this dealership. I can honestly say he is a stand up guy and has gone above and beyond the norm for us. Whether the vehicle we are looking for is on the lot or not he always makes sure we get what we want. His motto is " find what you like, we will talk numbers after " and he has always demonstrated this by giving us a fair price. Since our experience 4 years ago we have purchased 3 brand new vehicles and 3 used... for a total of 6 vehicles from the same dealership, and the same salesman. The reason for our purchases all being from this dealership is his exceptional customer service. I now look forward to my next purchase, rather then dread seeing a salesman who is just after a quick buck. Randy to this day periodically phones me every now and again asking me how everything is going not just with my vehicle but within my life.. That is what you call a true salesman. Whether I am getting my vehicle serviced or just a part or just want to stop in and say hello Randy always makes time. I have recommended Randy and Southgate to many. When I walk in and start talking with randy its like seeing a family member you haven't seen in a while. A+++++ For customer service. More

semi'annual and oil change The whole experience was very straight forward. The work was done in a timely manner, meaning, I got the car back before the shuttle service stopped. The whole experience was very straight forward. The work was done in a timely manner, meaning, I got the car back before the shuttle service stopped. More

NEW TRUCK PURCHASE - SOUTHGATE EDMONTON I HAVE BEEN DEALING WITH JAMIE (THE OWNER) SINCE 1997 WHEN I BOUGHT MY FIRST NEW TRUCK . A YEAR LATER THE TRUCK WAS GIVING ME A LOT OF TROUBLE , AND I HAVE BEEN DEALING WITH JAMIE (THE OWNER) SINCE 1997 WHEN I BOUGHT MY FIRST NEW TRUCK . A YEAR LATER THE TRUCK WAS GIVING ME A LOT OF TROUBLE , AND NEEDING MAJOR REPAIRS. JAMIE TOOK CARE OF THE ISSUE - I HAVE BOUGHT THREE NEW TRUCKS SINCE. I JUST RECEIVED MY NEW 2015 - 3500 HD - CREW CAB - DURAMAX. IT'S AN UNBELIEVABLE TRUCK. I TALKED TO DOUG IN PARTS TWO MONTHS AGO - TOLD HIM WHAT I WANTED ON THE TRUCK, AND ASKED WHAT ACCESSORIES WILL FIT ON IT. HE TOOK OVER FROM THERE. WHEN THE TRUCK CAME IN, I CALLED HIM ABOUT DOING THE ACCESSORIES, AND HE HAD THEM DONE THE SAME DAY. HE ALSO GAVE ME GOOD ADVICE ON A COUPLE OF OTHER THINGS TO DO TO IT. I'VE HAD TONS OF COMMENTS ON MY NEW TRUCK ALREADY. DOUG KNOWS HIS JOB VERY WELL, AND I HAVE ALL MY PARTS PURCHASED THROUGH HIM. I SEND LOTS OF PEOPLE TO SEE HIM FOR HIS EXPERTISE IN THE AUTO BUSINESS. I HAVE BEEN DEALING WITH COLLEEN WITH FINANCING ON MY LAST FEW TRUCKS. SHE TREATS ME WELL, AND PROVIDES GREAT RECOMMENDATIONS. I WOULD RECOMMEND THIS DEALER - GREAT SERVICE ALL AROUND . More

Awesome customer service Issues with my transmission just months after my power train warranty expired. Only 75,000 K on the vehicle. Service rep went the extra mile to get su Issues with my transmission just months after my power train warranty expired. Only 75,000 K on the vehicle. Service rep went the extra mile to get support from GMC to cover some of the cost of the transmission rebuild. Awesome... More

Always extremely pleased with service,Quick lube and parts.In my pass history on dealing with numerous dealerships you couldn't ask for anything better. Keep up what your doing and have a customer for l parts.In my pass history on dealing with numerous dealerships you couldn't ask for anything better. Keep up what your doing and have a customer for life!! Thanks again, Don More