Capital GMC Buick

Didn't live up to an easy promise I bought a car from them a year ago. It came with what looked like a very nice anniversary cleaning package. They would give it a full detailing. I I bought a car from them a year ago. It came with what looked like a very nice anniversary cleaning package. They would give it a full detailing. I took my car back to get the detailing and I guess there have been some management changes. Long story short--they would not honor the deal. The guy I was dealing with could not possibly been ruder or dumber. Really, no sense of customer relations. I had been looking forward to getting this done for some time now. It would have been really nice to see the car looking new. He seemed to be enjoying that he was upsetting me. He just kept saying the same things over and over. He had to be working from the assumption that I was some crazy liar who was trying to scam a free detailing. The kicker was that it was written on my sales sheet that I was entitled to one. He had the craziest lines to try to justify why maybe they did not owe me this. Worst experience ever! More

Rip off! Customers do not come first! I dropped my car off for a repair. They charged me over $600.00 The repair failed after 3 hours. I took it back the next day they made it worse and I dropped my car off for a repair. They charged me over $600.00 The repair failed after 3 hours. I took it back the next day they made it worse and they do not want To take responsibility for the work. They would rather hide than take responsibility! Don't take your car to Capital gmc More

Excellent customer service and a very welcoming environment I really enjoyed having Tirone as a salesman, he met every single one of my needs and was very friendly! I would definitely recommend this dealership I really enjoyed having Tirone as a salesman, he met every single one of my needs and was very friendly! I would definitely recommend this dealership to any of my friends or family. More

Very helpful and responded immediately to any questions. There was no pressure and when we asked a question they answered quickly and if the person was not sure he looked it up. Our salesperson brought the m There was no pressure and when we asked a question they answered quickly and if the person was not sure he looked it up. Our salesperson brought the manager to meet us and also made sure we were happy with our fianancing. More

very helpful, knowledgeable staff I was very in decisive about which sierra i wanted so it took a couple tries to make sure i got the right one. Marcio was excellent help, he was quite I was very in decisive about which sierra i wanted so it took a couple tries to make sure i got the right one. Marcio was excellent help, he was quite patient with the whole process and took me very seriously every time i came to look at a vehicle. Out of all the salesmen i have ever come across he has to be the most friendly, helpful and knowledgeable person i have worked with. Thank you for the new truck. More

Completely Ignored We came into this dealership specifically to look at their used vehicles, we had 3 that we had seen online and were particularly interested in. We we We came into this dealership specifically to look at their used vehicles, we had 3 that we had seen online and were particularly interested in. We were prepared to buy that day, if we got a reasonable deal. We went on TWO separate occasions, once near closing time on a weekend and once in the early afternoon on a weekday and stood around for 20+ minutes inside and outside looking at the vehicles and we didn't get so much as a "hello" from an employee. We saw employees talking among themselves and one dealing with another customer and that was it. We decided not to waste our time (our experience is that if it starts bad, it's downhill from there) and bought our car elsewhere. More

Got what I wanted. I knew what I wanted. I called and they responded by finding my unit and bringing it into the dealership within a few days. I had checked the price wi I knew what I wanted. I called and they responded by finding my unit and bringing it into the dealership within a few days. I had checked the price with other dealers in the area and they matched the price within a few dollars. The truck was ready when they said it would be and I drove it off the lot on the day I needed it. Overall a good experience. More

Helpful, Knowledgeable, Professional Personnel I was in the market approximately 3 months ago for a truck and decided to hold off. I went back to find the same personnel, which in my experience of I was in the market approximately 3 months ago for a truck and decided to hold off. I went back to find the same personnel, which in my experience of car buying is impressive! I find there is an extraordinary amount of turnover in this industry. I came in looking at a Canyon but was not satisfied with the price, the Sales Manager suggested I look at a Sierra as he could get me a better price and informed me that GMC had more available programs and incentives on that model. The sales personnel were very helpful in showing me options and comparing a few different models. I found a vehicle that suited my needs perfectly and left with it the following day. The dealership communicated everything clearly, was reasonable with pricing, professional, did not have hidden costs or try talking me into any "extras" and at no time did I feel pressure to do business here. I had a very pleasant experience at Capital GMC, will be bringing my truck here for any future parts/service needs, and will be recommending the dealership to anyone in the market. I look forward to future transactions here! More

Excellent Customer Service! I've been shopping around for a vehicle for quiet awhile now but every time I entered into a dealership like Goauto, I was being pressured into purch I've been shopping around for a vehicle for quiet awhile now but every time I entered into a dealership like Goauto, I was being pressured into purchasing a vehicle that wasn't for me or just didnt feel right at the time. But when I came to capital GMC i was greeted by Cam Dyck and he asked me exactly what i wanted with no pressure. Took the time to show me the different types of trucks and also made sure I was getting the best deal there is. Cam made sure I was getting the vehicle I wanted even though they were sold out at his dealership he continued to look for me till one popped up. If anyone is looking for a GMC or Buick go see Cam he cuts the xxxxxxxx out and tells you directly how it is. More

Buyers wayth out BUYERS BEWARE Purchased a 2014 GMC Acadia just found out this vehicle was a RENTAL RETURN AS the Dealership about it and they said its my proble BUYERS BEWARE Purchased a 2014 GMC Acadia just found out this vehicle was a RENTAL RETURN AS the Dealership about it and they said its my problem the have no RESPONSIBILITY to inform the customer that the vehicle was a Previous RENTAL VEHICLE This is so sad they are that kind of DEALERSHIP I wonder how many other CUSTOMERS bought and were unaware that their vehicle was a previous rental SO BUYERS BEWARE OF THIS DEALERSHIP WONDER WHAT ELSE THEY DONT HAVE TO INFORM THE CUSTOMER OF More