Capital Chrysler Jeep Dodge

All around amazing service! Josh was awesome from our first greeting! He is knowledgable, energetic and also fun to deal with. We didn't feel too pressured but he was still on to Josh was awesome from our first greeting! He is knowledgable, energetic and also fun to deal with. We didn't feel too pressured but he was still on top of the details needed to push us forward. We saw the car an hour before closing and made a decision/deal the next afternoon. We picked our car up 3 days ago, he wasn't there but left us in good hands. Since then we've had a few questions that we sent to him by email, he has responded quickly and been more than patient! The rest of the team, including finance, also made the experience easy and even memorable. We're loving our Fiat 500x and the great service is still going. More

Service Center terrible service Took my 2014 ram1500 in as I had an oil leak. Vehicle is under warranty. They phoned and said the bill for fixing will be 50$ just to look at it and 1 Took my 2014 ram1500 in as I had an oil leak. Vehicle is under warranty. They phoned and said the bill for fixing will be 50$ just to look at it and 180$ to fix it and shampoo under neith. I explained it was under warranty. They commented that they didn't do the oil change. I explained that it was another Dodge dealership that did the oil change out of town. So we paid the 50$ for them just to look at it and took our business else where. The receptionist phoned the following day to ask how our service was. Her comment was if it goes under warranty the technician doesn't get paid. I phoned the Dodge dealership out town and I will make a special trip for them to take care of me. They explained the issue with these trucks and offered to cover the 50$. I guess capital is just about money and scorecards instead of the customer. Jimmy was who we spoke with at capital. More

Everything you ever wanted in a Dealership It is so nice to go to a dealership where there are no vultures. It makes your shopping experience that much more pleasant. You can take all the time It is so nice to go to a dealership where there are no vultures. It makes your shopping experience that much more pleasant. You can take all the time you want with absolutely no pressure from anyone, that is the way it should always be. We are extremely pleased with our new 2015 Dodge Journey, it's all the more satisfying when you get what you want with no hassles or pushy sales people with the "have I got a deal for you" attitude. Brian Badelt and Trevor Kelly treated us like family and made us feel so welcome. Thank you to everyone at Capital Dodge for making this experience a great one! More

Terrible Pressured into buying a vehicle just because they are desperate for a sale. We had to WAIT to be served while other salesmen sat there eating. We were Pressured into buying a vehicle just because they are desperate for a sale. We had to WAIT to be served while other salesmen sat there eating. We were left several times while being helped. Everyone was goofing off in the dealership. Not good service at all. Will never recommend it. More

4 pts of contact dodging acknowledgement of inconvenience Booked an appointment to have trailer wiring harness to be installed on July 15th at 7:30AM, was told the procedure would take 2 hrs and was offered s Booked an appointment to have trailer wiring harness to be installed on July 15th at 7:30AM, was told the procedure would take 2 hrs and was offered shuttle service, living in Carleton Place felt I could wait the two hrs. Arrived there a few minutes early and time actually took 3 hrs. Was given bill from Nick showing $10 more than the quote I had printed on-line the day before and he went and he had it adjusted. Tested hook up on a friend's trailer a few days later and lights not working. Good thing I did not need to use the trailer that weekend. Went on-line to Capital Dodge and chatted with person giving her full details of my frustrations( mileage, time, did someone not check wiring?. I could have taken for same installation at local Canadian Tire just 5 kms from home, but thought I`d take it to where we purchased the vehicle as that is where it would be done professionally.) She apologized and gave me 1.855 phone number and web link for service to contact dealership. In the mean time Brian had emailed my spouse and I as he saw we were shopping parts, did not here back from us, after I found out the wiring was not working I emailed him back (wecare@capitaldodge.ca) with copy of our frustrations from chat, to which we have yet to hear back. Spoke with someone on that number again explained frustrations, transferred me over to Wendy to book another appointment, asked Wendy how we go about making a formal complaint, she said to speak to Nick Hall our service advisor. Went in couple minutes early for appointment at 1:30 PM yesterday and was met by Ted Cameron, told Ted I was frustrated with having to come back. Service took about 40 minutes, Ted explained that what might have happened is that a connection was not crimped properly and everything ok now. No acknowledgement of inconvenience. From your website you have been providing excellent service for over 50 years to the Ottawa area. I have only been in the customer service business for over 30 years, but I believe I can offer some tips for you: 1. Empower your employees to offer resolution and take ownership at first point of contact. `I am sorry for your obvious inconvenience what can I can to make it better` . It just felt like everyone was passing the buck and no one cared. 2. Have service done a little ahead of time promised ( or on time) and wow your customer 3. Have quotes on-line match ones in store ( I printed my on-line one) 4. When you disconnect battery, have someone reset the clock ( this is an irritant that happened at both visits) 5. Change Brian`s email address. More

Great sales team I bought a new Ram 1500 from Capital Dodge and couldn't have been more impressed by their sales team. Brian Badelt is a great no-pressure salesman and I bought a new Ram 1500 from Capital Dodge and couldn't have been more impressed by their sales team. Brian Badelt is a great no-pressure salesman and I am extremely happy with my purchase. I had shopped other dealers in the Ottawa area and found that Capital Dodge was the most professional and had the best pricing and vehicle selection. I love this truck and look forward to keeping it for a long time and will definitely be recommending Capital Dodge to my friends and family. More

Great Service We are a repeat customer from a year ago. Our Sales rep. Jon Buckley was great, no pressure always willing to please. In addition Trevor Kelly, Fina We are a repeat customer from a year ago. Our Sales rep. Jon Buckley was great, no pressure always willing to please. In addition Trevor Kelly, Finance Manager, was also super nice and was a pleasure to deal with. Next car purchase will be for my daughter next year, look forward to going back to Capital Dodge! More

Nick in service is awesome. Honestly I have had quite a number of issues with my car and Nick (and the other guys in service) at Capital have been AMAZING! No matter how many tim Honestly I have had quite a number of issues with my car and Nick (and the other guys in service) at Capital have been AMAZING! No matter how many times I have been in Nick always greeted me with a smile and a lighthearted joke. He made me feel welcome instead of like a pain in the arse. He has always been pleasant, efficient, professional and all around awesome. Capital is incredibly lucky to have him as he is an asset. More

Jeep Cherokee Trailhawk Brian was fantastic - was very patient with me when I kept on having to reschedule my appointments. The sales was quick and easy, and Brian walked Brian was fantastic - was very patient with me when I kept on having to reschedule my appointments. The sales was quick and easy, and Brian walked me through the entire process. This was my first brand new car, and I have to say, it was a great experience. I would recommend Capital Dodge to anyone, especially Brian. Very knowledgeable and patient with me when I had 100 questions. It has been a few months, and I have to say it has been fantastic. Thank you again Capital and Brian! Liam Gibson More