Capital Chrysler Jeep Dodge Ram

Best experience I've had at a dealership The overall experience blew everyone else out of the water. I shopped around at several other dealerships (which will remain unnamed) and this was the The overall experience blew everyone else out of the water. I shopped around at several other dealerships (which will remain unnamed) and this was the best place to buy a vehicle by a very large margin. Everyone was super friendly and accommodating, as well as patient while explaining every detail of the deal to me (I'm a heavy equipment operator, I don't math so good lol) I got an awesome deal on a sport and I am one happy customer. A special shout out to my boys Zack and Kalvin in sales for excellent service and fighting for the right price, as well as a special thanks to Rob and Pankaj in finance for making the numbers make sense to me. More

Great Place to get a dodge! Natalia, was great to deal with! She asked me what I wanted and she did everything in her power to do it for me. I got a great deal on a brand new s Natalia, was great to deal with! She asked me what I wanted and she did everything in her power to do it for me. I got a great deal on a brand new sport! I would recommend dealing with Natalia, you will not be disappointed. More

understanding and caring Natalia was amazing. She was so caring and understanding of my situation and what brought me into their location in the first place. She was honest an Natalia was amazing. She was so caring and understanding of my situation and what brought me into their location in the first place. She was honest and truthful when it came to the type of vehicle I purchased. She did her very best to make me as happy as I could be when leaving the dealership with my brand new jeep cherokee. Thank you Natalia and staff! More

Excellent Service Stef took her time with my wife and I as we walked for over an hour on the lot looking for the vehicle that was right for us.She found the right SUV f Stef took her time with my wife and I as we walked for over an hour on the lot looking for the vehicle that was right for us.She found the right SUV for us at a good price. I would recommend her highly if somebody wanted to buy a vehicle there. Mike Himer and Kristen Lyons were also great to deal with. More

Competent and friendly Stef and Jen were able to find me exactly the jeep I wanted at a good price, without any hassle. Financing was fast, and everyone was friendly. Dog fr Stef and Jen were able to find me exactly the jeep I wanted at a good price, without any hassle. Financing was fast, and everyone was friendly. Dog friendly dealership too! More

Service and Sales Centre Suck! We had our first encounter with Capital Dodge when we wanted to buy a new truck. We told the sales guy what kind of truck we wanted and he told us th We had our first encounter with Capital Dodge when we wanted to buy a new truck. We told the sales guy what kind of truck we wanted and he told us that the truck we wanted didn't exist. Later that day we went to Londonderry Dodge and bought the truck that apparently didn't exist. I was told that dealerships run their sales and service departments separately so I thought I would give the service department a try. The first time I took the vehicle in for service I didn't have an issue. I recently took my Dodge in for a recalled part and servicing where I asked them to look at some bubbling around the top of the liner of my truck and the brake light. When I returned I was told that the liner had been repaired and covered under warranty. I got home to find that the liner was never touched. When I contacted Dodge to ask them about it they said there was confusion as to what I wanted done and that they fixed another area of the liner instead. When I dropped off the truck I physically walked the service guy over to the truck to show him exactly where the issue was and he also brought over another guy to inspect (this is because there was a question as to whether it would be covered under warranty or not)...So tell me where the confusion is....? Dodge requested numerous amounts of repairs to be done on the truck I did not get those repairs completed at the time but went and had a second opinion done elsewhere while the majority of the repairs recommended were actually needing to be done. Dodge recommended my brakes be done and I was told there was nothing wrong with my brakes. I was also told that my rear axle seals were leaking...funny how Dodge forgot to mention that and also a coincidence that these parts are covered under warranty. Dodge quoted me $1700 for all my repairs, I paid $700 elsewhere to have them completed. A couple of days after my visit to Dodge my signal light at the back went out so my husband called to ask for a price on replacing the bulb, the guy told him that he could not just replace the bulb but would have to replace the entire casing and that would cost him $400. At this point he questioned how come a few days prior they were able to replace the brake light without changing the entire casing and it had cost $8 for the bulb. The guy replied saying he wasn't sure how they did that. My husband hung up with Capital Dodge and told me about this. I then called Capital Dodge and told them that my signal light was burnt out would I have to replace the entire casing or could I just replace the bulb, I was told I would only need to replace the bulb. More

Great Service. No pressure. I had the fortunate experience of dealing with Mike Claussen in the purchase of my new Journey. Mike was very knowledgeable and provided great custom I had the fortunate experience of dealing with Mike Claussen in the purchase of my new Journey. Mike was very knowledgeable and provided great customer support during the process of purchasing and of becoming familiar with the new vehicle. Mike has continued to follow up to make sure that I was satisfied with my vehicle. I would recommend Mike to anyone seeking to purchase a new vehicle. More

great experience great vehicle ! truck had two very minor scratches when I picked it up and dealer insisted that I bring it back at my convenience to have it fixed properly in the bod truck had two very minor scratches when I picked it up and dealer insisted that I bring it back at my convenience to have it fixed properly in the body shop rather than touched up at the dealership. very friendly service! More

Happy new jeep owner I bought my first jeep in 1996 and it served me well. But 18 years later I needed a new vehicle and let me tell you it was not going to be a jeep agai I bought my first jeep in 1996 and it served me well. But 18 years later I needed a new vehicle and let me tell you it was not going to be a jeep again . It was suppose to be a different car ,a Honda CRV. Exploring all my options I made a mistake of coming to your showroom and meeting a super friendly Stephanie Clarkson.....and all the Honda nonsense was forgotten .Stef was awesome: patient, very knowledgeable , not pushy , and somehow she convinced me that I want a jeep again. I just picked up a gift which was part of the deal and Stef was there all smiley and remembering all about us .You just want to hug the girl and invite her to the BBQ. Thanks Stephanie you are my number one salesperson and I will recommend you to all my friends . Barbara N and Paul More

Efficient and Helpful Parm was very helpful with regard to tying up loose ends with my purchase of a new Jeep Patriot. Overall experience was really great, the people worki Parm was very helpful with regard to tying up loose ends with my purchase of a new Jeep Patriot. Overall experience was really great, the people working at the front desk are welcoming and friendly which I really appreciate. More