Camco Acura

Nov 1 Ordered a winter wheel package for my 2021 RDX Tech. OEM wheels, Michelin X-ice tires and TPMS. Scheduled service set for Nov17. Nov17 check in car for service. After waiting 1 1/2 hours at the Tech. OEM wheels, Michelin X-ice tires and TPMS. Scheduled service set for Nov17. Nov17 check in car for service. After waiting 1 1/2 hours at the dealership advised that they have run out of wheels and will have to reschedule installation to Nov 30. Service tech assures me my TPMS and tires will be kept for me and once the wheels come in they will mount them ahead of time so my next waiting time will be short. Nov 30th. Arrive at dealership only to be told that they have run out of Michelin tires. I remind them that they were supposed to hold on to my tires and TPMS. They reply that there is nothing in my file to that effect. A this point I ask to speak to the Service Manager and am told there is none. I talk to the dealership Assistant Manager who says he will look into it. I am rescheduled for the third time for Dec8. I talk to my salesman the next day asking if I should just pay for the wheels and TPMS and bring them home with me so I know that when the tires come in I will have a full set. He assures me that he will personally have my name placed on the wheels and sensors and everything thing will be okay for my third attempt. Dec 8. Call service desk an hour prior to my 3rd service to ensure everything in in. Told that all parts are in. Arrive at my scheduled time. After waiting 3 1/2 hours I am told my car is ready but TPMS sensors were not installed. They have run again out. They would install them when I come back for my summer wheel change in the spring. I am told that there is no charge to compensate for all the issues I have been having. Surprised I ask them are you sure. They respond by saying yes they are but if I don’t trust them I can pay for them. At this point I am so frustrated will the whole thing I say fine and leave. Two days later I get a call from my salesman asking for my credit card number to pay for the wheel set. I tell him what they told me but he says they have made a mistake. This is just too much. I tell him I will pay when the service is complete. He calls me back with a new service date of Dec 20. Dec 20 after a 2 1/2 hour wait my winter wheel package is finally installed. After 4 scheduled services to the dealership and close to 8 hours of waiting time the service is finally completed. Not even an offer of some compensation for the xxxx they put me thru. In 50 years of car ownership I have never seen anything like this. Acura is supposed to be the luxury division of Honda but their service is worst that any shop I have ever been to. I would gladly go to another dealership for service but since they are the only Dealer in Ottawa I am stuck. I deeply regret my purchase of an Acura product. More

Terrible service from the finance manager. Zero professionalism from him. Whining and pouting because I opted out of extended warranty. He's a joke and would not last 2 minutes at any other luxury professionalism from him. Whining and pouting because I opted out of extended warranty. He's a joke and would not last 2 minutes at any other luxury dealership. I guess these are the standards at Camco Acura More

Tommy Wong your the best! Big thank you for all your extraordinary service that giving me my lovely car. I will for sure come back for my next and next. If anyone wanna get an used car, don’t waste your extraordinary service that giving me my lovely car. I will for sure come back for my next and next. If anyone wanna get an used car, don’t waste your time, Tommy will be your trustworthy first choice! More

I leased an Acura TLX A Spec in March 2021. I visited Jakub Furman twice, emailed a lot, 2 test drives over 5 months. Highly recommended! Jakub Furman twice, emailed a lot, 2 test drives over 5 months. Highly recommended! More

The service was garbage and on covid protocols where followed I talked to there boss Chris Lavergne and he was very rude and dismissive very rude to his people as well followed I talked to there boss Chris Lavergne and he was very rude and dismissive very rude to his people as well More

Service team at Camco went above and beyond in fixing my tire issue. Being extra careful with my fragile health during the COVID-19 era. Thank you. tire issue. Being extra careful with my fragile health during the COVID-19 era. Thank you. More

Picked up a brand new 2020 RDX in July 2020. Nobody has since followed up with me to check on how the car is going and if I have any questions. It was simply a matter of here if your car now get lost attit since followed up with me to check on how the car is going and if I have any questions. It was simply a matter of here if your car now get lost attitude. I was not shown the features of the new car or explain warranty etc. Back in September, I had a little issue with the car. I e-mailed the salesman I dealt with and he did not responded. One would think in the middle of pandemic they would take service seriously but I certainly would not buy Accura again. More

This is my 3rd car bought from Camco since 2016. I find that the service was excellent until the Pandemic. The Sales Manager William Chu always gave us an excellent service. The transition from one car t that the service was excellent until the Pandemic. The Sales Manager William Chu always gave us an excellent service. The transition from one car to the other went really smooth on December 22nd. More

I recently bought an Acura TLX from Tomy Wong , he I recently bought an Acura TLX from Tomy Wong , he was very professional , ethical, and impeccable in his dealings . I do high recommend any fut I recently bought an Acura TLX from Tomy Wong , he was very professional , ethical, and impeccable in his dealings . I do high recommend any future buyers to deal with Tomy Wong. He is also a very straight shooter. More

Called to make an appointment to have my battery replaced under warranty. Was told they didn’t have any for my 2017 TLX and that I “shouldn’t hold my breath”. Bought 3 cars here, but no more. Something h under warranty. Was told they didn’t have any for my 2017 TLX and that I “shouldn’t hold my breath”. Bought 3 cars here, but no more. Something has happened to this place and it’s not good. More