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Camco Acura

Ottawa, ON

3.5
44 Reviews

1475 Carling Avenue

Ottawa, ON

K1Z 7L9

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44 Reviews of Camco Acura

May 26, 2024

Sales experience for my TLX was excellent, except for the "New Vehicle Bill of Sale" in which Options, additional to to the basic vehicle price were added without any discussion or description other than " More

by ottgood
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Bourdouleux(sales), Tommy Wong(Financial manager) As an SUV owner for the last 35 years. I came to Camco to considers RDX which David discussed with me in detail but after discussing my present usage TLX was #1. Great patience and help..
May 28, 2024 -

Camco Acura responded

Thank you for your feedback. We're glad you had a great sales experience, but we're sorry for any issues you faced with the bill of sale and added options. We apologize for the long waits and delays in our service department. We value your feedback and will work to improve our services. Thank you for choosing us. We appreciate your loyalty over the past 11 years!

May 22, 2024

Appointment on May 1st for tire change was long and delayed by a shortage of skilled technicians and the subsequent discovery of further service need for rear brakes . Very much appreciate Karim Miller More

by Februsberg
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karim Miller
May 23, 2024 -

Camco Acura responded

Hi Februsberg, thank you for sharing your experience with us. We're glad Karim was able to assist you and address the unexpected delay in your service appointment. We appreciate your understanding and hope to provide you with a smoother experience in the future. Thank you for choosing us.

May 17, 2024

I had a very pleasant experience from the moment I walked through the door for a test drive to driving away with my new Acura RDX one week later. More

by c.wirta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla Metcalfe
May 20, 2024 -

Camco Acura responded

Thank you for sharing your positive experience! We're thrilled to hear that you had a pleasant time from start to finish. Enjoy your new Acura RDX, and if you ever have any questions or need assistance in the future, please don't hesitate to reach out.

May 15, 2024

I had a service appointment for our RDX in early April. This was to remove snow tires, install summer tires and other services related to my Acura Precision package . The work was well done but I had a dis More

by Tony_Semaan3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall service advisor’s name.
May 24, 2024 -

Camco Acura responded

Thank you for sharing your feedback. We apologize for the inconvenience you experienced regarding your service appointment and follow-up communication. It’s disappointing to hear that our service did not meet your expectations, especially with the lack of response from our management team. We understand how frustrating this must be, and it is certainly not the standard of service we strive to provide. Please know that we are taking your concerns seriously and will be addressing this internally to ensure better communication in the future. If you would please reach out to our store's General Manager Vladimir by email at vladimir.maletta@camcoacura.com, we would greatly appreciate an opportunity to resolve this issue. Thank you, we hope to hear from you soon.

May 27, 2024 -

Tony_Semaan3 responded

Good evening , thank you for getting back to my response/complaint. I actually left a voice message with your general manager over the past weeks and he also didn't return my call !! I therefore don't see any point to send him a message. You would think that such a complaint would get their attention for a returned call .. not impressed !

May 01, 2024

After sale service is poor. Best to leave vehicle for the day. Waiting for service not reliable. Seasonal tire change with waiting appointment never works. This time 2+ hours. More

by Februsberg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not available.
May 03, 2024 -

Camco Acura responded

Thank you for the review. We are truly sorry we couldn't give you the great experience we strive to give every customer. Due to the tire change season, we have seen a longer wait time with service than usual. We are doing our best to shorten that time as much as possible. Thank you again.

April 25, 2024

Our buying process from beginning to end was excellent. Our sales rep Kayla was very attentive to our hopes and needs and did everything possible to work with us within her parameters to reach a deal that More

by Barry
Recommend Dealer
Yes
Employees Worked With
Kayla, Tony, Joseph
March 21, 2024

I bought a 2024 TLX. Great buying experience with the assistance of Moncif and the sales team. More

by Talal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moncif
Mar 25, 2024 -

Camco Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Moncif and our sales team provided you with great service during the purchase of your 2024 TLX. We appreciate your feedback and look forward to serving you again in the future.

March 17, 2024

I recently bought a pre-owned 2020 Acura MDX A-SPEC SUV with the assistance of Sales Consultant Jake Charlebois. This was the second pre-owned Acura vehicle that I purchased from Jake. Once again I was v More

by Blake Hambleton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Charlebois
Mar 18, 2024 -

Camco Acura responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Sales Consultant Jake provided excellent service during your recent purchase of a pre-owned 2020 Acura MDX A-SPEC SUV. We appreciate your recommendation and look forward to serving you again in the future.

February 02, 2024

We had a great experience with Jake, from the moment my husband and I walked into their branch, he was accommodating, asked what we need and showed us the perfect car for our need. He patiently answered, e More

by Jane Muncal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake
Feb 05, 2024 -

Camco Acura responded

Thank you for sharing your fantastic experience with us! We're thrilled to hear that Jake provided exceptional service and helped you find the perfect car. We're glad you're enjoying your Acura RDX, and we'll pass along your kudos to Jake and his team.

January 27, 2024

I went there for service of my RDX 2019. I have bought an extended warranty for the car, from Acura advantage Plus for the cost of 4,500$ +tx. Which i tough they should be familiar with. The More

by Yasminealbazol
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Alek burk
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