Cam Clark Ford Canmore

Broke down on Vacation On our way to Kelowna for summer vacation with wife and four kids in SUV. Check engine light and Automatic Transmission light came on. Chris, Judy a On our way to Kelowna for summer vacation with wife and four kids in SUV. Check engine light and Automatic Transmission light came on. Chris, Judy and the service tech went out of their way to accommodate us and get us back on the road. More

Improved Customer Service I have dealt with this dealership for over two years, however the ownership has recently changed. I just want to comment on how the customer service h I have dealt with this dealership for over two years, however the ownership has recently changed. I just want to comment on how the customer service has drastically improved with the new owner. Staff are friendly and very helpful. I was offered a ride home and back on both occasions. More

Camping Trip Saved We had just reached the camp ground south east of Canmore with the engine light on. I proceeded to call Cam Clark in Canmore, where I was helped in b We had just reached the camp ground south east of Canmore with the engine light on. I proceeded to call Cam Clark in Canmore, where I was helped in booking an appointment, no problems. When we got to the dealership, WOW, what service. They had everything lined up, ready to go. Before I even arrived, a rental vehicle was waiting for us (the shuttle ready to drop us off), happy/smiling people all around in the service department. I was kept aware of what was going on through e-mail and the vehicle was ready when promised. I would have no problem returning for service at this dealership. Nothing but praise for the service team. More

Staff are very helpful and accomodating. On my experience, I got my second brand new truck from this company. Staff help me find a very good deal and get what I dreamed of. Very friendly peop On my experience, I got my second brand new truck from this company. Staff help me find a very good deal and get what I dreamed of. Very friendly people and accomodating. I will definitely recommend this company to my friends and relatives. More

Exceptional Service for Ontario Vacationers On Thursday afternoon a loud intermittent squeal developed in the right front wheel of our Ford Pick-up. On vacation from Ontario, towing a trailer, y On Thursday afternoon a loud intermittent squeal developed in the right front wheel of our Ford Pick-up. On vacation from Ontario, towing a trailer, you can imagine the anxiety. Arriving at the Service Desk, Jack was soon out to assess the noise, the truck was hustled in for wheel removal, Charles shuttled my wife, daughter, and infant grandson back to their home near Canmore. Not much later Travis came and showed me the rock found between shield and rotor. Ashley managed all the paper work. In less than an hour I was on my way too. The courtesy shown to me and my family was exceptional. The immediate efficiency that my issue was dealt was absolutely impressive. The care and expertise of all will not be forgotten. This incident will be part of our good news vacation story for many years. Thank you Cam Clark Ford! More

Stellar Service On my way out of town I saw that my wind shield washer spouts? were not working effectively. I made a call and was invited to pop into the service de On my way out of town I saw that my wind shield washer spouts? were not working effectively. I made a call and was invited to pop into the service department on my way to Calgary. Parked outside with car running. I popped the hood. Kevin Bastarache was out in a flash to check it out. Scott Cairns. in parts offered to make a call to the courier and have one out by the time I got back from my clinic day in Calgary. Wow Great. On my way into town, later in the day, I dropped into Ford. Charles took care of it. Scott ordered two of what I needed and within the 1/2 hour I was on my way to enjoy the beautiful evening in Canmore. My appreciation with the ease and grace this was handled. The staff is so thoughtful and present to help in anyway. Thank you. Lots of respect and gratitude to Charles, Kevin and Scott, the team at Cam Clark Ford. More

Can Ford helped us when we needed it I would easily recommend Cam Ford. They were there for us when we needed them. We were traveling through, headed home to Washington State and had ma I would easily recommend Cam Ford. They were there for us when we needed them. We were traveling through, headed home to Washington State and had major car problems with our camper van. The staff were all very helpful--Judy, Ashley, Kevin and Travis. The dealership worked us into their schedule and tried hard to get us on the road as soon as possible. Travis explained things to us, and showed us many of the parts that needed replaced. Judy was especially helpful in getting a rent a car and very nice hotel room. Thanks for all. Bill and Debbie Pierce, Spokane, Washington. More

Amazing customer service I've been having a lot of troubles with my car over the past year. Despite how annoyed I am with my car, I always feel better after I leave because of I've been having a lot of troubles with my car over the past year. Despite how annoyed I am with my car, I always feel better after I leave because of the compassion and understanding of the girls from the service desk (judy and Ashley) and reception (Bella). When a customer comes in frustrated the way an employee carries themselves usually makes or breaks the experience and these ladies are a huge asset for this dealership. More

Broke Down in Alberta Our truck broke down at Lake Louise and had to be towed to Cam Clark Ford in Canmore.We are sure there were customers ahead of us but they managed to Our truck broke down at Lake Louise and had to be towed to Cam Clark Ford in Canmore.We are sure there were customers ahead of us but they managed to get us running again as soon as the parts arrived from Ontario.I would recommend this dealership to everyone ,we are also thinking of coming out here for our future regular service .thanks again for excellent customer service ...Ashley More

Un-scheduled service. We had our car repaired after a minor "shopping trolley bender" and it required the re-application of the Ford paint protection to retain the warranty We had our car repaired after a minor "shopping trolley bender" and it required the re-application of the Ford paint protection to retain the warranty. We had ordered roof rack bars for the Explorer and they were in, I dropped by the dealership to collect them and have them fitted, and after discussing the paint requirement with Alan and Kevin the whole organization went into high gear to fit us in immediately and do both jobs. Stephanie called the Paint Protection people and then agreed to do the work for us for free! Judy scheduled us with Richard for the paint and roof rack work, and I was given a ride home by Charles! The car was ready an hour and a half later, beautifully washed and clean, and then a reduced service charge for the installation of the roof rack! What a Team! More