CMP Chevrolet Cadillac Buick GMC
Calgary, AB
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441 Reviews of CMP Chevrolet Cadillac Buick GMC
purchased a used 2011 F150 from CMP on 36th on July 27th, purchased a used 2011 F150 from CMP on 36th on July 27th, 2013(Deal 294735). When I purchased the vehicle it had 51863km on the odometer. After abo purchased a used 2011 F150 from CMP on 36th on July 27th, 2013(Deal 294735). When I purchased the vehicle it had 51863km on the odometer. After about a month and a half , say late August I started to notice the pedal pulsating when stopping my truck. Strange , I thought a vehicle that has been certified under Optimum Warranty and with less than 5,000 km on it and the brakes are going already ? I also purchased an extended warranty which I was told was a "bumper to bumper" warranty should anything go wrong by the staff at CMP on 36th St. I was also told that I could service the truck at any "CMP" dealership including Shaw GMC on Blackfoot which is reasonably close to where I live. 1) After several attempts to get it in for service , finally I brought the truck in for service on September 26th, 2013(Job #T3850 , 54992km odometer) . Donna contacted me on the afternoon of the 26th and stated that I had two options ;1) change the oil and pick up the truck that afternoon and re-book the brake job, or 2) leave the vehicle overnight and have the brakes fixed and pick it up the next afternoon. I wanted the brakes fixed so I wanted to leave it overnight. She informed that the brake job would not be covered and I would have to pay for the service costs of roughly $110. This was helpful as I contacted CMP and Charles Appleby in Sales. "No he didn't have the authority to help me , but call Mel the used car sale manager". After calling Mel and Mel explaining that there was "no warranty" on brakes , I paid the $110. So where should I begin; The Optimum warranty that I was told came with the car was a "90 day or 5,000km " warranty was usless. The bumper to bumper warranty that I purchased in addition was also useless. 2) So I am suppose to rate the overall experience at CMP , my buying experience , it was not a good experience. Would I recommend this dealership to other friends and associates looking to buy a vehicle ; No. 3) I only have had two other experiences ; Advantage Ford and Shagganappi GM and I have to say the other experiences were "seamless" from point A-Z. There were always minor issues but they were resolved ...So why am I taking the time to write this ? Well, as a consumer I purchased three trucks from Advantage Ford and I would recommend Ford to my friends who are looking at buying a truck. I can't say that I would recommend CMP or CMP Shaw to people based on my experience so far. I'm not going out of my way to slug a GM dealership , I merely reflecting on the sales experience , it wouldn't matter if it were GM, Toyota , or Ford !!! More