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Byers Mazda - Service Center

Columbus, OH

4.7
168 Reviews

168 Reviews of Byers Mazda - Service Center

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May 09, 2024

Service was prompt and everything went relatively smoothly. KEN KING IS AWESOME. He deserves a raise. More

by Elliot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Byers Mazda responded

Thank you for your glowing review Elliot, we are thrilled to hear that your experience at Byers Mazda was smooth and efficient. We will definitely pass along your kind words to Ken King and we agree, he is awesome! Thank you for choosing us for your car servicing needs and we hope to see you again in the future.

May 07, 2024

Ken was very professional and service was very punctual. I appreciate the video and Ken explaining everything to me. More

by jtenym10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Byers Mazda responded

Thank you for choosing Byers, we are always thrilled to hear positive feedback about our team and services. Ken is definitely one of our top professionals and I will make sure to pass on your compliments to him. We understand the value of punctuality and strive to provide prompt and efficient service to our customers. Glad you appreciated the video and Ken's thorough explanation, customer satisfaction is our top priority. Thank you for taking the time to leave a review, we truly appreciate your business and look forward to serving you again in the future!

May 03, 2024

The service dept. was welcoming and efficient. Ken was helpful and knowledgeable as usual. Asked Ken to thank Jaylen for his portion of the service. More

by gillyjo44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bechtel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Byers Mazda responded

Thank you for your positive review, we are thrilled to hear that our service department exceeded your expectations. We will be sure to pass along your compliments to Ken and Jaylen. Thank you for choosing Byers Mazda and we look forward to serving you again in the future.

April 30, 2024

Mr. King went above and beyond to have my car finished in a timely manner! I appreciate the kindness and help! More

by jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Byers Mazda responded

Thank you for taking the time to share your experience at Byers Mazda, we are so glad to hear that Mr. King provided exceptional service during your visit. We pride ourselves on going above and beyond for our customers and it's wonderful to hear when that effort is appreciated. Your satisfaction is our top priority and we look forward to assisting you with any future vehicle needs. Thank you for choosing Byers Mazda!

April 28, 2024

Very quick and very thorough. Service department nice and informative people. I enjoy Ken’s welcome approach each time I visit the service department. More

by tbiggs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your recent service needs! We are so thrilled to hear that our team provided a quick and thorough experience for you, and that Ken's friendly approach made your visit even more enjoyable. We strive to provide the best service possible for our customers, so it's always wonderful to receive such positive feedback. Thank you again for your kind review, and we look forward to welcoming you back in the future!

April 14, 2024

Everything was fast , easy and on time. I like the video was sent to me showing all of my car problems. More

by ELI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory
Apr 19, 2024 -

Byers Mazda responded

Thank you for your glowing 5-star review, it means a lot to us at Byers Mazda! We love hearing that our customers have had a positive experience with us. Our goal is to make car maintenance and repairs as fast, easy, and convenient as possible, so we're thrilled to hear that we were able to deliver on that promise for you. We're also glad you appreciated our video feature. We know it can be stressful having car problems and not being able to physically see what's going on, so we wanted to provide a transparent and informative solution for our customers. Thank you for noticing and mentioning it in your review! If there's anything else we can do to assist you or make your future experiences even better, please don't hesitate to let us know. We truly value your business and look forward to seeing you again at Byers Mazda. Thanks again for choosing us!

April 14, 2024

Awesome service & personnel. When scheduling service I always ask for Ken King. Ken has been looking after my car for 10+ years -- he and the technicians do a great job. I depend More

by G-E-THOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for all your service needs! We are pleased to hear that Ken and our technicians have been providing you with excellent service for the past 10+ years. Our team takes pride in providing top-notch service to our customers and it is wonderful to know that we have gained your trust over the years. We look forward to continuing to serve you and take care of all your car maintenance needs. Thank you again for trusting Byers Mazda!

April 04, 2024

Friendly, reliable ,and professional. I am always treated like I matter. Great organization to work with More

by johnjpetrozzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Byers Mazda responded

Hi there, thank you for taking the time to share your experience at Byers Mazda! We're thrilled to hear that our team provided excellent service and made you feel valued. We strive to create a friendly and professional environment for all of our customers, so it's great to hear that we succeeded in doing so with you. We appreciate your business and hope to see you again soon!

March 26, 2024

Mike was very helpful by answering questions, arranging test drives, and pointing out different features of various models. He listened to what I wanted and didn't try to upsell. He is an asset to your com More

by mamurphy06
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 26, 2024 -

Byers Mazda responded

We are so grateful for your kind words and glowing review! We are delighted to hear that you had such a wonderful experience with our Sales Representative, Mike. As a team, we strive to make sure that all of our customers' needs and preferences are met and we're glad that you found the service to be top-notch. Thank you for appreciating the efforts of our team in providing you with helpful information, arranging test drives, and respecting your requests. We value your patronage and are extremely pleased to know that Mike was able to assist in finding the perfect match for you while also being attentive and considerate. Your compliments have definitely been shared with Mike, as well as the rest of our staff. Mike has been shining through his work ethics since he joined us and he will be thrilled to learn about your feedback. It reassures us that we are moving in the right direction. We look forward to seeing you again for your future automotive needs. Until then take care!

March 23, 2024

I called to make a reservation for my car and during the inspection, they discovered I needed a part. So they completed everything else and then scheduled me a few days later with a great substitute vehicle More

by Descartes
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Mar 25, 2024 -

Byers Mazda responded

Thank you for taking the time to share your experience with us, we are happy to hear that you had such a great visit to our dealership. We understand how important your time is and we are always striving to provide efficient and exceptional service. We are pleased that Ken was able to keep you updated throughout the repair process and ensure everything was working correctly after the repairs were completed. We pride ourselves on providing the best experience possible for our customers and we are glad that this proved to be true for you. Thank you for choosing Byers Mazda for your car needs, we look forward to seeing you again in the future. Drive safely!

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