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Byers Mazda - Service Center

Columbus, OH

4.7
164 Reviews
Call Service Center (614) 714-5684

164 Reviews of Byers Mazda - Service Center

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April 28, 2024

Very quick and very thorough. Service department nice and informative people. I enjoy Ken’s welcome approach each time I visit the service department. More

by tbiggs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 14, 2024

Everything was fast , easy and on time. I like the video was sent to me showing all of my car problems. More

by ELI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory
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Apr 19, 2024 -

Byers Mazda responded

Thank you for your glowing 5-star review, it means a lot to us at Byers Mazda! We love hearing that our customers have had a positive experience with us. Our goal is to make car maintenance and repairs as fast, easy, and convenient as possible, so we're thrilled to hear that we were able to deliver on that promise for you. We're also glad you appreciated our video feature. We know it can be stressful having car problems and not being able to physically see what's going on, so we wanted to provide a transparent and informative solution for our customers. Thank you for noticing and mentioning it in your review! If there's anything else we can do to assist you or make your future experiences even better, please don't hesitate to let us know. We truly value your business and look forward to seeing you again at Byers Mazda. Thanks again for choosing us!

Helpful
April 14, 2024

Awesome service & personnel. When scheduling service I always ask for Ken King. Ken has been looking after my car for 10+ years -- he and the technicians do a great job. I depend More

by G-E-THOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 04, 2024

Friendly, reliable ,and professional. I am always treated like I matter. Great organization to work with More

by johnjpetrozzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Byers Mazda responded

Hi there, thank you for taking the time to share your experience at Byers Mazda! We're thrilled to hear that our team provided excellent service and made you feel valued. We strive to create a friendly and professional environment for all of our customers, so it's great to hear that we succeeded in doing so with you. We appreciate your business and hope to see you again soon!

Helpful
March 26, 2024

Mike was very helpful by answering questions, arranging test drives, and pointing out different features of various models. He listened to what I wanted and didn't try to upsell. He is an asset to your com More

by mamurphy06
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 26, 2024 -

Byers Mazda responded

We are so grateful for your kind words and glowing review! We are delighted to hear that you had such a wonderful experience with our Sales Representative, Mike. As a team, we strive to make sure that all of our customers' needs and preferences are met and we're glad that you found the service to be top-notch. Thank you for appreciating the efforts of our team in providing you with helpful information, arranging test drives, and respecting your requests. We value your patronage and are extremely pleased to know that Mike was able to assist in finding the perfect match for you while also being attentive and considerate. Your compliments have definitely been shared with Mike, as well as the rest of our staff. Mike has been shining through his work ethics since he joined us and he will be thrilled to learn about your feedback. It reassures us that we are moving in the right direction. We look forward to seeing you again for your future automotive needs. Until then take care!

Helpful
March 23, 2024

I called to make a reservation for my car and during the inspection, they discovered I needed a part. So they completed everything else and then scheduled me a few days later with a great substitute vehicle More

by Descartes
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Mar 25, 2024 -

Byers Mazda responded

Thank you for taking the time to share your experience with us, we are happy to hear that you had such a great visit to our dealership. We understand how important your time is and we are always striving to provide efficient and exceptional service. We are pleased that Ken was able to keep you updated throughout the repair process and ensure everything was working correctly after the repairs were completed. We pride ourselves on providing the best experience possible for our customers and we are glad that this proved to be true for you. Thank you for choosing Byers Mazda for your car needs, we look forward to seeing you again in the future. Drive safely!

Helpful
March 11, 2024

Easy to work it's with* Quick and accommodating. Professional as usual and informing Thank you More

by Matt Mauldin
Recommend Dealer
Yes
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Mar 13, 2024 -

Byers Mazda responded

Thank you for taking the time to leave a review, we are pleased to hear that your experience at Byers Mazda was an easy and quick one. Our staff always strives to be accommodating and professional, so it's great to know that we were able to meet those expectations. Thank you for choosing Byers Mazda and we look forward to serving you again in the future!

Helpful
March 11, 2024

They were ready to accept my car service at the appointment time. Service was completed as promised. Very satisfied. More

by hjorlik
Recommend Dealer
Yes
Employees Worked With
No idea ?????
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Mar 17, 2024 -

Byers Mazda responded

We're thrilled to hear we met your expectations at your recent service appointment at Byers Mazda! It's always our goal to provide efficient and reliable service for our customers and it sounds like we delivered just that. Thank you for taking the time to share your experience with us, and we look forward to seeing you again for any future maintenance needs.

Helpful
March 09, 2024

Ken King always does a great job for me and for my Mazda. Much appreciated. More

by SBERGEMANN
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Mar 11, 2024 -

Byers Mazda responded

Thank you for your kind words about Ken King and Byers Mazda. We are so glad he provided excellent service for you and your Mazda. We appreciate your continued loyalty and thank you for taking the time to leave a positive review. We look forward to providing you with the same great experience in the future!

Helpful
March 08, 2024

I always have a great experience at Byers Mazda with any service that I’ve had with them! More

by Sjstotridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Pezzutti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Byers Mazda responded

We are delighted to hear that your experiences at Byers Mazda have always been great! Our team strives to provide top-notch service in every area of our business and we are thrilled that we have accomplished this for you. Thank you for being a loyal customer and choosing Byers Mazda for your automotive needs. We look forward to continuing to assist you in the future!

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