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Byers Mazda - Service Center

Columbus, OH

4.7
172 Reviews

172 Reviews of Byers Mazda - Service Center

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May 21, 2024

Everything was done as expected and promised I was very please with the overall experience More

by sbsollitto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Byers Mazda responded

Thank you for choosing Byers! We are thrilled to hear that your experience with us met your expectations. It is always our goal to provide excellent service and to fulfill any promises we make to our customers. Your satisfaction means a lot to us and we appreciate you taking the time to leave such a positive review. Thank you again for trusting us with your needs and we look forward to serving you in the future.

May 21, 2024

Drop was still done using pen and paper. Technician did a great job explaining the recommended repairs. Will continue to drop car off. Car service would be nice. More

by LISAYOUNG1163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Pezzutti
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Bechtel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Byers Mazda responded

Thank you so much for choosing Byers and taking the time to leave a review, we truly appreciate it! I'm thrilled to hear that our technician did a great job explaining the recommended repairs, as we strive to provide exceptional service for all of our customers. We understand the importance of convenience, and your feedback has been noted. We are always looking for ways to improve our services and offerings, and will take your suggestion into consideration. Thank you again for trusting us with your car care needs, we look forward to seeing you again soon!

May 19, 2024

Timely response on status. Kept me informed of progress of the car as it was completed More

by BRIAN.REDENSHEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie
May 23, 2024 -

Byers Mazda responded

Thank you for choosing Byers for your car service needs and for taking the time to leave us a review! We're so happy to hear that you appreciated our timely updates and communication throughout the process. Our team takes great pride in providing efficient and excellent service to all of our customers, and we're glad it made a positive difference in your experience. Thank you for your business and we look forward to helping you with any future car maintenance needs!

May 16, 2024

Good service and always very polite employees. Will always be happy to come back here for any needs I have. More

by sigarsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Byers Mazda responded

Thank you for taking the time to review your experience with Byers, we greatly appreciate it. We are thrilled to hear that you had a positive experience and were satisfied with our services. Our employees always strive to provide excellent service while maintaining a polite and friendly demeanor, so it's wonderful to know that this is appreciated by our customers. We look forward to welcoming you back for any future needs you may have. Thank you again for choosing Byers!

May 09, 2024

Service was prompt and everything went relatively smoothly. KEN KING IS AWESOME. He deserves a raise. More

by Elliot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Byers Mazda responded

Thank you for your glowing review Elliot, we are thrilled to hear that your experience at Byers Mazda was smooth and efficient. We will definitely pass along your kind words to Ken King and we agree, he is awesome! Thank you for choosing us for your car servicing needs and we hope to see you again in the future.

May 07, 2024

Ken was very professional and service was very punctual. I appreciate the video and Ken explaining everything to me. More

by jtenym10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Byers Mazda responded

Thank you for choosing Byers, we are always thrilled to hear positive feedback about our team and services. Ken is definitely one of our top professionals and I will make sure to pass on your compliments to him. We understand the value of punctuality and strive to provide prompt and efficient service to our customers. Glad you appreciated the video and Ken's thorough explanation, customer satisfaction is our top priority. Thank you for taking the time to leave a review, we truly appreciate your business and look forward to serving you again in the future!

May 03, 2024

The service dept. was welcoming and efficient. Ken was helpful and knowledgeable as usual. Asked Ken to thank Jaylen for his portion of the service. More

by gillyjo44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bechtel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Byers Mazda responded

Thank you for your positive review, we are thrilled to hear that our service department exceeded your expectations. We will be sure to pass along your compliments to Ken and Jaylen. Thank you for choosing Byers Mazda and we look forward to serving you again in the future.

April 30, 2024

Mr. King went above and beyond to have my car finished in a timely manner! I appreciate the kindness and help! More

by jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Byers Mazda responded

Thank you for taking the time to share your experience at Byers Mazda, we are so glad to hear that Mr. King provided exceptional service during your visit. We pride ourselves on going above and beyond for our customers and it's wonderful to hear when that effort is appreciated. Your satisfaction is our top priority and we look forward to assisting you with any future vehicle needs. Thank you for choosing Byers Mazda!

April 28, 2024

Very quick and very thorough. Service department nice and informative people. I enjoy Ken’s welcome approach each time I visit the service department. More

by tbiggs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your recent service needs! We are so thrilled to hear that our team provided a quick and thorough experience for you, and that Ken's friendly approach made your visit even more enjoyable. We strive to provide the best service possible for our customers, so it's always wonderful to receive such positive feedback. Thank you again for your kind review, and we look forward to welcoming you back in the future!

April 14, 2024

Everything was fast , easy and on time. I like the video was sent to me showing all of my car problems. More

by ELI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory
Apr 19, 2024 -

Byers Mazda responded

Thank you for your glowing 5-star review, it means a lot to us at Byers Mazda! We love hearing that our customers have had a positive experience with us. Our goal is to make car maintenance and repairs as fast, easy, and convenient as possible, so we're thrilled to hear that we were able to deliver on that promise for you. We're also glad you appreciated our video feature. We know it can be stressful having car problems and not being able to physically see what's going on, so we wanted to provide a transparent and informative solution for our customers. Thank you for noticing and mentioning it in your review! If there's anything else we can do to assist you or make your future experiences even better, please don't hesitate to let us know. We truly value your business and look forward to seeing you again at Byers Mazda. Thanks again for choosing us!

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