Budds' Subaru

Continued Highly Outstanding Customer Focus and Care The number one most important consideration when buying a car is how good is the service going to be after I buy a great car and receive outstanding c The number one most important consideration when buying a car is how good is the service going to be after I buy a great car and receive outstanding customer care from a professional sales team? I have been receiving "over the top" service at Budds' Subaru since approximately 2012. Budds' entire dealership and its service department demonstrate a culture of highly effective "family care". This is why I own two Subarus today and will buy Subaru indefinitely. Robbie's (Service Manager)entire staff from the front service desk, to his expert technicians (most, if not all, are Grand Master certified), and the cleanup department excel at what they do and are never too busy take time to talk to you, when you are in the dealership. Robbie's service department's integrity, expertise and care exceed any service that I have ever received from any car dealership, ever. I really am treated and care for like family. No remotely reasonable request is ever denied. My service representative Aaron makes my visits to Budds' an enjoyable event. I couldn't be in better/more capable hands. He is doing a fine job of mentoring Meegan and she in relatively short time at Budds' is embracing the family friendly culture. In a closing note, I always leave Budd's feeling that my vehicles have received the best service possible and that I always receive a lot of value for my money spent. More

Very quick service and tire exchange always experience a quality experience. This visit provided the same. Like being informed of the time wait, personal review of service. the excelle always experience a quality experience. This visit provided the same. Like being informed of the time wait, personal review of service. the excellent coffee appreciated More

Oil change subaru brz Came in for an oil change for my Brz. Took roughly 45 minutes for the oil change and safety. Had a good time chatting with one of the parts team membe Came in for an oil change for my Brz. Took roughly 45 minutes for the oil change and safety. Had a good time chatting with one of the parts team members, helped pass the time by quicker. More

Winter tire- Summer tire switch All went well, and it was quick enough. My only issue is with the cost, including storage. Certainly higher priced than tire services, like Jensen. I All went well, and it was quick enough. My only issue is with the cost, including storage. Certainly higher priced than tire services, like Jensen. I have used Subaru up until now because I was able to time my tire switch with a service. This time it was just a tire switch and it seemed expensive. More

Winter wheel change over. I like taking cars to their respective brand dealers for service, thinking that the car will get the best care being worked on by technicians that are I like taking cars to their respective brand dealers for service, thinking that the car will get the best care being worked on by technicians that are familiar with the vehicle brand, etc. I may re-think this strategy for tire changeovers...I took my wife's Accord Crosstour to Honda on the weekend for the exact same service. They charged me 37+tax. At Subaru, this was 57+tax. Counting spring and fall, for a few years, and the difference really adds up. (Yes, Honda washed the car as well. And the Crosstour wheels are heavier to work with -- I lift them into the car; it's noticeable.) This appointment was easy, and everything went well, but I'm not sure I see the value for the higher pricing. I didn't mention anything to the service advisor, because I didn't realize there was such a price difference until I got home and compared invoices. More

Great Experience Richard was a pleasure to deal with. It was a bit of a wrench to turn in my Outback as I'd loved it so much but he took our situation to heart and mad Richard was a pleasure to deal with. It was a bit of a wrench to turn in my Outback as I'd loved it so much but he took our situation to heart and made it a smooth transition to our new Forester. All details were handled efficiently, professionally and cordially. Many thanks! More

First 10k check at Budd's Sub Took my new OutBack 3.6 in for its first service appointment. Great staff - friendly, professional and helpful. In and out on time. Kind of a nice tou Took my new OutBack 3.6 in for its first service appointment. Great staff - friendly, professional and helpful. In and out on time. Kind of a nice touch that the car was washed too. A nicer touch would be doing the inside. :) Special thanks to Neil for the ride to Tim Horton's for the wait. Thanks Aaron and the guy who washed the car. More

Excellent Erick Chacon was a pleasure to deal with. He took a true interest in serving me. He was professional in his approach and went out of his way to help Erick Chacon was a pleasure to deal with. He took a true interest in serving me. He was professional in his approach and went out of his way to help me. More

Had a great time prchasing an Outback The experience was great start to finish. We enjoyed dealing with Will. He made the process easy. Other staff we met were also friendly. Well done. The experience was great start to finish. We enjoyed dealing with Will. He made the process easy. Other staff we met were also friendly. Well done. More

Lease of a New 2017 Subaru Outback Budd's is a very professional, customer service oriented, friendly and knowledgeable Subaru dealership. I live in Cambridge and I have had several t Budd's is a very professional, customer service oriented, friendly and knowledgeable Subaru dealership. I live in Cambridge and I have had several terrible experiences with Gemini. I had decided not to continue with Subaru because of Gemini after a terrible experience with my 2010 Subaru. But my relationship with Subaru was salvaged by Stratford Subaru (very good dealership).. However, Stratford is in the opposite direction to where I normally travel. If it weren't for Budd's and their excellent and honest customer service.... I would not have continued with Subaru for my next vehicle. However, I now have a new 2017 Subaru Outback. Can you not have someone else takeover the Gemini dealership?? More