It's hard to put into words about the vibes that I got from the Sales Manger Rob.
Extremely upfront and honest and very FAIR. DID NOT HAVE ANY HIDDEN AGENDA.
I went to a few other dealers and they started bashing my trade value before they
even looked at it. Another Kia dealer simply asked me the year, Kms, and money left owing - and informed me of how much i would loose and didn't even want to show me the BMW on their lot that I drove half way across the city to look at. At Kia West Rob actually made calls to other dealers and passed on his highest price which was 5 thousand higher than the other dealer I just left. (This wasn't just a show or routine...he was actually working on my behalf so that I would be able to get into the car I was looking at - an 08' BMW). It's very very rare to find someone who is not just trying to come across as genuine, but to find someone who is actually genuine.
If you never read another review, this will be all you need. Let me totally assure you that the tandem team of Rob the sales manger, and Sheldon the sales representative, is the best kept secret in this industry. Your experience there will make you wish you have known about them years ago.
Most people feel their dealership experience was good if all is straight forward sale process. Mine was not so straight forward. I was buying an 08 used and trading in a 2011 Regal and was upside down on my trade.
I've been in sales for 20 years. I recognize, true character is always revealed in adversity and not just when things are smooth.
You should look to these guys next time you are buying any new or used vehicle.
If they don't have it, they can get it. It'll be worth waiting for. For your benefit and we always like it when we give are hard earned money to the right people.

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While the dealership personnel were incredibly helpful and friendly, the ultimate price paid for my car was a bit of a shock. Not just the normal fees for inspection and shipping but an unexpected and mandatory charge for a road side assistance package that I did not want or need. What should have been a great day was made less so by this unexpected charge. No one should have to buy a service they don't want. Maybe time to rethink the process....

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Stephen was friendly, helpful and answered all my questions informatively.
He gave me clear instructions on the features of my Rio. He didn't apply heavy
sales techniques, which was one of my reasons for my apprehensions about buying
a car. He made my experience in buying a car very pleasant. I am enjoying my
new car very much.

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We worked with Stephen in comparison shopping for a new Kia. Great service, friendly and effusive. He works hard for you, and tries to get the best he can for you. Definitely recommend.

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A very nice guy. It's a pleasure doing business with him. He tries to find out, what are your needs, and then he present you some options. I would recommend him to all my friends. After all it was a great experience buying a car from this guy.

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All the people were very friendly and informative. They take great care to know the people they are dealing with and make sure that they are comfortable both physically (offering coffee, etc.) and mentally (taking care to explain and elaborate on things). The price I received for my car was a lot more than I was expecting. My monthly payments were a lot higher than what was advertised, even after taking taxes into account, which was due to the higher purchase price of the vehicle compared to the price they showed me from their website.

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Mr. Stephen Gallagher was an amazing sales dealer. He made my wife and I feel very comfortable and informed. Instead of pushing us at a particular vehicle, Stephen stared by asking us what we would be using the new vehicle for. He then informed us of our options in that class of usage. Once we gave him our budget he was very respectful and kept us within our budget and didn't try to sell us outside that window or oversell us. He gave us time to think and didn't pressure us in any way. I've purchased several new vehicles and I have to say with sincere honesty that it was the most pleasant experience I've had in a dealership. I would recommend Stephen to my closest friends and family without feeling at all anxious or worried.
He ensured that we were aware and informed during the whole process from start to finish and did so with a patient and friendly demeanor. He demands a quality product of himself and ensures that quality (both experience and vehicle) is met to the highest standard for the client. One of the things that impressed me most was his upfront honesty. If he didn't know the answer to any of our questions he said so and worked to get us the correct answer in a timely fashion; even if he didn't think we would like the answer.

Respectfully,
Jarrett Cormier

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I am a first time car owner and I was very apprehensive when I walked into the dealership. I spoke with a salesman and he was very helpful, and matched me a vehicle an attractive and affordable vehicle. I cannot remember the salesman's name but I do remember the finance gentleman. I sat down with James to go over the financials and I was comfortable the entire time. At no point did I feel taken advantage of or mistreated. James was honest with me, and offered me products and warranty options that I was comfortable with, but more importantly were in my best interests as a new vehicle owner. The entire experience was was easy and comfortable, and I will definitely go back to Birchwood Kia for my next purchase. Thanks again James.

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Stephen Gallagher is THE sales guy you want to deal with. He'll research and compare anything you want and he'll show you the numbers and facts as to why Kia is the best. He definitely knows his stuff. If you question him, he has the answer. No BS and not a PUSHY salesman. He's a great person to buy your car from because you know you are doing so in confidence.

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