Big West Ford

I had purched a used 2018 f150. At first the team seamed great. Patrick and Joe where my sales team. After one week of having the truck. I had a random missfire in the truck. I At first the team seamed great. Patrick and Joe where my sales team. After one week of having the truck. I had a random missfire in the truck. I was quite unhappy with this, brought it back to the dealership, spoke with my sales team and was told from the service department it shouldn't happen again.. Another week gose by and the random miss fire happened again... not happy At this point I'm very unhappy. Expressed my concerns with kristain the service manger. He expressed how sorry they where and that they will do everything they can to address the issue. My truck was then picked up from my home with a full tank of gas that I just filled. After some time they finaly found the issue. The truck was sold to me with Bad high output fuel injectors. After this was fixed the truck was brought back to my home. The next day i went out to my truck to see how it was running and come to find out that they used over a half tanks of gas to do there road testing and did not bother to fill it back up and that my windshield had a big Crack in it. Witch it 100% did not have a crack or rock chip at all when they picked up my truck. Once again I called the service manger Kristiana and explained to them that there was not a Crack in the windshield when they picked it up and they need to replace my windshield. This is before driving it and after testing the truck out, i was getting a very odd vibration in the cab of the truck and the steering wheel, at this point. I was extremely unhappy. Again expressed my concerns and was assure that the windshield would be replaced and they would look into the vibration issue. Once again they had my truck for almost another week before finding the issue. This time it was a bad drive shaft... I was told they will do everything they can to make this right to me. They filled the gas tanks and sent me a receipt before doing all there test driving to make sure they fixed the issue THAT WAS MISSED IN THE FIRST PLACE and used over 450kms of gas to ensure the issue was fixed and did not replace it.... After them fixing this. I was told my truck was ready to be picked up. I now have to go to the dealership and pick up my truck as they would not drop it off back to my house and come to find out again they did not fill the gas back up, after there techs did there road testing. Witch they used over 600kms of gas at this point.... I asked to speak with Kristian the service manger. He came up to me with a very poor attitude and said. Mike we fixed your truck and replaced your windshield witch he believes they did not do. then tells me WITH A VERY DISRESPECTFUL ATTITUDE. We are not filling your truck up with gas at all. Ok. I said thats hows this is going to go ? He replied, yes I left the dealership again not happy at all I do not understand how big west ford thinks it's ok to do all this road testing on the customer dime when they messed up and it's ok not to refill the gas they used to fix there mistake of misdiagnosis's on my truck. not once, but twice As a customer that spends over 40 000$ on a 2018 f150 lariat. I expect better service then this from big west Ford. 100% do not buy anything new or used from this dealership. More

Above and beyond. They bent over backwards to help me out. Easily the most painless vehicle purchase I have ever had They bent over backwards to help me out. Easily the most painless vehicle purchase I have ever had More

It was a real pleasure to deal with Patrick. He took good care of us, answered our questions, and listened to our concerns. Thanks Patrick. I will definitely recommend Big West Ford to family an He took good care of us, answered our questions, and listened to our concerns. Thanks Patrick. I will definitely recommend Big West Ford to family and friends. More

Dealing with Big West Ford was so easy compared to other dealerships I've been too. Very friendly and informative staff dealerships I've been too. Very friendly and informative staff More

Great people to work with, Patrick and Joe were helpful in finding the truck of my choice with desired options. in finding the truck of my choice with desired options. More

Patrick and dealership made buying a new vehicle an enjoyable experience. We enjoyed the no pressure experience and honesty . Highly recommend this dealership. enjoyable experience. We enjoyed the no pressure experience and honesty . Highly recommend this dealership. More

I will say how extremely impressed I am with the level of courtesy I was shown while at the dealership, any question or interests I showed where met with kindness and information. Patrick made this entire e courtesy I was shown while at the dealership, any question or interests I showed where met with kindness and information. Patrick made this entire event one worth remembering for a long time. He went above and beyond to make sure everything was set up and ready to go so I didn't have to worry about a thing. I'll be recommending everyone I know to head down and ask for Patrick!!! More

My husband and I were very welcomed as soon as we walked in. Always someone to help you in any way and helped with any questions we had. in. Always someone to help you in any way and helped with any questions we had. More

My wife and I just bought an Expedition. The overall buying experience was exceptional. Our salesman was Patrick and he was very helpful and knowledgeable and was not pushy which was a big The overall buying experience was exceptional. Our salesman was Patrick and he was very helpful and knowledgeable and was not pushy which was a big deal for us. Eddy in finance was great to work with. He was willing to shop around and get us the best rate possible and make the purchase work for us. Great guys! More

So after searching for 2 1/2 months Coast to coast for a f450 platinum or Limited I found Pat at Big west ford Edmonton He was professional, Punctual within 7 days i was 4 provinces over and rolling f450 platinum or Limited I found Pat at Big west ford Edmonton He was professional, Punctual within 7 days i was 4 provinces over and rolling back to ontario I will definitely be using Pat at Big West Ford for future Dealings More