Berger Chevrolet, Inc - Service Center

I was less than impressed the quick lube customer service. They lost the ability to process debit cards and I waited for about 20 minutes before leaving to go get cash and bring it back. The next d service. They lost the ability to process debit cards and I waited for about 20 minutes before leaving to go get cash and bring it back. The next day I had 4 pending charges for the oil change I just paid cash for. These 4 charges made me over draw on my account. The extra charges were reversed but no extra payment or coms were given for the extra fees that the bank gave me. More

I brought my car through the quick lube to get an oil change and tire rotation. I paid $140 for this service. I was never walked through the muli-point inspection. Two days after I leave their shop, all change and tire rotation. I paid $140 for this service. I was never walked through the muli-point inspection. Two days after I leave their shop, all of my tires and breaks started squeaking. I called to have them look at it and they said we need all new break pads and then some. Our inner break pads are gone, down to dust. The service manager couldn’t even confirm my vehicle was safe to leave, yet they let us drive home anyway. We’re looking at over $700 for this fix now. Just to spread the word, a $140 oil change doesn’t mean they will inspect your vehicle. When they mess up your car, they will find a way to pass the blame to someone else. They even went as far as to blame the issue on the environment for the state we live in for the rapid decline of my break pads (which according to their records happened in less than 4 months and under 600 miles). Break pads are supposed to last 40-60 thousand miles. This car is a 2018. It was purchased a little less than a year ago with only 66 thousand miles. It’s not adding up to me. Anyway. We’re very unhappy with this situation and we’re not sure we will be getting our car serviced here again. We feel neglected and taken advantage of. More

I could give zero stars on this review I would. Brought my 18 Trax to Berger service because they could get me in the same day my car broke down. Biggest mistake ever! They diagnosed it with a blown turbo my 18 Trax to Berger service because they could get me in the same day my car broke down. Biggest mistake ever! They diagnosed it with a blown turbo even though there was a lifter knock also. They replaced the turbo then stated the whole engine was bad and they didn’t realize it until after the turbo was on. TOWED my vehicle to another shop for a second opinion and they stated it’s well documented that when the turbo goes on the 1.4L engines, it causes internal damage to the engine and my whole engine would need to be replaced. Contacted Berger about getting a refund and returning the turbo and they advised since the vehicle left the parking lot they could not accept the return. In speaking to Jeff the manager, he told me they couldn’t return it due to it already being installed. Regardless, they told me conflicting stories about their return policy and they didn’t research the issues with my vehicle before just changing the turbo. Common sense says if a vehicle has a knock, there’s something more going on. I will never buy another Chevy again (and I was an avid GM girl) and I will never take a vehicle to Berger. More