Bank Street Hyundai
Ottawa, ON
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1,566 Reviews of Bank Street Hyundai
Hyundai 2010 Veracruz We were looking for a 7 seat car and the decision was between the Veracruz and the Dodge Journey. We looked around on the internet and some of the que We were looking for a 7 seat car and the decision was between the Veracruz and the Dodge Journey. We looked around on the internet and some of the questions we sent out to other dealers were not answered quickly enough for our liking so we checked out Bank Street and took the car for a drive. We're happy we went with the Veracruz (aka Santa Fe XL). The Journey seems so much smaller next to the Veracruz and meets our needs well and we are happy. We found Ibrahim (our main contact) to be very pleasant to deal with, kind and helpful, even when we contacted him to assure ourselves of some extra questions. He was quick to respond, which was appreciated. Ernetso was very helpful in explaining the different options regarding assistance plans and financing options. He took us in before everything had been finalized which wasn't the normal procedure but it was helpful as we wanted to be in and out quickly. We heard him out and felt he had a nice manner about him. A secondary mention must go to Sam. As an experienced salesman, he gave us some extra helpful advice which made the experience nicer overall. We found all the staff that we had any interactions with to be nice to deal with. One thing we wished could have been given a bit more attention was the final clean up of the car. The interior windows and detailing had a smeary look due to the vinyl shine chemical applied. We would have appreciated a newer rag (and separate rags) being used. It seems that maybe that was missed. Otherwise, the car was given to us in the condition we expected and it was clean. The little extra detail mentioned would have resulted in a 5 star rating for us. We didn't notice on the car at the time of test drive and final mini-test that the car has a disagreeable slight pull-back on downshift at around 60-80 km per hour. Seems it's just something to get used to. Overall a very pleasant experience. Special thanks to Ibrahim! More
Here, you're family. There is something very special about the team at Bank Street Hyundai - they manage to remove the "car sales" aspects completely from the process of c There is something very special about the team at Bank Street Hyundai - they manage to remove the "car sales" aspects completely from the process of choosing and getting into a new car. From the moment you walk in you forget that this team wants you to buy a car because they focus on what you want and do it in a way that makes you feel like family. I was very impressed with the amount of knowledge and level of effort that Rabieh went to in presenting me the options and making sure that every little detail was how I wanted it after I made my purchase. The relationship that he built with me is long-term, and I will be sending my friends and family to him because I want them treated this well too. I very much appreciated Amir working with me directly on the final numbers and making me feel like everything is out in the open. The financial steps were the quickest and easiest I've ever experienced thanks to Ernesto. These guys know how to make the whole experience incredible. I love my car and I look forward to repeating this process many times with Bank Street Hyundai. More
Naser and Ashur is family! My husband and I came in looking for a specific vehicle and Naser helped us find our exact one. We loved that he is genuine and stuck with what we wan My husband and I came in looking for a specific vehicle and Naser helped us find our exact one. We loved that he is genuine and stuck with what we wanted. He showed us different versions of our vehicle but didn't pressure us to upgrade on what we were looking for. He stuck within our budget and made us feel like we were at home. We felt so relaxed with him as our salesperson. It wasn't like going into a dealership where the salesperson "sharks" you out and tries to get the most money out of you. He helped us and didn't make us feel obligated to buy. We will definitely be going to him for our next purchase in the future. Plus he has a crazy fun personality and sense of humour! I have written a review on Ashur but just incase it didn't go through, Ashur is super genuine and extremely helpful. He kept us in the loop with everything and made sure that our financing was at the best price possible. He gave us 100% on everything. He was simply AMAZING!! More
Great service from Sales Rep I purchased my 2010 Hyundai Santa Fe on August 15 2015. Shahir Moradi was the sales rep that helped. He was very knowledgeable and courteous in the wa I purchased my 2010 Hyundai Santa Fe on August 15 2015. Shahir Moradi was the sales rep that helped. He was very knowledgeable and courteous in the way he dealt with me. He was one of the few salesman who was not too pushy. Always had a warm smile and went above and beyond to make sure I was content and satisfied with my choice. Everyone at the dealership is very nice and I am convinced I made the right decision I'm purchasing my vehicle with Bank Street Hyundai More
This car and these guys are great! (2016 Elantra GLS, purchased Sep/15) My customer experience at Bank Street Hyundai was high quality, friendly, seamless and professional. I was ser (2016 Elantra GLS, purchased Sep/15) My customer experience at Bank Street Hyundai was high quality, friendly, seamless and professional. I was served in sales by Shahir Moradi and John Nicholson while Ashur Younan guided me through financing. These guys are pros at what they do. Low pressure sales tactics, expert knowledge and service with a smile went a long way towards cementing my purchase decision. Getting the best price going sealed the deal! Impeccable attention to detail and follow-up also. I recommend this dealership without reservation over all others in Ottawa. Thankyou Bank Street team! It was a pleasure. More
Moe and Ashur are the best!!!! I got my brand new car from Moe and Ashur and they were the absolute greatest help in the world!!! Not only we're they super friendly and helpful whil I got my brand new car from Moe and Ashur and they were the absolute greatest help in the world!!! Not only we're they super friendly and helpful while purchasing and giving information about the car, but from the moment I walked in the customer service never ended. I was brought popcorn, chocolate bars, drinks everything! 5 star customer service and they got me into my dream car at an affordable cost!!!! More
great experience with great results! We were thinking and hoping to change our Sonata but did not think it was possible! And after speaking to Shahir, he was very helpfull and then start We were thinking and hoping to change our Sonata but did not think it was possible! And after speaking to Shahir, he was very helpfull and then started a pleasant process of informing us that it was possible, although we spoke to several salepersons, everybody could and did help us successfully. The telephone conversation that I had with Mark was very convenient since we live far from the dealership. All our conversations were pleasant and courteous. After driving the new Sonata we are very very happy with the experience! More
Amazing experience. They are the best!! I purchased my first vehicle at this location. The staff was very helpful and friendly. In an organized and professional manner they suited me with th I purchased my first vehicle at this location. The staff was very helpful and friendly. In an organized and professional manner they suited me with the perfect little car. In less then 2 days, I signed for a completely ready and wonderful car. I would like to thank Stu and Ernesto for their amazing service!! My family, especially my mother who is a long time Honda customer is considering the Santa Fe due to the amazing service at this location. WELL DONE !!!! More
Great experience Stuart made me feel very comfortable and made the whole buying experience pleasant with no pressure. Great service and very informative. Stuart and As Stuart made me feel very comfortable and made the whole buying experience pleasant with no pressure. Great service and very informative. Stuart and Ashur were efficient and helpful. More
My first lease I had bought my first Hyundai Sonata at Bak St Hyundai. Two years ago I considered renewing it and test drove a new Sonata but decided I could keep I had bought my first Hyundai Sonata at Bak St Hyundai. Two years ago I considered renewing it and test drove a new Sonata but decided I could keep the 2006 with only about 60,000 km. This year I went back to trade the 2006 in for a lease on a 2015. It was very informative and comfortable dealing with Shahir and Ashur. More