BMW of West Houston - Service Center

BMW West Houston (along with their sister dealership Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews becau Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews because I am that upset and disappointed. Usually people can't even pay me to leave reviews because I don't have time for this xxxx. Where to start... 1. Nonexistent customer services. Seriously, we bought a brand new x7 (120k+!) in the middle of the pandemic when car sales plummeted, and they didn't even try to do post sales follow up. Shockingly, not even 2-3 months in, I noticed many issues with the SUV (probably from being cheaply built since they rushed our build). 2. Have had long history of POOR repair services here. I question whether they had competent technicians fixing my cars. NO QUALITY CHECKS WHATSOEVER. My 6 series, just a few years old, was put in for repairs and body work, got it back and they fixed one thing but completely ruined three others due to carelessness. I complained and sent the car back, got it back the 2nd time and you guessed it...fixed the old and I noticed more crap. I requested for the car to be sent back in for them to correct the remaining issues (stemming from the original repair request) ,and they tried to denied all responsibilities. Claimed it was not their fault...um yes it was, and it's insulting when people straight up xx you. Very unprofessional trying to argue with your very long time clients. Not to mentioned we paid thousands of $$$ out of pocket for these repairs. Within 3 weeks more issues discovered. I will continue to give this place my unimpressed attitudes until they fix their xxxx. I'm not paying extra money to fix things caused by carelessness from their technicians or whoever touched my car while it is at the dealership. More

Service advisor was great he treated me like a true customer and was always courteous. Dealership was also clean and also offer free refreshments two customers. customer and was always courteous. Dealership was also clean and also offer free refreshments two customers. More

Used the valet service today and, as many years before, Used the valet service today and, as many years before, I have no complaints. Good job on all my cars. Cars are returned clean every time Used the valet service today and, as many years before, I have no complaints. Good job on all my cars. Cars are returned clean every time More

At this point, my impression is NOT a favorable one. I brought in my 2010 535I car on Monday at ~ 6:10 PM and articulated that I took the car to a local mechanic and they identified a high battery drain w brought in my 2010 535I car on Monday at ~ 6:10 PM and articulated that I took the car to a local mechanic and they identified a high battery drain while the car was parked (and not running). I added that I was removing a relay while my car was parked so that the battery would not drain further - but that I had to plug it back in in order to start it. On the AM of Tuesday, I articulated the same to a Dustin Fenley and I gave him authorization for a $200 charge for a diagnostic check at ~ 7:18 AM on Tuesday. I called 2 x during the day Tuesday for a status (once at 11 AM, and again at 2 PM) and was told the messages were delivered to Mr Fenley. Since I heard nothing, I texted Mr Fenley and he finally called me at ~ 2:45 PM on Tuesday. Much to my surprise he told me that they cannot replicate the error.....AND he said the car had been idling ALL day. I reminded him that the issue is NOT while the car is running - that it is while it is parked. In fact, the battery will re-charge while the car is running, and the issue will never appear in that state. He then told me that he would articulate the same to the technician. This AM (Wednesday) I texted Mr Fenley twice (once at 7:30 AM and again at 9:30 AM) and asked for a status, and I articulated that I need my car back today. No response. I just called the Service dept and was told that Mr Fenley left early yesterday and is off today. After being transferred to another service representative, I was told that the car is ready to go - AND that they could not replicate the issue. I then told the new representative the history herein, and to PLEASE test the car while it is not running (as I suspect Mr Fenley never communicated the same to a technician)......Additionally I have asked to speak to a manager in the service department. Not good customer service by Mr Fenley....the service from the rest of the team is TBD. More