BMW of West Chester - Service Center
West Chester, PA
477 Reviews of BMW of West Chester - Service Center
The service and care that I received was valuable and grateful. Even though my car needed service I still Felt valued as a customer. grateful. Even though my car needed service I still Felt valued as a customer. More
Heather the the service team at West Chester BMW are professional and thorough. They do excellent service repairs and the costs are reasonable. professional and thorough. They do excellent service repairs and the costs are reasonable. More
It was quick and efficient 1 year service and inspection with emission test performed . YesSir with emission test performed . YesSir More
Our experience is aways great. If you really want me to write more than 15 words then won't I be replying If you really want me to write more than 15 words then won't I be replying More
Phil is amazing! I will come back to that dealership just because of him! Phil was kind, ptient, and undersfranding! I will come back to that dealership just because of him! Phil was kind, ptient, and undersfranding! More
Fast, courteous service. I was kept apprised of the status and length of time for my vehicle's service to be complete. I was kept apprised of the status and length of time for my vehicle's service to be complete. More
I have always received excellent service and workmanship from West Chester BMW, formerly Otto’s! from West Chester BMW, formerly Otto’s! More
Melissa is always friendly and professional, we know she gets us an appointment in as timely a manor as she can gets us an appointment in as timely a manor as she can More
Harold is the best service advisor there is. He is extremely knowledgeable and is the ultimate in customer satisfaction He is extremely knowledgeable and is the ultimate in customer satisfaction More
I typically have a good experience with Frank, but this time was not good. I booked a service appointment and requested ALL required services for the mileage. Frank called after inspecting the car and time was not good. I booked a service appointment and requested ALL required services for the mileage. Frank called after inspecting the car and suggested services that he said were optional. I elected not to have some of the optional services done. When I returned home, the dashboard indicated that service was still overdue. I called Frank and he said service was still overdue because I opted out of the services. Of course I did - he said they were optional! Frank needs to be clearer about what services are required vs optional, as the car clearly thinks the services need to be done, and reminds me every time I start the car. If there is a major issue in the near future, I don't want Ottos pointing to my decision to opt out of a required service. Better communication with the customer was needed here, considering what is being paid. I hope someone reads this. More