BMW of Des Moines - Service Center

If you are looking for a perfect place for service, BMW of Des Moines is not that place. However, they will do things right and do the right thing to take care of your issues. They will take care of you!! of Des Moines is not that place. However, they will do things right and do the right thing to take care of your issues. They will take care of you!! Friendly and helpful staff!! More

Want to thank Tyler, Wade, and Roger for making the car buying process very easy. There was no haggling. No “let me talk to our manager” at all. They listened to our needs and delivered. They exceeded any buying process very easy. There was no haggling. No “let me talk to our manager” at all. They listened to our needs and delivered. They exceeded any and all expectations. Your professionalism and meeting our needs has not gone unnoticed. We are pleased to remain in the BMW family. More

This is by far the best dealership I have ever gone to. They were helpful when I had tire trouble while traveling and they went the extra mile to help! They were helpful when I had tire trouble while traveling and they went the extra mile to help! More

As always, the staff is very friendly and helpful. The service is impeccable, and the employees are neatly and professionally dressed! Ira, my client advisor, remembers my name and always stops to say Hel service is impeccable, and the employees are neatly and professionally dressed! Ira, my client advisor, remembers my name and always stops to say Hello, when I bring my x3 in for service. If you've never had a BMW, you should buy/lease one...the added service you get is more than worth it. GREAT cars, GREAT people, GREAT service!! More

The service team was friendly and efficient (Calvin Conley was our client advisor). We were able to drive the vehicle we were interested in right away. There was no pressure to purchase. All the paperw Conley was our client advisor). We were able to drive the vehicle we were interested in right away. There was no pressure to purchase. All the paperwork and vehicle background was upfront and accurate. The team was willing to work with us and negotiate pricing. The purchase of the vehicle was efficient and the entire process took no longer than an hour. More

My vehicle had an indicator light come on, called 'drive train malfunction' last year on 5/13/19. I scheduled service with BMW of Des Moines. They stated that it was caused by a repair facility that changed train malfunction' last year on 5/13/19. I scheduled service with BMW of Des Moines. They stated that it was caused by a repair facility that changed my oil a couple days prior. BMW made a repair, fast forward a couple months later the same indicator light comes on again, I returned my vehicle again.. this same thing kept happening, they kept saying it was different things each of the 8 returned visits, in which I kept paying out of pocket after my warranty was exhausted (which was $5k). EIGHT VISITS!! This time makes the 9th in which they finally brought in an engineer from their regional office, who says he figured out what the problem is.. My complaint is that they didn't repair my vehicle on the previous 8 visits, actually misdiagnosing it and taking my money every time! I exhausted my warranty on issues that weren't the underlying cause of the problem and now that they know definitively what the issue is, Tyler Weelden, service department manager is telling me I have to pay $2880 to have my vehicle repaired. It's not right! As of today, 12/30/20, they still have my vehicle. More

The dealership was accommodating, and the staff was friendly and polite. Even though I was there for service, Dalton, one of the sales reps, spent time visiting with me about various BMW's and walked m friendly and polite. Even though I was there for service, Dalton, one of the sales reps, spent time visiting with me about various BMW's and walked my son and I around, showing us a couple of rare BMW's on the lot, while we waited for our service rep. I also feel the service techs were very thorough. Even though I only brought my car in for one issue under warranty, they found and corrected another issue under warranty. More

Quality Service I like the quality of work done. My car looks brand new! I appreciate the kindness shown by arranging transportation after dropping my car off for ser I like the quality of work done. My car looks brand new! I appreciate the kindness shown by arranging transportation after dropping my car off for service and for pickup when detailing was completed. More

Service is always fast and friendly. There is never any drama as to communicating what is needing repaired and there is never any pressure with the upsells, etc. drama as to communicating what is needing repaired and there is never any pressure with the upsells, etc. More