BMW Toronto

Awesome service by Usama Over the past 2 years I have purchased 2 cars from Usama. Both times he was exceptional to deal with. I shopped around quite a bit for both cars and u Over the past 2 years I have purchased 2 cars from Usama. Both times he was exceptional to deal with. I shopped around quite a bit for both cars and ultimately came back to him as he was able to find me the best possible deal in the city with the exact packages I wanted. I highly recommend him for anyone that is in the market for a car. More

Buyer Beware! Buyer be ware! Bought a used 2012 x1 and complained right away that it wasn't driving properly. They took it for a test drive and said that that is th Buyer be ware! Bought a used 2012 x1 and complained right away that it wasn't driving properly. They took it for a test drive and said that that is the way it should drive. It didn't sit well with me so I took it to BMW Barrie and they put it up on the hoist and said that the tires were extremely cracked with dry rot and that the wire was protruding from the back passenger tire. They said it was too unsafe to drive and that they need to be replace immediately. I only have 49,000kms. I called BMW Toronto and told them the issue and they said "too bad, you didn't say the word "tire" as the problem from the beginning and they were going to do nothing about it" I had to replace the tires and when they did the job, they said they had a hard time getting the one tire off because it was so bad, I had to wait an extra 30mins to get it off. They couldn't believe how bad the tire was for only 49,000kms and believe they BMW Toronto sold me bad tires. BMW Toronto doesn't care about the safety of their customers and I was very disappointed with their excuses to do nothing. More

Ahmed and Kristen - TOP NOTHCH A+++ Experience Ahmed + Kristen @ BMW Toronto *** TOP NOTCH A+++ experience. We went into this dealership with our hackles up - expecting to be hard sold, pressured t Ahmed + Kristen @ BMW Toronto *** TOP NOTCH A+++ experience. We went into this dealership with our hackles up - expecting to be hard sold, pressured to commit - or ignored completely. We received the total opposite in every way dealing with Ahmed and Kristen from the moment we walked in. Ahmed was incredibly informative, with zero pressure, and actually ended up giving us promotions and incentives that we didn't even know about (after much research) VOLUNTARILY. He saved us over $7.5K....more than four thousand more than we had found online and through hours of research and calling around. After the initial model we test drove had higher payments than we were looking for with the options we wanted, Ahmed suggested looking at the 3 Series X Drive line due to the incentives and promotions currently available for that model. Within a day and a half we had multiple options to choose from, spec sheets, photos and pricing. Each option had MORE than we wanted for significantly LESS MONEY than our initial budget. He was incredibly responsive at all hours of the day and night for every little question we had. The total opposite of what we had expected (and the total opposite of what we had encountered at every other dealership). We were given an incredibly favourable credit for our non BWM trade in, and delivery of the vehicle in two days. Kristen spent an hour and a half on the day of delivery (with a big red bow on the car when it was presented to us!) walking us through all of the paperwork and then walking us through every option in the car, setting up our phones, bluetooth and driver preferences. We're incredibly over the moon with our lease - finding out there were additional upgrades on the vehicle we didn't think were included even - and to top it all off, were presented with a gift certificate as a thank you to buy some additional swag at the BMW Lifestyle store. A totally positive under promise-over deliver experience from start to finish. We won't hesitate to recommend this team to any and everyone looking. 1000% the best car experience we've had ever. More

Great customer service Samir helped me find the right car for me and was great at assessing what I was looking for. He gave frequent updates on the delivery of the car and w Samir helped me find the right car for me and was great at assessing what I was looking for. He gave frequent updates on the delivery of the car and was available for any questions following my purchase. All staff I dealt with there were extremely friendly and helpful. More

Excellent Service by BMW Toronto My experience here at BMW Toronto was awesome... specially because of "Samir Umer" who assisted me during the whole process of buying my first BMW. He My experience here at BMW Toronto was awesome... specially because of "Samir Umer" who assisted me during the whole process of buying my first BMW. He is definitely very knowledgeable and has all the answers you might have about your dream car. Thank you so much Samir. More

Great job by Usama It always comes down to the people that make a difference. My experience with the BMW brand has not always been positive but I will say that Usama tur It always comes down to the people that make a difference. My experience with the BMW brand has not always been positive but I will say that Usama turned that around. Since meeting him at the Toronto auto show in February 2017 my interactions with him have been friendly, professional and informative. He was able to expertly advise on all areas of the car purchase, no matter how detailed or obscure my questions were. My new 340i x-drive is an amazing car (had 335i previously) and every step leading up to it exceeded my expectations. Trust me when I say not all salespeople are created equal. Usama stands above the pack..... More

Great work Samir and BMW Toronto This was my second experience with Samir and as always, he completely exceeded my expectations in helping me buy a car with his knowledgeable advise. This was my second experience with Samir and as always, he completely exceeded my expectations in helping me buy a car with his knowledgeable advise. Great work Samir and well done. More

best sales person i need to thank samir the sales person who look after me to purchasing my dream car and went the extra extra miles to put in my car ,very profecinal a i need to thank samir the sales person who look after me to purchasing my dream car and went the extra extra miles to put in my car ,very profecinal and down to earth i realy rcomand him for anyone who goes to this dealership dalia More

Samir Umer was terrific. Responsive and got our car quickly Samir Umer got the deal done! We are very pleased with our car and Samir smoothly facilitated our trade in of a competitor car. Very happy overall! Samir Umer got the deal done! We are very pleased with our car and Samir smoothly facilitated our trade in of a competitor car. Very happy overall! More

Best Experience Samir Umer was very professional and caring person with attention to detail. He found me exactly what I needed in a timely fashion with constant updat Samir Umer was very professional and caring person with attention to detail. He found me exactly what I needed in a timely fashion with constant updates on the progress. And at a unbeatable price from the market. I couldn't have asked for a better person to make my car purchase. I highly recommend him if you are looking for a professional, courteous and genuine person to buy a car from. They are hard to find in this industry. More