My Review Of BMW Gallery :
Where to begin......I live less than a mile away and take my car across town for all service. Why? well.
1 - I bougth my first BMW in Kelowna. Price was $5,000 less for identical car. BMW Gallery attitude was "if you don;t buy it, someone else will."
2 - had the airbag light come on one Saturday afternoon. Quick search of on-line forums told me the clock-wp[ring was the most likely culprit. Despite BMW saying airbag light is a "critical issue" it took almost three weeks to get into dealer.
2a - dealer dismissed my research on clock spring, said it was the airbag. Needed to order parts, could not be shipped by air, would need a second appointment next week.
2b - airbag arrived, installed, warning light off. For 4 days. Then warning light returned.
2c - another 3 weeks to get dealership to look at car. Sensor they say this time. Keep my car overnight, ordered parts and replaced next day (third trip, 4 days in service). Light nto on when I picked it up, for 5 days this time. Then warnign light came one again.
2d - another three weeks to get into dealer. This time, they want to replace closk spring. Finally, looking at the part I asked them to look at 6+ weeks ago (fourth visit, 6 days in service). Again car kept overnight to order parts.
2e - car returned, airbag light not on, all is good. Or is it. about a week later find that windshield wipers don't work. Switch broken when they installed clock-spring.
2f - Parts order, only 1 week wait to get in this time. Dropped car off. 4pm, no call that car is ready. Service deparmtent doesn't answer and doesn't retrn message. Next day the call me, only after I leave a VERY angry message for GM. They can't find my car. Two hours later, they find it, it was parked on thier lot but someone forgot about the paperwork, so it sat there.
3 - Write letter to BMW to tell them about the comedy of errors above. BMW Canada forces dealer to give me full detail to "appologize" Of course, three weeks to make apointment. When I pick car up there is a white residue all over my seats. So I show service manager. Says wrong product was used, if I leave car with him he will have if fixed first thing tomorrow AM.
My reply - no effen way will I let you touch my car again. I wouldn't trust you to put air in my tires. My never buy another BMW because your service department is incompetence broders on negligence.
and I have never been back.
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