AutoPlanet Direct

Good buying experience Patient and knowledgeable sales staff, I didn't feel like I was being ripped off. I was upfront about my budget and sales staff were able to find a ca Patient and knowledgeable sales staff, I didn't feel like I was being ripped off. I was upfront about my budget and sales staff were able to find a car that fits my needs. I researched the car on autotrader and kijiji and it was priced fairly according to the market. They really take the stress out of buying a used car! More

Service has been great.i was shown what was in my price range and allowed a test drive. I look forward to picking up my new ride 😊 I will be recommendi has been great.i was shown what was in my price range and allowed a test drive. I look forward to picking up my new ride 😊 I will be recommending this business to friends. More

Bunch of lost xxxxxxx!!! I purchased my car a week ago and offered for me to pick up my car Thursday. I figured Friday would be less stressful and easier. WRONG. I received an I purchased my car a week ago and offered for me to pick up my car Thursday. I figured Friday would be less stressful and easier. WRONG. I received an email from a finance manager Steven Barbaro at 9pm the night before telling me my car will be ready for pick up at 6pm. I walk into the dealership and Steven is no where to be found then I was directed to another finance manager who simply seemed confused and lost. He asked me 5 times if I was sure today was the pick up date. I showed him the email and he comes back 20 minutes later telling me nothing has been done for my car no paperwork no license plate nothing and apparently they have a "line up" of files. ABSOLUTELY NOBODY tried to contact me the entire day telling me my vehicle wouldn't be ready. I wasted an hour only for the manager to sit there and ask me in return "what would you like me to do your car isn't ready"... what pieces of xxxx!!! That's the response I get for spending 25k??? Total xxxxxxxx service no care for their customers and none of my paperwork was even filed. Never deal with Steven Barbaro I've read a few reviews today and realize he seems to be the lazy problem here!!!! What a disappointment. This has happened before to my dad's car where he got it a week later then the date they originally gave. Sheer laziness!!! More

Do not buy from them i had a bad experience in one year i had so many problems in my suv and when i contact for sevice no response or i have 4yrs extended warranty too but no body want to liste in one year i had so many problems in my suv and when i contact for sevice no response or i have 4yrs extended warranty too but no body want to listen 1 engine 2 water leaked in side the suv its bmw More

Good job by sharanpreet kaur and good service by sung lee . Nice deal good price ... vehicle working properly. Best showroom in ontario. Good mechanics . There is a deal for kaur and good service by sung lee . Nice deal good price ... vehicle working properly. Best showroom in ontario. Good mechanics . There is a deal for everyone More

wonderful experience I believe customer services is everything and the sale rep was more helpfull than many ways. Very understanding and knowledgeable got me the best c I believe customer services is everything and the sale rep was more helpfull than many ways. Very understanding and knowledgeable got me the best car I was looking for my husband . More

Great deal Great service from these guys especially aman, he is a great salesperson.He helped me choose a great car. Overall autoplanet helped me a lot with the Great service from these guys especially aman, he is a great salesperson.He helped me choose a great car. Overall autoplanet helped me a lot with the whole process as it was my first time buying a car . 👍👍👍 More

Hi himesh ansri Thaxx give me good advice to select nice car they deal with us so friendly I'm very happy with my car thaxx thaxx lot 🤗 Thaxx give me good advice to select nice car they deal with us so friendly I'm very happy with my car thaxx thaxx lot 🤗 More

Worse Customer Service So, if you are reading about the positve reviews from this dealership, they all are paid ones- How they do business is very unethical, My uncle bought So, if you are reading about the positve reviews from this dealership, they all are paid ones- How they do business is very unethical, My uncle bought a car from them a week before me and they were given free rust proofing on a condition if financed from Autoplanet and for my case they refused it, they said its not possible, I proved it with papers and all I got is allot of frustating process to deal with them and a 20$ gas refil- A very wrong sale practise that you comit something else to someome and give something to someone else. Don't trust these guys, be patient there is plenty of fish in the market! More

Poor service with good selection We went to AutoPlanet Direct looking for a car and found they had good selection and friendly sales staff, but once we agreed to buy a car we received We went to AutoPlanet Direct looking for a car and found they had good selection and friendly sales staff, but once we agreed to buy a car we received the worst customer service possible. They assign you to a finance manager who is supposed to be your go to for any questions. Our finance manager, Steve took 3-4 days to return any emails would never answer his phone when he was there and forgot to send us the VIN number, give us a quote for tires, or tell us when the car would even be available. Finally be calling the receptionist were we able to fogure anything out and even then the car was not ready on time and was over an hour late without notifying in advance. Another issue we had was that we were speaking with our sales person and a car we were interested came in, so we said we would to test drive the car on a specific date at a specific time and the car was not available because the sales person did not communicate thisessage to anyone. Resulting in me waiting for over an hour to get the car ready to drive. Basically this place just has people who nod and smile but don't know how to communicate with their customers. Overall the pricing seems reasonable but our customer experience was terrible. More