Aurora Chrysler

Does not stand behind their work I took my Ram pickup to this dealer to have the Ignition switch replaced. They performed a recall on the tie rod ends of the vehicle at that time at I took my Ram pickup to this dealer to have the Ignition switch replaced. They performed a recall on the tie rod ends of the vehicle at that time at no charge to me. When I got my vehicle back, the technician had neglected to do a front end alignment after the work and so the steering wheel was not strait. I had to take the vehicle back to them to have that condition corrected. Fast forward about 7000km later, I am in Alaska on a road trip, when I noticed that my two front tires have worn down to completely bald in just 2 months. Being a licensed mechanic myself, I quickly checked the alignment with a tape measure and verified that the alignment was not properly done, which is what caused the extreme and irregular tire wear. I had the tires replaced in Alaska, and immediately reached out to Aurora Chrysler to advise them of the situation, and to request that they cover the cost of the tires, and perform another alignment on my vehicle when I arrived home. I had to pester them for nearly 7 days before they responded, declining to cover any of my costs for damages. I sent another email with more questions about their decision and never got any response from them in writing only that I could come in and have a meeting. In that meeting the Dealership GM was going to “Goodwill” me some cash for my troubles (How can it be “goodwill”… it was their mistake????). He offered my 50% (he assumed my tires were already half worn out, so he “prorated” the price, they were 8 months old) of his cost on tires. That’s roughly $150 to cover my $550 bill in Alaska. What a slap in the face to an otherwise good customer, who has now come back to them with problems 3 times on the same repair. Very unimpressed by the professionalism (or lack thereof) at this dealership. I was treated very poorly by the GM during our meeting, who actually opened the meeting with these words: “I don’t want this to take long, so here’s my offer, take it or leave it.” They are a great place to go for repairs, as long as nothing goes wrong. If you have a problem with something they’ve done, they clearly do not stand behind their work. More

Excellent sale services!! I have buying vehicles with this dealership for a decade. Peace of mind, Kwan and his associates always giving me best prices and no need to going sh I have buying vehicles with this dealership for a decade. Peace of mind, Kwan and his associates always giving me best prices and no need to going shop around. Giving me choices of vehicles and opinions, will continue buying vehicles with them. More

Buying new car from Kuan is a pleasant experience This is my second time to buy Dodge Grand caravan from Kuan at Aurora Chrysler. Same as last time, Kuan provided a very professional services. This is my second time to buy Dodge Grand caravan from Kuan at Aurora Chrysler. Same as last time, Kuan provided a very professional services. More

Buy new car Salesman explained so well for discount and good features of the truck, first time buy a truck, very good! And love the design and color! Salesman explained so well for discount and good features of the truck, first time buy a truck, very good! And love the design and color! More

Excellent dealer . Give us good price and good service. At the same time, give us many help how to choose a new car. He is a nice person . . Give us good price and good service. At the same time, give us many help how to choose a new car. He is a nice person . More

excellent service I 've been known Kwan for over 20 years. All my family members buying new cars from him. He is knowledgeable, responsible, reliable and honest. I 've been known Kwan for over 20 years. All my family members buying new cars from him. He is knowledgeable, responsible, reliable and honest. More

Excellent customer service Kwan was very helpful in answering all my questions. Paper work was thoroughly explained and delivery was timely. I would definitely recommend him t Kwan was very helpful in answering all my questions. Paper work was thoroughly explained and delivery was timely. I would definitely recommend him to my friends. More

Great Experience This is the second time I've bought a car from Kwan Mak. Both occasions, Kwan made the process of purchasing a car easy. He was able to answer all my This is the second time I've bought a car from Kwan Mak. Both occasions, Kwan made the process of purchasing a car easy. He was able to answer all my questions providing me with all the information I needed to make an informed purchasing decision. I would certainly recommend Kwan to anyone looking for a new or used car. More

Excellent Service I have bought my last 3 cars from Aurora Chrysler - I would never go anywhere else. We receive such great service from this dealership - From the purc I have bought my last 3 cars from Aurora Chrysler - I would never go anywhere else. We receive such great service from this dealership - From the purchase to oil changes and general maintenance. All my purchases have been made with Kenneth Rodrigues. Kenny is awesome. He goes above and beyond to make sure I get exactly what I want and follows up with you after you bring the car home. Go see Kenny. You won't be disappointed. More

excellent customer service Kwan Mak, my favorite salesperson . Amazing services. I followed him from my landing . I got my first car which is also my favorite car being dealing Kwan Mak, my favorite salesperson . Amazing services. I followed him from my landing . I got my first car which is also my favorite car being dealing with Kwan Mak. He's patient, friendly, helpful, responsible and always does me favors when my vehicle had some problems . Whenever he was on vacation or at work. He always tried his best to help me. Highly recommended!! More