Attrell Hyundai

Poor customer service Not willing to be helpful at all. Messages not returned. Just poor all around. Customer service is not even in their vocabulary. Rude and lost a fu Not willing to be helpful at all. Messages not returned. Just poor all around. Customer service is not even in their vocabulary. Rude and lost a future sale. More

Giving wrong information Have my car serviced for a recall, Attendant said about 1 hr. Attendant return after 1 hr and said they are about to clean the car. 20 minutes pass I Have my car serviced for a recall, Attendant said about 1 hr. Attendant return after 1 hr and said they are about to clean the car. 20 minutes pass I ask where is the car, they said they are still cleaning. Another 10 minutes I look around saw car still on the lift being work on. Left dealership car unclean and upset. More

Amazing My sales guy in the used department is amazing!! I would recommend Mike to anyone he kind and not pushy at all let's you think it over and helps where My sales guy in the used department is amazing!! I would recommend Mike to anyone he kind and not pushy at all let's you think it over and helps where he can! More

New car sales I was shopping around for my first new car and decided to check out the Hyundai Tucson. I visited Attrell Hyundai and was greeted by new car salesman, I was shopping around for my first new car and decided to check out the Hyundai Tucson. I visited Attrell Hyundai and was greeted by new car salesman, Wayne. Right from the get go i felt comfortable and never felt like he was pushing a sale on me or ripping me off. That was a big fear of mine since I am a young female. I would highly recommend this dealership and highly recommend Wayne as a reputable, honest salesman. Thank you for making my first new car purchase such a pleasurable one. I will definitely be a repeat customer. More

Horrible service experience Went in because car was making a rattling noise intermittently. Sat for 2 hours before a report was given back to me. Had to ask twice what was taki Went in because car was making a rattling noise intermittently. Sat for 2 hours before a report was given back to me. Had to ask twice what was taking so long. Was advised that brakes were completely shot, from and back, pads and rotors and needed to be replaced. Car has 50K and was purchased as a test vehicle at $12k. First off, shouldn't have took 2 hours to hear from the advisor, and then I felt like this was a complete upsell, and not necessarily all stated need to be completed. I chose to only complete the front pads and rotors and brake flush, as that's what funds would allow. Got home and realized that the there was no technician report attached with the receipt. Just comments made by the service advisor. Shouldn't I know what the tech actually found, not just what the advisor chooses to state??? In calling today to inquire about that tech report, as I've received it when going in for an oil change, and no one could give me an answer. Just that the tech reports to the advisor and the advisor puts in the notes. What??? He or she could state anything. Especially if they receive a commission. Don't visit that service department if you want trust, and you value your time, because they sure don't. Have been there for an oil change that took upwards of 2 hours to complete. Joke! I will be visiting another dealership for service. More

Love this dealership Amazing team at the service department. Very helpful and professional staff. I always go for service there, easy to book appointment and the service Amazing team at the service department. Very helpful and professional staff. I always go for service there, easy to book appointment and the service manager listens to the concerns and correct accordingly. More

Worst Parts department ever. Horrible experience Other than guy named Chris, rest of them are so irresponsible. Order parts for my car and I was informed they are not in stock. After waiting 2 weeks Other than guy named Chris, rest of them are so irresponsible. Order parts for my car and I was informed they are not in stock. After waiting 2 weeks I called again and again. Came out parts were never ordered. And the guy who I ordered parts with, avoids me now. Horrible. More

Shocked with recent horrible service experience I bought my Hyundai Tuscon in 2015. I haven't had any major issues thank god, but I have had issues with the engine light coming on. When there's no e I bought my Hyundai Tuscon in 2015. I haven't had any major issues thank god, but I have had issues with the engine light coming on. When there's no engine issues, it indicates the gas cap is not on tightly, I do not find the staff very courteous, maybe things have changed and they are much busier when scheduling service. I would not recommend this dealership, I just always put customer service as #1 and unfortunately I have not felt very welcomed by them. Anyone looking to have their car serviced or even consider buying a hyundai, I would suggest going somewhere else if you want good customer service. More

Dealership didn't disclose vehicle was repaired. I have left a previous review how poor my experience was dealing with Robin (Used Car Manager) after I purchased on my 2013 Gen Coupe. So why I am I have left a previous review how poor my experience was dealing with Robin (Used Car Manager) after I purchased on my 2013 Gen Coupe. So why I am writing today? Well it is now June 2016 and I will remind you that I purchased this car in Dec 2015 so I have only had the car seven months. That said, I took my car to another Hyundai dealer to inquire about trading the vehicle to see what I would get for it if I had traded it in. The used car manager from the dealership that I go to now completed checking out the car so that he could appraise it. However, when he came back to talk to me he asked me if the car was in an accident to which I replied no. He further explained that none of rear panels lined up and there was over-spray everywhere. I was shocked and asked him to show me. He explained he would do one better as he realized I wasn't familiar with over-spray so he grabbed a paint micrometer to scientifically show me what he was pointing out. As we walked over to my car he explained what the paint micrometer will show and he proceeded to touch the hood of the are and the reading was 4.5. Then he did the door which read 5.0 and then he moved onto the rear quarter panel with read 8.0 and the truck 9.0 and the other quarter panel 8.0. As you can imagine I was so upset because my wife asked Conner (Salesperson & Dealership Owners Son) about why the bumper didn't line up and he said some like it was the way it was sitting in the light. So I left my new dealer on June 18, 2016 and drove all the way to Brampton to have a chat with Robin since he didn't disclose that two or more adjacent panels on this vehicle has been repaired. After arriving at the dealership I went to the used car building and met Robin at the door. I said, to him that we have a problem. Robin asked what it was and I explained that this vehicle had been repaired and Robin said well I will need to see the CarProof. I replied that the car proof came back clean to which he replied then how was he suppose to know. Robin is either incompetent or he is terrible at his job and the reason I say that is because if the other used car manager inspected the vehicle and found what was earlier pointed out then it is only reasonable to believe that Robin would have done the same thing when checking the car into his lot. The one thing I know for sure is that Robin would have never put this car on this lot and not noticed that this car has been repaired. Needless to say no at the dealer cars that Robin did not disclose everything about this car and for those that are not familiar there are 22 mandatory disclosures that must be made during the sale of a new or used car in Ontario by OMVIC. The 22 disclosure items are: 1. The make, model, trim level and model year of the vehicle. 2. If the vehicle has been used as a taxi, limousine, police or emergency vehicle. 3. If the vehicle has been leased (rented) on a daily basis and has not been subsequently owned by someone other than a dealer. 4. If any collision or incident damage to the vehicle was greater than $3,000 (and the total cost of repair if known by the dealer). 5. If the vehicle has been classified under the Highway Traffic Act as irreparable, salvage or rebuilt, or was declared a total loss by an insurer. 6. If the vehicle has two or more adjacent panels that are not bumper panels that have been replaced. 7. If the manufacturer’s warranty on the vehicle has been cancelled. 8. If the vehicle has sustained any damage caused by fire. 9. If the vehicle has sustained any damage caused by immersion in liquid that has penetrated to the level of at least the interior floor boards. 10. If there has been structural damage or if the vehicle has had repairs, replacements or alterations to the structure of the vehicle. 11. If the vehicle has an anti-lock braking system that is not operational. 12. If any of the vehicle’s airbags are missing or not operational. 13. If the vehicle requires repair to any of the following: a. Engine, transmission or power train. b. Subframe or suspension. c. Computer equipment. d. Electrical system. e. Fuel operation system. f. Air conditioning. 14. If the contract is for the sale or lease of a specifically identified new motor vehicle (e.g., VIN is known, in stock, etc.), the maximum distance that will be shown on the odometer at time of delivery. 15. If the contract does not specifically identify a new vehicle (e.g., a vehicle which must be located, VIN unknown), the maximum distance that will be shown on the odometer at the time of delivery or a statement initialed by the buyer that there is no maximum. 16. If the contract is for the sale or lease of a used vehicle: . The total distance driven. a. If the dealer cannot determine the total distance the vehicle has been driven, but can determine a distance the vehicle has been driven as of some past date, that distance and date, together with a statement that “the total distance the vehicle has been driven is believed to be higher.” b. If the dealer is unable to make any type of determination as to total distance driven or as to distance driven from a past date, that “the total distance driven is unknown and may be substantially higher than the reading shown on the odometer.” 17. If the vehicle’s odometer is broken or faulty, has been replaced or rolled back, or is in miles. 18. If the vehicle is materially different from its original or advertised production specifications. 19. If the badge or any other indication on the vehicle relates to a different vehicle model. 20. If the vehicle was previously registered in a jurisdiction other than Ontario, and if so, a statement indicating which jurisdictions. This requirement does not apply if the vehicle has since been registered in Ontario for more than seven years. 21. If the vehicle was recovered subsequent to being reported stolen. 22. A statement of any other facts that could be expected to influence the decision of a reasonable buyer or lessee to purchase or lease the vehicle on the terms disclosed in the contract. After speaking with OMVIC I do have a claim against this dealer to which I will be following up. So for those of you planning on purchasing any vehicle from this dealer be careful. More

Showroom shine I went in last week to get my car detailed I met an employee name off Ron ali he assist me and sold me a car detailing pack service adviser name John I went in last week to get my car detailed I met an employee name off Ron ali he assist me and sold me a car detailing pack service adviser name John help me as well they did a great job on my car really great job More