Applewood Nissan Richmond

Great people working in the sale and Finance team. Had a very good car buying experience. Had a very good car buying experience. More

Put a deposit on a car back in January 2022, was never contacted in terms of pricing when released, future allocations and was never allocated a car. These were preordered vehicles and i had to contact ni contacted in terms of pricing when released, future allocations and was never allocated a car. These were preordered vehicles and i had to contact nissan canada if my order was in the system. Every time i tried contacting the dealership i was ignored and had to contact the GM to get an answer. I requested my reservation number many times and was ignored so im guessing the car i ordered was sold under me. Overall generally probably one of the worst customer service experiences i had and will not recommend. Even requesting a refund i was ignored by email and by phone as well. Glad jimmy picked up and did it quickly and i was also not notified he is not part of sales anymore as he told me More

the sales lady Eleanor did try her best to help or find the answers for me. Satisfy with the sales service but it took quite some time to complete the whole process. the answers for me. Satisfy with the sales service but it took quite some time to complete the whole process. More

Excellent service from all the staff and financial advisors most especially Keanu our salesperson. Thank you advisors most especially Keanu our salesperson. Thank you More

May 18/23 my 2021 Nissan Kicks was in for a routine maintenance check. My advicer Sarah Tran was professional, efficient. Yes my car has Appleplay with an updated iPhone Google maps can be displayed maintenance check. My advicer Sarah Tran was professional, efficient. Yes my car has Appleplay with an updated iPhone Google maps can be displayed will on my driving screen. Great I need this, can I set it up myself? No problem, if needed she will help me. The Apple Store said my new iPhone was set up and would automatically connect but after numerous attempts no success. The next day I returned to Applewood Nissan and approached Sarah. She was busy but would help me soon. Sarah is very tech savvy, within a few minutes and a few adjustments on my iPhone I was set up and ready to go. To me this was truly FIVE STAR SERVICE. Sarah had gone above and beyond to help me. I will have all my service done at your department and hope all your advisors will give me the same service. I hope your administration department will acknowledge her exceptional customer service to me. A Happy Customer Gaylene Ward More

Worked with Noah and Jimmy and Armin. They were responsive and helpful. I would definitely recommend Applewod Nissan They were responsive and helpful. I would definitely recommend Applewod Nissan More

I bought my Nissan Kicks from Sahil Rana last September, 2022 and am only now getting around to writing this review. It was 12 years since I bought a new vehicle, and Sahil made it a very positive experienc 2022 and am only now getting around to writing this review. It was 12 years since I bought a new vehicle, and Sahil made it a very positive experience. His service and attention are still with me after all this time. He is such a wonderful person and Applewood Nissan in Richmond is very lucky to have him on their team. (Applewood is great too!) Sahil answered all my questions, spent a lot of time with me, not rushing me, and explained the process every step of the way. He checks in now and then to see how things are going. I highly recommend Sahil and Applewood Nissan to anyone who is looking around. I am enjoying every minute of my Kicks! More

Shoutout to Troy for making our car buying experience phenomenal. Our family had been looking to upgrade our car to a hybrid vehichle for a while and we gave Troy a list of all the features and requireme phenomenal. Our family had been looking to upgrade our car to a hybrid vehichle for a while and we gave Troy a list of all the features and requirements we were looking for. Troy diligently took the time to consider all of his possibilities and after a few months of searching, he finally found us the perfect car and our family couldn't be happier. Thank you to Troy and the staff at Applewood Nissan Richmond for providing outstanding customer service. Everyone was helpful and well knowledgable throughout the entire process. If you or your family are looking to buy a new/used car, Applewood Nissan Richmond makes the process as smooth as possible. More

We found Applewood Nissan Richmond to be a refreshing change from some competing dealerships that we had dealt with previously. We say that because right from the moment we walked through the Applewood d change from some competing dealerships that we had dealt with previously. We say that because right from the moment we walked through the Applewood door, we felt genuinely welcome. The salesman, Hark, greeted us in a friendly and polite manner, and clearly radiated the impression that he actually cared about our needs and business. The good things continued from there. Hark showed us a nice Pathfinder, explained all the relevant options and benefits (in a way that made sense, and didn't seem pushy), and then allowed us to take a low pressure test drive. Hark's great attitude and knowledge convinced us to purchase the vehicle. Negotiating the final price was stress free; without prejudice because we didn't want to trade in our current vehicle nor finance the deal, unlike other dealerships that push blatantly for both options to make extra profits on the overall deal. We then moved on to the Finance Office, but didn't look forward to that visit because of previous experiences at other dealerships, whose Finance staff seemed to have a cold, almost non-caring 'just pay me' attitude. We couldn't have been more wrong. Nina, the Financial Services Manager, was friendly, genuine, very organized and easy to deal with. After that, Hark introduced us to the Service Department staff, and we were very impressed with their friendly attitude and obvious competence. There were other things too, that while not really critical, added to the sense of customers being welcome and important ... things like all the staff saying Hi and being friendly, snacks and drinks in various locations, comfortable lounges etc. Anyway, don't believe us ... go and check it out yourself. You'll probably be impressed like we were, and glad that you went to Applewood. Mike & Carol ... Richmond BC More

I had a very bad experience with this dealership when they missed a fundamental issue on a pre-purchase inspection on a car I was buying from another dealership. I took no responsibility and would not ev they missed a fundamental issue on a pre-purchase inspection on a car I was buying from another dealership. I took no responsibility and would not even give me back my money for the inspection. I’ve had the issue repaired for $2000. Very bad faith from these people, I do not recommend this dealership. More