Alberta Honda - Service Centre

Appaling experience with service department/manager Took it in for a routine oil change and left with new issues... including metal left hanging loose on the bottom of the vehicle (because they forgot t Took it in for a routine oil change and left with new issues... including metal left hanging loose on the bottom of the vehicle (because they forgot to screw it back in place) that scraped the road whenever I got over 70 km/h (if I hadn't taken the Yellowhead home I wouldn't have noticed). They also forgot a cap on one of my tires. Needless to say I was quite upset about this. When I took the car back, it was fixed promptly. However, the service manager I spoke to (David) was very unprofessional (I had to get a hold of him BTW), and I was given nothing but excuses. I did not even receive an apology. I was basically told that this is a a fluke/rare occurrence - as such, it is acceptable. I have a lifetime oil change card for Alberta Honda but will never return because I simply do not trust them with my vehicle. If they can't get an oil change right, how can I trust them with major repairs? Even after telling them this *very clearly* - in writing - I still receive sales calls... More

Terrible Service Department The service department is very slow and does not communicate well. I would stay away from this dealership. Also service manager Dave is very unhelpful The service department is very slow and does not communicate well. I would stay away from this dealership. Also service manager Dave is very unhelpful and almost beligerent. I just read the Google reviews of this dealership, almosty all the negative rules relate to the service department, and there are MANY! More

Scammers ! Take the 2015 crv in. Tell them I have a shake. After 4 hours they call me and tell me I need tires breaks and a wheel alignment. I take the car hom Take the 2015 crv in. Tell them I have a shake. After 4 hours they call me and tell me I need tires breaks and a wheel alignment. I take the car home take off the back two rims. Cleaned out the packed mud in the rims. And I now have no shake ! They tried making me spend 1000$+ for no reason ! Don't let them scam you ! Get a second opinion on everything ! More

Warranty transfer for American Honda Pilot I moved to Edmonton from Nashville Tennessee last summer. After importing the vehicle to Canada the vehicle had spark plug problems. The problem w I moved to Edmonton from Nashville Tennessee last summer. After importing the vehicle to Canada the vehicle had spark plug problems. The problem was discovered to be a bulletin or recall and was covered under warranty. But because I was importing the vehicle, neither Honda Canada or American Honda could decide who was to cover the cost of the repair. So I paid for it myself. All along the way the people at Alberta Honda were very helpful in a) repairing the spark plug issues and in helping me get to the bottom of whether or not my vehicle's bulletin issues would be covered or not and if I would get reimbursed. More

Honda Accord Brian was amazing!!!! He looked after me in a timely manner thanks would recommend Alberta Honda they offered me great prices on the work I had done Brian was amazing!!!! He looked after me in a timely manner thanks would recommend Alberta Honda they offered me great prices on the work I had done More

Made the bottom line affordable-outstanding service Brian Rachid is understanding and kind. He worked an agreement out that was affordable and I am a satisfied customer of exceptional service. Brian a Brian Rachid is understanding and kind. He worked an agreement out that was affordable and I am a satisfied customer of exceptional service. Brian answered all my questions and offered prifessional advice. I will be returning to this site. Thank you Alberta Honda 🖐 great Teamwork! More

Service The services is done very quickly and efficiently within a few hours with alternative method of Price and method.I would recommend this to other peopl The services is done very quickly and efficiently within a few hours with alternative method of Price and method.I would recommend this to other people More

Worst techs ever After a disappointing sales experience in 2008 my Honda broke down at only 129000km. I didn't purchase from Alberta Honda because off the snakey sales After a disappointing sales experience in 2008 my Honda broke down at only 129000km. I didn't purchase from Alberta Honda because off the snakey salesman but it was the closest dealership to get the car to when it broke down. Turns out the transmission failed at such low KM even though there was a recall on the software for my crv of that year Honda Canada said they would do nothing for me because I was 1 year out of my extended warranty even though I was 31000km under it. The dealership covered the part and I covered the labour thought that was great until 1700km later when the rebuilt transmission they told me was new, liars, failed they then asked me if I was towing with the car that doesn't have a hitch or tow package on it, well done smart guy. They also did $900 worth of unnecessary valve adjustments and Eco flush and 2600km later my family was left stranded in another city with a burnt exhaust valve to the tune of $4000 which they refused to help with even though I had proof the valve was over tightened in the service. They tried to say it was a maintenance issue even though I have all records of full service and maintenance done at Honda. I will never buy another honda over priced unreliable and will never take my current Honda to Alberta hondas untrustworthy techs!!!!! More

Terrible service and communication When I bought my Honda HR-V here I was very happy with the service I got from the Honda sales reps. The problem I have is with the people in the ser When I bought my Honda HR-V here I was very happy with the service I got from the Honda sales reps. The problem I have is with the people in the service department. I always call Honda to double check when I need to come in for service, usually call every 5000 km. I was told at 20000km I needed my B2 service, I called to make an appointment. I got on the phone with a women that had no idea what she was talking about because she told me that I don't need my service until 40000km. I told her to double check my profile to make sure, she said she did(but who knows) she then proceeded to tell me @ 40000km. So I believed her. Then last weekend I went for a oil change. I was talking to one of the advisors and he told me that I was almost 12000km over due for my b2 service. At this point I was disappointed because I said I called to book in for a appointment for this at 20000km and the lady told me that I wasn't even Close to that. then the advisor expected me to leave my car there for the service. he was being extremely pushy and I said no because I had plans on Friday and I needed a car and of course they never have spares for there customers. After the service that I got done my oil change I got into my car and started driving away. Once I got on the highway, I looked down at my oil and it said 15%. At this point I was mad. I called and freaked out and they told me that the computer needed to be reset they forgot to do that. They did do the oil change because I reset the computer and actually looked to make sure the oil was changed. The amount of money that I gave to this dealership I expect them to do an oil change properly and not a below average job. I shouldn't of had to reset the computer, it should of been done. If you plan on taking your car here for service make sure you watch the service department. They aren't trust worthy and you pretty much have to legit watch them do there job. I will not be going back to this dealership for service. More

b1 service very friendly and helpful its pleasure to be there its just like being at home i even drive from sherwood park to have you're great service very friendly and helpful its pleasure to be there its just like being at home i even drive from sherwood park to have you're great service More