Airdrie Honda

bad experience I got a letter in the mail last week regarding a recall for a part in my vehicle. I contacted Honda airdrie since they are the closest location. I inq I got a letter in the mail last week regarding a recall for a part in my vehicle. I contacted Honda airdrie since they are the closest location. I inquired about the part and they confirmed it was in stock. From there I took a day off to bring my vehicle in. I was not pleased with dealership from the moment I pulled up to the service door. I waited a couple minutes in front of the door and nothing happened. I figured I'd I have to go inside. Got out of my vehicle and then the door opens. Got back into my vehicle, and pulled forward with no one to greet me, unsure of where to go. There was a vehicle in front of me so I pulled up behind it and still no one to speak to. So I again got out of my vehicle, no one still to greet me I walked up to the nearest desk. As I was walking towards it, the vehicle in front of me moved. Finally someone approached me and said they'd take my keys and move it forward. Nothing like 'do you have an appointment' or anything. Took my keys and pulled it forward. From there she came back to her desk and inquired why I was there. I told her I had an appointment at 10 am and she confirmed my appointment. Since I was coming in for the recall I mentioned to them as well to do our wheel alignment. I know we've had issues with our vehicle, but I came for two specific things. From there they ordered me a shuttle, the driver was pleasant, very kind and drove me straight home. They initially told me the job would be about 3 hours. So I figured by 1 everything would be done. I got a call at 3pm advising me they did not do the wheel alignment and they were going to charge me for an inspection instead. After wasting a whole day, I get a phone call informing me, one they didn't do what I asked of them, two they decided to check my vehicle (which I am grateful for) but end up charging me for something they did not even confirm with me before doing. I'd understand if I initially was informed you will get charged for an inspection before doing your wheel alignment, but no i did not get any call to advise me this information. I got picked up from the shuttle again a great pleasant experience and from there waited at the service desk to speak with someone. They had a bit of line up which is understandable, when i got to my turn they told me they again did not do the wheel alignment as there were pressing concerns with my vehicle. I understand that there was other concerns however i came in thinking i was paying for my wheel alignment and getting a recall done. I come out 6 hours later with a service check on my vehicle. Wasting a day off from work and not being told any of this information until when I'm going to pay for the service that i did not confirm i would pay for. I inquired about the recall and find out they did not even do it. They said they didn't have the part. After again calling last week inquiring that they had the part ins stock. I took a day off to get this done and still not taken care of. Its very upsetting of the poor service that i was given. Its like they just expected me to pay for it even though they did not confirm with me. I would not go back to this location when it comes to service felt like they just want my money. More

Amazing experience Such an amazing experience. You walk into Airdrie Honda and you feel welcomed and cared about. I high recommend Cody and Airdrie Honda to everyone! Such an amazing experience. You walk into Airdrie Honda and you feel welcomed and cared about. I high recommend Cody and Airdrie Honda to everyone! More

Very helpful Rohan has been such great help explaining all the many options I have when buying a vehicle. He spent over 2 hours with me explaining everything from Rohan has been such great help explaining all the many options I have when buying a vehicle. He spent over 2 hours with me explaining everything from start to finish. I would recommend anyone to Rohan after going through this great experience. More

Positive experience I've dealt with many dealerships and sales people over the years and I've always walked away feeling like they were a necessary evil that was just par I've dealt with many dealerships and sales people over the years and I've always walked away feeling like they were a necessary evil that was just part of the process in buying a car. Airdrie Honda proved that it doesn't have to be that way. I was incredibly happy with Shaddy, our sales representative. He was knowledgeable, easy going, and didn't pressure us at all. I've never had a salesperson like him before and I wish all sales people were like him! The rest of the staff we dealt with were great as well. More

Airdrie Honda offers a great, personable sales experience Overall, our experience at Airdrie Honda was really positive and I would recommend the dealership for anyone looking at a new Honda. The team was ple Overall, our experience at Airdrie Honda was really positive and I would recommend the dealership for anyone looking at a new Honda. The team was pleasant to deal with, not pushy, and we came away pleased with our new vehicle, trade-in value, the price AND the fact that they were able to get us the vehicle on a tight time line! Rohan Chauhan helped my wife and I learn all about the new Pilot, and helped determine if it was truly right for us. We also looked at an Odyssey, and he made a point of helping us understand the differences in both the vehicles and pricing options. He was very personable, easy to talk to, answered questions clearly and honestly, and never tried to steer the discussions one way or another with the intent of making us buy. It was a pretty laid back process, and we didn't feel rushed, pressured or uncomfortable the whole time. We also went through and appraisal process with a trade-in and both Rohan and Wayne Luong were honest and upfront about what they could offer, gave a good explanation of how they assessed our vehicle, and based on a second opinion we got we were able to verify that they were reasonable with their offer (which we did accept). Working through the final sale discussions didn't make me sweat, and the guys were honest with how we could find an outcome that was fair to everyone. Then they went the extra mile to ensure that my wife and I could get the Pilot that we were looking for, amidst very limited availability, in time for our upcoming vacation. Great effort on their part! The final steps of going through Honda Finance were absolutely refreshing, dealing with Alif. He made sure that the finance deal worked out with my best interests in mind. Overall, we had a really pleasant experience and looking forward to using Airdrie Honda's service department (they even offer loaner vehicles!) and receiving the same level of customer service. More

Great Experience My first time buying a car was made exceptionally easy with the friendly and knowledgeable staff at Airdrie Honda. They were incredibly efficient thro My first time buying a car was made exceptionally easy with the friendly and knowledgeable staff at Airdrie Honda. They were incredibly efficient throughout the whole process and I would recommend anyone to go there for their expertise. More

Couldn't be better I and my husband visited a few Honda dealerships I the past Our experience with Airdrie Honda was the best. Starting from entering the dealership of I and my husband visited a few Honda dealerships I the past Our experience with Airdrie Honda was the best. Starting from entering the dealership office to buying our vehicle and taking it home ...the service was amazing.. I would highly recommend Airdrie Honda and ask for Wayne or Rohan...Good team work guys Keep the good work going More

Great service We have always been happy with the service at Airdrie Honda for both sales and service. Other Honda dealerships have not been nearly as accommodating We have always been happy with the service at Airdrie Honda for both sales and service. Other Honda dealerships have not been nearly as accommodating. More

Amazing service!!! Airdrie Honda's service is exceptional! They have taken great care of me in every way possible. When the vehicle needed specialized work done, they t Airdrie Honda's service is exceptional! They have taken great care of me in every way possible. When the vehicle needed specialized work done, they took every precaution to resolve the issue. Every time that I bring the vehicle in for servicing, I know that it's in good hands. More

very good experience Very good experience at Airdrie Honda. Patrick Li and Robert Qiu are so professional and giving very good and useful advice to me . I will recommend Very good experience at Airdrie Honda. Patrick Li and Robert Qiu are so professional and giving very good and useful advice to me . I will recommend my friend and family to Airdrie Honda. More