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Airdrie Chrysler Dodge Jeep Ram
Airdrie, AB
2,072 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,072 reviews
June 03, 2024
Work is fine. Be prepared for the sales pressure. Free recall fix had an upsell of 300 dollars for an inspection. Optional but it would be great if I didn’t have Be prepared for the sales pressure. Free recall fix had an upsell of 300 dollars for an inspection. Optional but it would be great if I didn’t have the sales pressure. More
by jisaackooy
Employees Worked With
Laine
Helpful June 03, 2024
Booked in for an oil change and tire rotation. Was happy with no up-sell on service needs for my truck and the work was early in the day for me. Was happy with no up-sell on service needs for my truck and the work was early in the day for me. More
by Gdog
Employees Worked With
Eric in service
May 09, 2024
Absolutely worst dealership experience I've ever had, here's the story.... I changed my mind about a new Jeep that I made a $1,000 deposit on the day before, I requested to have my deposit refunded and w here's the story.... I changed my mind about a new Jeep that I made a $1,000 deposit on the day before, I requested to have my deposit refunded and when I came in to have the refund processed they made me wait 30 minutes before telling me that they can't refund my credit card and I would have to come back to pickup a cheque the next day. I come back the following morning and after waiting another 30+ minutes they tell me the cheque isn't ready and to come back at the end of the day, and so I do that but yet gain I'm left waiting for over 30 minutes again when the sales manager laughed in my face and tell me the deposit is non refundable. I then emailed the GM and got a response that said "I hope you learned your lesson". So I went ahead and made an official complaint with AMVIC who contacted the dealership recommending they refund my deposit but the dealership refused and AMVIC unfortunately can't force them to issue the refund. I also made a complaint with VISA who after investigating the situation let me know that I was in fact entitled to my deposit back then refunded my card and told me they would work directly with the dealership to recover the deposit so I wouldn't have to deal with them. I do acknowledge that the sales person took me for a 20 minute test drive and sat with me for maybe 20 minutes so I bought a nice bottle scotch to thank him for his time. This was before I found out they weren't going to refund me the deposit but I'm glad I did it anyway because he's not the problem in this situation. Long story short, if you've got your heart set on a Jeep or Dodge, it's 100% worth the drive to Calgary to work with a dealer who believes in doing the right thing even if it means losing a sale. Now they've permanently lost my business for parts, sales and service and not to mention those who I've shared my experience with. More
by Joe
Employees Worked With
Ryan Murdoch-Phelps
March 09, 2024
Original concern was repeating Check Engine Light. Disastrous news was it was a major problem - HPFP and the total fuel system needed replacing. It had been recalled, but a redesigned solution and par Disastrous news was it was a major problem - HPFP and the total fuel system needed replacing. It had been recalled, but a redesigned solution and parts were not available at that time. Sad news was delivered by Service Rep Laine (in the best way possible). She promised to talk to the area manager to see if a repair could be found at the most reasonable cost available. Unfortunately I had to wait a long time, but eventually a completely new set of parts arrived, and 2 days later I got the happy call from Laine that my truck was ready for pick-up. After driving for a month from that day, I can honestly say that my Ecodiesel is running better than ever. As well as the major repair, the mechanics also took care of earlier minor frustrations like a Speed Control contact that never did function correctly. The Staff which I worked with at the dealership were absolutely first class. From Laine in the Service department to the mechanics who performed the operation, I could not have wished for more caring and competent employees. Going forwards, I was promised that when a permanent resolution to the problem is found, then my recall will still be in affect, at no charge. And for now, Laine was true to her promise that they would supply the necessary parts and do the interim repair at the lowest price possible. What more could a customer wish for. Thank you Airdrie Chysler, Ram Jeep. More
by Roger Hawkins
Employees Worked With
Laine
February 28, 2024
JEEP BUYERS BEWARE: This dealership will deny the warranty you’re entitled to. I have bought brand new Jeeps for the last 21 years, and I will NOT be purchasing Jeep in the future. I would advise y warranty you’re entitled to. I have bought brand new Jeeps for the last 21 years, and I will NOT be purchasing Jeep in the future. I would advise you to choose a vehicle brand that is NOT FIAT (Chrysler, Jeep, Dodge) to save you from the nightmare that the Jeep and other Fiat brands will cause you! They misdiagnosed my Jeep Gladiator problem, blaming it on pinion bearings that would not be covered by warranty due to modifications causing wear and tear on the part. I took it to a different mechanic shop, and they informed me that the pinion bearings are completely fine and not damaged at all. The true problem is the back side gears (a known and VERY common problem in Jeep Wranglers & Gladiators). Side gears would NOT be affected by the modifications, and, according to the owners manual: "Modifications do not void warranty unless they cause damage to the part needing replacement." It seems like quite the scam for the Jeep service department to be ‘misdiagnosing’ a problem not covered by warranty, and not reporting/admitting the true problem, which would be covered by warranty. They are also the only major car dealership in Canada to withdraw from CAMVAP, which is a company that helps mitigate warranty issues. Steer clear of the Jeep and Fiat brands if you want to save yourself stress when it comes time to collect on warranty!! More
by spwatmough
Employees Worked With
Chris Thompskin (District Service Manager)
July 26, 2023
They had a 2018 Durango GT listed on July 25 2023, $31,884. Call to inquire sales lady. Jody called back and said it was sold. The next morning I get another Kijiji alert it is now listed for.$36084, $31,884. Call to inquire sales lady. Jody called back and said it was sold. The next morning I get another Kijiji alert it is now listed for.$36084, so overnight it a 12 hour window. They increase the price by $4200 after an inquiry this dealership is well known to pull this scam. More
by Redliner807
Employees Worked With
Jodi
June 29, 2023
Sold me bogus gap coverage. Which doesn’t cover anything. Finance team will lie to you to make a sale. Be careful biggest scammers in airdrie. I would rather buy a car from a fo Which doesn’t cover anything. Finance team will lie to you to make a sale. Be careful biggest scammers in airdrie. I would rather buy a car from a forest lawn dealership these scammers. More
by Ali
Employees Worked With
Hollie hart
October 26, 2022
Smooth and great experience overall. Highly recommending this Dealership but specifically Haley M. from Sales and Bree B. from Financing. We had a great experience purchasing our truck. Highly recommending this Dealership but specifically Haley M. from Sales and Bree B. from Financing. We had a great experience purchasing our truck. Haley was very professional, welcoming, friendly and non-pushy sales rep, very respectful and remained cognizant with what we laid out and level off the moment we walked in. More
by Grace
Employees Worked With
Haley M. and Bree B.
