Acura Sherway

Friendly staff and great sales service My experience at the Acura Sherway dealership was a rather great one! I recently purchased the 2018 Acura TLX. Dion Kallezi was a very professional, a My experience at the Acura Sherway dealership was a rather great one! I recently purchased the 2018 Acura TLX. Dion Kallezi was a very professional, and knowledgeable salesman. He made the car buying process a straight forward decision for me. He brought out the best features in the Acura 2018 TLX, which ultimately was the car I ended up buying! Ali Qureshi was also really accommodating with arranging and discussing the financing terms and extended warranty for the car. Going forward, I would recommend Acura Sherway to my fellow colleagues and family members. More

rip off this place is absolutely rip off. i highly recommend everyone not to go there. i had horrible experience couple weeks ago when i went there to change this place is absolutely rip off. i highly recommend everyone not to go there. i had horrible experience couple weeks ago when i went there to change the tire. took money without providing satisfied service More

Attentive, professional service. Just purchased a 2017 ILX Aspec from Acura Sherway. The car is absolutely beautiful and includes everything I was looking for in a new car. Riaz Khan, Just purchased a 2017 ILX Aspec from Acura Sherway. The car is absolutely beautiful and includes everything I was looking for in a new car. Riaz Khan, got me a very good deal on the vehicle and made the process very simple. If I had a question all I had to do was send a quick email and I would have a response almost immediately. I would definetely recommend Riaz Khan and Acura Sherway to colleagues and family for there next vehicle purchase. More

sales service excellent; financing attentive and responsive Sal was awesome! Look forward to keeping business with him and his great approach to customer satisfaction. Had an issue with Financing which was deal Sal was awesome! Look forward to keeping business with him and his great approach to customer satisfaction. Had an issue with Financing which was dealt with in a very responsive and attentive manner; lessons learned were captured and I'm confident all issues were addressed. More

Best place to get any acura One of the best selling price and customer service in Ontario. It's well worth of the drive to go check out cars there too. One of the best selling price and customer service in Ontario. It's well worth of the drive to go check out cars there too. More

Bredon Gomes: Professional, Courteous, Knowlwdgeable I purchased my Acura TL from Acura Sherway mostly because of my confidence in Brendon to provide the best service for my vehicle. True leadership. I purchased my Acura TL from Acura Sherway mostly because of my confidence in Brendon to provide the best service for my vehicle. True leadership. More

suoerior Service Brenden Gomes of Acura Sherway is the only reason I have been an Acura customer for the past seventeen years. Brenden's concern for your well being an Brenden Gomes of Acura Sherway is the only reason I have been an Acura customer for the past seventeen years. Brenden's concern for your well being and his attention to detail to your service experience is unparalleled. If he ever left for another dealership I would follow him there! Brenden is the face of Acura Sherway and my go to guy for advice when I decide it's time for a new vehichle.I can't say enough about the character of Brenden Gomes! I'm not associated with any Acura dealership. More

Awsome sales and service!!!!! This dealership is very professional and employs a no-pressure sales approach. We dealt with both Sal and Silviu and both were extremely helpful. Onc This dealership is very professional and employs a no-pressure sales approach. We dealt with both Sal and Silviu and both were extremely helpful. Once our vehicle purchase was complete we experienced an issue with the vehicle, but Branden the service manager was an absolute pleasure to deal with and he took care of our problem immediately. We will definitely be recommending this Acura Dealership to our friends and family. More

My new car purchase was great. The experience of buying a car after 14 years was made easy and pleasurable by the team at Acura Sherway, I was referred by a friend and was not disa The experience of buying a car after 14 years was made easy and pleasurable by the team at Acura Sherway, I was referred by a friend and was not disappointed. Sal took the time to understand what I wanted and thoroughly explained my options. The entire team worked to get me into the vehicle I wanted at good price. This is a team of professionals who care about their customers. Special thanks to Dwayne for patiently walking me through the bell and whistles of my new ride. More

Definitely Not Trustworthy I called the Acura Sherway dealership to set up a test drive for an Acura Certified Pre-Owned 2015 Acura TLX. After test driving the vehicle, we went I called the Acura Sherway dealership to set up a test drive for an Acura Certified Pre-Owned 2015 Acura TLX. After test driving the vehicle, we went back to the dealership to talk numbers. The vehicle showed it is certified on their website and on Acura’s website (one of the main reasons I went to check out the vehicle). The salesperson mentioned multiple times even after that the vehicle was not Acura certified with the 7year/130KM but they can probably do it for an additional cost of $1000 or so. I felt something was off since they were giving conflicting information from the Acura Canada website. After not being able to agree on a fair price and for the Acura certification (which was already done), I left. After seeing another Acura dealer, I did not find the right type of TLX in stock that I wanted in terms or interior/exterior colour and engine type. After researching this specific vehicle at Acura Sherway even further, I decided after couple days that I still want to see this specific vehicle again for the combination of the exterior/interior colour and mileage. I also verified again about the Acura certification via email to ensure I had it in writing and brought proof from the Acura Canada and the Acura Sherway website that the vehicle is Acura Certified. I checked the vehicle inside and outside thoroughly and took pictures. After requesting the service records, I could see that the vehicle was certified already 3 months ago for just over $300 at their dealership but they wanted to charge $1000 more the first time I was there. I still gave the salesperson the benefit of the doubt as maybe he was misinformed. They were very pushy and wanted me to sign before even verifying the numbers on the sales contract or reviewing the Service Records. I noticed on the agreement, there was a $395 1-Year Tire Road Hazard. When asking about this, the salesperson mentioned that this is a dealer tire/rim warranty from the dealership. After reviewing the detailed paperwork on the day of delivery, I discovered that this was also misinformation and it is a third-party warranty with lots of fine print of how and when it can be used. After reviewing the service records and settling on a price, I still proceeded on the deal with some hesitation because of the shady misleading information provided. On the day of delivery, when I checked the inside of the car, I noticed they had changed the floor mats from the ones I had test drove to a much worn out set that was dirty/warped and not even sitting on the floor properly. At this point, I was livid at the fact they would do this bait and switch type of act. The salesperson, the service manager and Assistant Sales Manager were all giving the run-around that it was not changed and that is how it looks after washing them. I had the pictures and I know they were not the same mats. They tried to convince me that it was the same mats as when I drove it and somehow I was lying. After some back and forth and still not admitting that they switched the mats, they replaced the mats with the same ones that were there. I was astonished they would try to do this type of act with a set of mats. For a supposed luxury car dealership, they were acting like a small used car garage of crooks selling garbage cars. If you are going to buy a vehicle at this dealership, do your due diligence because they will tell you whatever you want to hear to increase their bottom line and sign the sales contract quickly before you can realize exactly what you signed for. As far as the car goes, it looks and drives great so far. Acura makes great vehicles, however it’s shameful to see that they have such a low-class dealership selling them. As a Fleet Manager for my company, I purchase cars from many dealerships but never felt so insulted and offended by the obvious actions / lies and sneaky sales tactics used at this dealership. Needless to say, I would not recommend this dealership nor ever deal with them again. More