Acura Sherway

Brandon Gomes A good friend of mine has been extolling the superior service at Acura Sherway to the point of telling me to get my next car there. At one point i tho A good friend of mine has been extolling the superior service at Acura Sherway to the point of telling me to get my next car there. At one point i thought he was a salesman for the company but he is not. He introduced me to Brandon Gomes to have my SUV detailed. WOW is probably not enough to say what a truly great job that was done on the vehicle it was almost better than when i got it brand new and that was three very traveled years ago. Brandon made sure that every nook and cranny was cleaned and polished to the point that even the Engine was detailed !! I have never been treated so good and my SUV's cleanliness almost made me want to not drive it but put it in a showroom. I am now a happy customer and i promised i will buy my next vehicle at Acura Sherway thanks to the excellent personal and business treatment received .by me from Mr. Brandon Gomes Thank you John Vince More

Brandon Gomes is Super! Very helpful and has he best interests of the customer at heart. Truly cares about the customer experience and goes out of his way to ensure top notch Very helpful and has he best interests of the customer at heart. Truly cares about the customer experience and goes out of his way to ensure top notch service. Highly recommended! Peter Cantley More

Dont expect any help as they claim after sales The only thing, I am happy is the purchase price of my acura rdx. Sal khan (The sales person) promised that any help after purchases call us and we wi The only thing, I am happy is the purchase price of my acura rdx. Sal khan (The sales person) promised that any help after purchases call us and we will help out. It was too good to be true. 3 month after purchase I had to place my car under parking insurance and I was told by my insurance company that I need a letter from acura. Guess what I did, called Sal and got a I am busy response. So emailed him, no response. I spent two days trying to followup to see what he could advise on. NOTHING, all I got from him is "You cant put your car on parking insurance" REALLY???? .. Finally I called Acura finance myself and they sent me the letter in like 5 mins.. All they care about is a 10 star rating, after that you mean nothing to them. Personally I am very disappointed and angry about the false promises to customers. Shame on you for fooling us and make us think that the customer service is beyond purchases which almost never happens.. VERY DISAPPOINTED. If you want a good price go here. BUT dont expect any customer service after the sale is done. More

Service your cars at Sherway Acura at your own risk! I had been servicing my car at Sherway Acura for 3 year until they made damages to my engine, apparently on purpose! I took the car to the dealer (Se I had been servicing my car at Sherway Acura for 3 year until they made damages to my engine, apparently on purpose! I took the car to the dealer (Sep 2017) for a regular oil change and despite my note on the service request not to do other checking, I got a phone call during servicing asking for permission to change engine air filter, cabin air filter and wiper blades. I declined the proposed items as I am doing that jobs by myself for all my car for years instead of paying ridiculous charges at dealerships. Apparently, the service advisor was not happy with the decline. A few days later, when my filter arrived, I took to work on changing the filter. After opening the engine plastic cover, what I saw in my engine was frightening! One of four screws of the filter chamber was freshly broken and twisted and the filter was wrongly re-installed with part of the rubber gasket twisted out of the chamber edge leaving a significant air leak into my engine. I wrote an email with concern to the general manager and the service manager and no one bothered to respond to my email. They fixed the issue the next day, but the service supervisor did not even apologize for the issue. To my concern I told him at the service door when the fix was done all he said was “Ok, ok, your car is out there”. There was a number of other issues like confusing drop-off (no drop-off despite selected option), no one called me when the job was done, reception didn’t know where the key was and the service department was already closed… but the problem with touching my engine filter speaks for everything. The dealer practices are beyond inappropriate, they are fraudulent. All the issues were documented in pictures and I am considering taking the next step. The manager I wrote to was Ameer Khan, the service advisor was Jonathan Samuel and the supervisor who dealt with the fix was Justin Lezama. More

Professional, knowledgeable, low pressure, gave higher trade Gave me a higher trade-in value on my vehicle than i was quoted elsewhere which led me to purchase my car at this dealership. They were eager to pleas Gave me a higher trade-in value on my vehicle than i was quoted elsewhere which led me to purchase my car at this dealership. They were eager to please me and ensure I had the exact vehicle/features that I wanted and provided excellent service that was professional. More

Fantastic experience!! Aldi was amazing to deal with, he was extremely helpful and answered all my questions, he never pressured me to make a decision. I would recommend any Aldi was amazing to deal with, he was extremely helpful and answered all my questions, he never pressured me to make a decision. I would recommend anyone to contact him if you're in the market for a new car. More

2018 RDX Purchse Great Buying Experience. - Ciri DeLuca Friendly professional staff that knew their products. Car sold itself but Sal was very helpful in the proces Great Buying Experience. - Ciri DeLuca Friendly professional staff that knew their products. Car sold itself but Sal was very helpful in the process, a true professional. This is my first purchase of an Acura. Mohamed Burgal's demonstration of the Acura was very thorough and courteous. The entire buying process was a great experience. More

Fantastic experience "again" This will be my third time dealing with David and the team at Sherway and each time has been a great experience. I highly recommend David to take care This will be my third time dealing with David and the team at Sherway and each time has been a great experience. I highly recommend David to take care of whatever your automotive needs are... More

Leased a 2017 MDX Got the car we wanted. In the time we needed it in. The dealership has a friendly sitting area, and coffee stop. People who definitely made our car bu Got the car we wanted. In the time we needed it in. The dealership has a friendly sitting area, and coffee stop. People who definitely made our car buying experience better was Ali Q the financing manager, Mohammed the assistant and the the service manager Brendon Gomes were just amazing. Ali was able to guide us through our financing, making sure everything was taken care of. Mohammed made sure we were comfortable to pick up the car. The service manager Brendon was really helpful to make sure the entire car delivery was as smooth as possible. More

Amazing service I have a new mdx 2017. We got our tire punctured from daily driving. I brought the car to Brendon Gomes he went above and beyond to make sure the car I have a new mdx 2017. We got our tire punctured from daily driving. I brought the car to Brendon Gomes he went above and beyond to make sure the car gets fixed up and that we aren’t in any inconvenience. He’s extremely professional, talks to you as a friend. Overall amazing quality will defiantly be back to meet with Brendon to service my car. More