Newmarket Hyundai

Suprised !!!!!! I live 6 hours from Newmarket (for the past 3 year) I have a need to visit Hyundai, and will go to the Newmarket location. I am surprised (when I t I live 6 hours from Newmarket (for the past 3 year) I have a need to visit Hyundai, and will go to the Newmarket location. I am surprised (when I typed in Newmarket Hyundai) at the negative comments. I have had NOTHING but Great , Sales, Service, Professional, Frendly service for many years. My Elantra that I switched over to my son went 319,000 + KM, I purchased a Sonata, it is now at 257,000km, My son Purchased a Santa Fe from Nmkt Hyundai, His wife bought an Elantra, her family owns 2 Hyundai vehicles. All have great Experiences. When my Sonata has to say goodbye to me, I have no reason to not purchase another Hyundai, and I will purchase from Newmarket ( even though I am 6 hours away ) I truly hope my recommendations and experience puts the negative comments I read in the delete file ! Regards Donna Roach More

This dealership needs training on good customer service. This is simply constructive criticism because whether we meet again has no bearing on my review. In the short time spent at Newmarket Hyundai, I was This is simply constructive criticism because whether we meet again has no bearing on my review. In the short time spent at Newmarket Hyundai, I was encouraged enough to purchase a 2017 Santa Fe. Within six months, the relationship is gone due to the attitude of the service staff. The entire episode was so minor, yet the tone and helpfulness of the staff was one of "holier than thou" and "we don't need your business". If this conduct does not change from the service manager on down to the receptionist, this dealership will develop a poor rating in the vicinity. Maybe there are other options available to drive the business other than "treat the customer with respect and cordiality", if so, kudos to them. More

Unprofessional Sales people. Called dealership about a used cr they had for sale. Was told it wa available and drove 25 KM to dealership. Negotiations were conducted like a little Called dealership about a used cr they had for sale. Was told it wa available and drove 25 KM to dealership. Negotiations were conducted like a little children's game. I left called back with a serious offer and Used car sales Manager turned offer down for $60. Then sales rep told me someone was going to look at car later in the day and was sure he will get more money. Next day he called me telling me the car was still available for the offer I put the previous day and he will put the $60 out of his pocket. I told him I can only offer less money cause I was looking at another car, he accused me of negotiating in bad faith and low balling the deal. They taught they can play games with customers. Worst car dealership I ever experienced in 45 years. More

Great experience I worked with Greg during my time at Newmarket Hyundai and he worked quickly and sufficiently to get me what I wanted. I would highly recommend asking I worked with Greg during my time at Newmarket Hyundai and he worked quickly and sufficiently to get me what I wanted. I would highly recommend asking for Greg directly. More

Great place to buy a car. Garrett Right from the start Greg was a great guy to deal with. Answered all my questions and had me in a new car in no time. Right from the start Greg was a great guy to deal with. Answered all my questions and had me in a new car in no time. More

my experience I went in to look for a used car and billal our sales person was super nice and the next day I ended up signing for my new car and I have never been h I went in to look for a used car and billal our sales person was super nice and the next day I ended up signing for my new car and I have never been happier! Great service, super friendly and a very relaxed process. I signed my car Wednesday night around 7pm and drove my car off the lot Friday at lunch! I would definitely recommend going to Newmarket Hyundai! More

Great experience! I was assisted by Greg Outram and he was very professional. The entire process took less than a week from browsing for cars to driving away in my own I was assisted by Greg Outram and he was very professional. The entire process took less than a week from browsing for cars to driving away in my own new car! I felt comfortable and informed the entire time. He answered all of my questions. He wasn't an aggressive salesman and respected my decisions. I would definitely recommend Newmarket Hyundai to anyone, and I have! More

Worst customer service I have ever received anywhere We took or vehicle to Newmarket Hyundai for an oil change and due to the careless workmanship of the mechanic, our car was leaking oil for 5 days whi We took or vehicle to Newmarket Hyundai for an oil change and due to the careless workmanship of the mechanic, our car was leaking oil for 5 days which ruined our brand new garage floor as well as leaked on every parking lot we used. If we had parked it in the driveway it would have ruined that too. Newmarket Hyundai refuses to take ownership of this or help us to get this resolved. We have been trying for two months to get help with this More

Seriously lacking Customer Service Poor customer service / lack of communication. Recently had my vehicle repaired there (Insurance Claim) when this is over I will never, ever purchase Poor customer service / lack of communication. Recently had my vehicle repaired there (Insurance Claim) when this is over I will never, ever purchase a Hyundai again 'nor will I ever recommend them. Ever. Only thing impressive about this dealership is the recent renovations. More

Poor Customer Service My boyfriend and I went in to Hyundai to look at used cars. We ended up putting a deposit down on a 2009 Sante Fe. We were told that the car may be r My boyfriend and I went in to Hyundai to look at used cars. We ended up putting a deposit down on a 2009 Sante Fe. We were told that the car may be ready on Saturday but if not it would be ready to go on Monday. My boyfriend ended up calling on Saturday and left a message that was never returned. He finally got a hold of the Saleswoman and she told him that the car won't be ready until Monday at 3pm. He wasn't able to pick it up then so Hyundai confirmed that he can pick it up at 10 am on Tuesday. The Saleswoman was going to call him back to let him know if she could get the car ready for Monday morning instead, he never received a response. Tuesday morning we go to pick up the car, I took time off work to bring him down to the dealership. It is 10 am and we walk into the dealership and we are asked if we want water or coffee and then told there is a slight problem, the receptionist was not in and they didn't go to Service Ontario to get it registered. Ummmm how was this ready to go Monday??? We were told to come back at 2 pm, once again he had to work so it had to wait until Wednesday. Went back to pick up the car this morning. I told the salesman about our experience and how discouraging it was. The response was that he would bring it to the Manager. It put a bad taste in our mouth, I wouldn't recommend any family or friends to go to Hyundai Newmarket. With having to go through all of this, the Salesman noticed that the gas was low in the vehicle. He went to the street to put some gas in the car, came back with half a tank. Really??? More