Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Car-On Auto Sales
Ottawa, ON
680 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
680 Reviews of Car-On Auto Sales
March 31, 2017
My second car Very fast, easy and a great price awesome quality! Great people! Mario Brunet made the car buying experience for me very easy will continue to buy fro Very fast, easy and a great price awesome quality! Great people! Mario Brunet made the car buying experience for me very easy will continue to buy from Car on in the future More
by Brandon
Employees Worked With
Richard Brault, Mario Brunet
Helpful March 31, 2017
Why buy brand new? 4 years ago, I went looking for a new vehicle. I wanted an suv with 3rd row of seating (for 7) and with a towing capability for a tent trailer. For a 4 years ago, I went looking for a new vehicle. I wanted an suv with 3rd row of seating (for 7) and with a towing capability for a tent trailer. For a while I searched for new offerings. Couldn't find anything really for under $40K. I was then pointed in the direction of Car-On by a friend. I found two appropriate vehicles - a 4 year old Hyundai Veracruz and a 5 year old Honda Pilot. Both were pristine and had low kms. the Sales Associate (Ty Bur) was great at explaining the benefits, risks and characteristics of these and other vehicles I looked at. Very knowledgeable. I chose the Vercruz. They also had a comprehensive warranty (with Peoples Choice) which would take me from the existing km all up to 200,000km (with no time limit). The cost for the car plus the security of the warranty was $20K. The warranty is very clear in what it will cover and what it won't - I have experienced some issues with parts that need replacing and pretty much everything has been covered. I have in fact almost doubled the money spent on the warranty in the first place. Car-On and the service manager/coordinator Alex have been fantastic in each of these experiences. Dealing with a family run business is a different class to a typical employee based model. I would definitely repeat both the selection of dealer and the People Choice warranty. I have told everyone interested about my experience and usually ask them this question. Why would you buy a lesser vehicle with a restricted warranty, for more money and more financial risk (immediate depreciation of a brand new vehicle)??? More
by M Davies
Employees Worked With
Alex Caron, Tariq Bur
March 30, 2017
Best used car dealer Kevin new about my situation and presented the exact 2 cars that me and my wife needed. Customer friendly, professionel and Honest. Im in love with my Kevin new about my situation and presented the exact 2 cars that me and my wife needed. Customer friendly, professionel and Honest. Im in love with my Little Truck, will go see Kevin if i ever need to Buy a car again. Simon (finance specialist) knows what he's doing! Dont be afraid to talk about your situation with him! More
by Chef_tom
Employees Worked With
Simon Caron, Kevin Purdy
March 28, 2017
Buyer Beware I have to say, this has had to be the worst and shadiest dealership I have ever had the unfortunate experience of dealing with. I urge anyone to find I have to say, this has had to be the worst and shadiest dealership I have ever had the unfortunate experience of dealing with. I urge anyone to find somewhere else if looking for a new or used car. It all started 4 months ago when me and my partner bought a car from this company, at first we were thrilled it was a beautiful fiat 500c 2014, very low kilometres on it. I will say here the only good part of this company was the sales person Jacques, he was a great person who is unfortunately now linked to this company. So now we have our car and 4 months in we go to do groceries one day and all of a sudden the cars gears stopped working, it wouldn't lock into any of the first through to reverse. We called Caron to explain the situation and we were informed that it would be at least 4 days before they could even get the car in, and that's if we get it to them. Now we also paid for this 5 star warrenty they offer so we called them as well, none of them offere a service for towing the car. We did have roadside assistance who offered to tow the car to the nearest fiat dealership So we called both Caron and Global warrenty and we received permission from them to bring the car to the fiat dealership, which we did. After getting there and the dealership doing some Checking we find out that the cables for the gear shift had snapped and that all our shocks and struts had to be replaced. We were shocked as this car had only 59.000 km on it when we bought it and we only put 3,000 km on it, and we were informed the car was very thoroughly inspected and everything was in perfect condition before we bought the car. The next shocker we received a bill for 2,400$ for the repairs. So we called Caron and asked them about this as they had told us the insurance would have covered this. Only to find out it's not covered, and even though we were told we had the 5 star warrenty we only got the 4 star which doesn't cover these repairs. We were fairly upset by this so we called Caron again as we had found out there was also a recall on the clutch for the car that was not Fixed by Caron prior to us buying the car. When we found out this information and that we were not covered we called Caron to see if they would offer some form of help here. Caron's response was that this was our fault and we had to fix it, apparently it is more believable that our 3000 km completely wrecked the shocks and gear shift vs the 59,000 km before they got the car. On top of that when we told them of the recall, they told us that's not their fault either and that the dealership was upselling is on everything. Of course our manual car is being upsold to us? Cause I'm sure it doesn't need a working gear shifter to drive anywhere? I'm wondering if they break lines went would that be the same response if we were in a serious accident. Oh that's upselling you don't need those. Even the shocks and struts were shocking. We are not unreasonable either we just wanted them to offer something on a car we had purchased for moths previously and were clearly misinformed about our purchase. To which we recovered the response that they were not going to do anything because it's natural wear and tear for the shocks to got and gear shift cables to snap after 3000km Again buyers beware here this experience has really opened my eyes to how some companies will lie and cheat to get your money, don't purchase a vehicle , the purchase experience will be great but the after car will leave you dishing out more money right from the 31st day, after all they want to make sure you can't return it More
by Clane
Employees Worked With
Ken Iselmoe, Jacques Pelletier
March 24, 2017
Sales Department We found Car-On via Auto Trader.com and were very pleased that we did. The thoughtful, caring, professional and personal service we received from s We found Car-On via Auto Trader.com and were very pleased that we did. The thoughtful, caring, professional and personal service we received from sales representative Wade Kerr was exemplary. He led us through each stage of inquiry, doing it with skill, respect for customer satisfaction and pride of product, business and industry. We now enjoy owning and driving our nearly new Toyota Sienna. We will happily return to Car-On inquiring for Wade whenever we find ourselves focusing again on the car market. We thank you, Wade, and all the Car-On staff whom we were pleased to meet. Ian and Jane Mackay More
by Ian Mackay
Employees Worked With
Wade Kerr
March 23, 2017
Loved the service. My experience with car-on auto was amazing. They attention from our salesman Wade Kerr, was amazing. He treated us with such dignity and respect. He My experience with car-on auto was amazing. They attention from our salesman Wade Kerr, was amazing. He treated us with such dignity and respect. He helped us to keep our budget in mind but also finding us the best car we could ever get for our money. The credit department worked hard on our behalf and the service department had it running like a dream and looking and smelling like a brand new car. We could not because with our car or the experience with the dealership. More
by Carchictrace
Employees Worked With
Wade Kerr, Wade Kerr
March 23, 2017
Purchased a used Mitsubishi RVR We visited Car-On when they were recommended by a friend. They had a wide variety of vehicles covering the full price range. We drove several and se We visited Car-On when they were recommended by a friend. They had a wide variety of vehicles covering the full price range. We drove several and settled on a low mileage RVR. . The sales approach was good and no pressure tactics used unlike we had run into at other dealerships during our search. We will definitely recommend Car-On to those in the market for a used car More
by Gerard & Brenda
Employees Worked With
Richard Brault, Mario Brunet
March 22, 2017
2014 Honda Civic purchase Purchased my 2014 Civic SI last spring and I couldn't be happier. Dealing with Car-on auto sales was an absalute breeze and hassle free. They were ab Purchased my 2014 Civic SI last spring and I couldn't be happier. Dealing with Car-on auto sales was an absalute breeze and hassle free. They were able to locate the vehicle that was right for me in a timely fasion and Simon was more the helpful with providing me with the best price and financing available. Definitely recommend this dealership and would shop there again. You will not be disappointed. More
by Danno446
Employees Worked With
Simon Caron
March 22, 2017
Wonderfully surprised I have recently purchased a vehicle from Car-on and I was pleasantly surprised by the professionalism of the team. They treat you like family, and do I have recently purchased a vehicle from Car-on and I was pleasantly surprised by the professionalism of the team. They treat you like family, and do whatever they can to make sure you leave happy. I'm definitely buying my next car from Simon! More
by Phil
Employees Worked With
Mat Caron, Justin Murray, Simon Caron
March 15, 2017
Happy Car owner Mario was instrumental in organizing the purchase of our car. Buying a car from him was a good experience. He was diligent in following up with us a Mario was instrumental in organizing the purchase of our car. Buying a car from him was a good experience. He was diligent in following up with us and ensuring we got what we wanted. More
by Caron
Employees Worked With
Mario Brunet
